I had never been to this Dunkin before - and then today I accidentally ordered from this princess Anne location... I was in shambles because I thought it was my normal location and by the time I got to this location my coffee was melted (luckily the food was still warm for my husband), I was about to buy a new ocoffee when they just offered to make a new one. I can't express how much that made my morning! It really is the little things, they we kind and quick.
Atmosphere: 3
Food: 5
Service: 5
Lexy Dykes
I visited this Dunkin’ location at 7:00 AM before work and placed a mobile order using the app. After waiting a short time inside, I asked about my order, only to be told by the staff that they hadn’t received anything under my name. I showed clear proof of payment with today’s date and time, but they still refused to fulfill the order. Store Manager Aliyah was incredibly unhelpful and refused to give me the food I had already paid for. She also said she couldn’t assist with a refund and handed me a corporate phone number that didn’t work. When I asked for further help, I was told to email corporate myself. Hoping someone higher up could resolve it, I waited to speak to General Manager Kiana, but unfortunately, she offered no solution either. No one made any effort to make the situation right. I left without my order, without a refund, and with no help from either the store or its management. Because of a system glitch on their end. As someone who stops here regularly before work, I’m extremely disappointed. There was no accountability, no customer service, and no attempt to fix the issue. This was an unacceptable experience and I won’t be returning.
Terri Carter
The bacon is the best!
Atmosphere: 5
Food: 5
Service: 5
Shelley Reese
14 minute wait in the drive thru mid afternoon with only 1 car ahead of me …. Be careful stopping here unless you have unlimited time. The service is EXCEPTIONALLY SLOW. I got out to go in because I’m now going to be late. I was told sorry the person in front of you ordered a lot of stuff. Next time have them pull around !
Atmosphere: 4
Food: 5
Service: 1
Dick Wolf
Pre-ordered two dozen donuts for special needs student party but was not able to receive them due to employee hiding in the back of the restaurant with the doors locked. Would not answer the drive thru or the phone. Terrible customer service. District Manager needs to rework this whole staff. Not the first time I've showed up between 5 am and 8 am with the front doors locked and no sign to explain why when the door says they open at 5am. I'm done going here. Truly disappointed.
Atmosphere: 1
Food: 1
Service: 1
Christy Ortiz
They need to hire more people. At times it take 30 minutes to go through the drive thru reason being they only have one person running the whole store.
Mallory Galdamez
We waited for 15 mins at the register after multiple associates saw us waiting and ringing the service bell, no one helped us. There were 3 people working. Won’t be visiting this location again.
Service: 1
Isha Sattar
Very poor service. They make you wait long and ignore customers.
Atmosphere: 1
Service: 1
Raven Love
They were out of food, and the service took long to bring out our food. The hashbrowns were either very cold or very hot. They were barely cooked to. The bagels are very good. That's the only good thing about this place. I would not come here agian.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Bagel
Aber Gavino
So the hours say 5am open time and it's 6:30am with the doors locked. Employees ignoring the 4 customers at the door waiting to be unlocked so they left after waiting 15 min with employees just glancing at the door.
Horrible service. Worse Dunkins I have ever been to. I stood at the counter for 10min no one I walked over to the side to see if anyone was there saw a Young dark kid on his phone i said hello he looked up at me. I went back over to the register. Then i heard him get ice i figured he was getting for drive thru. But i still waited. I walked back over to look at him he still on his phone. Its freaking rude. GET PEOPLE THAT WANT TO WORK I WALKED OUT
Diane Wagner
I stopped at the drive through approximately 4:30p today and asked for a medium black coffee with two sugars. Instead I received two creams which I cannot drink. Is it possible to receive credit for the coffee?
Atmosphere: 3
Food: 5
Service: 3
Egemen
Very slow
Atmosphere: 1
Food: 1
Service: 1
Jim Works
Good pick up window.
Atmosphere: 4
Food: 5
Service: 4
Thomas P
One girl frantically doing everything while the other two were doing nothing somewhere else. She threw my receipt in the trash and then made an iced coffee for me. Apparently the employees job is to just put the ingredients in the cup and the customer blends it on their own. She managed to ruin another customers order while I was blending my own drink. Clearly there's no one competent in charge here. If there was they would have fired everyone and then resigned themselves from this complete failure. I will never go back.
I had never been to this Dunkin before - and then today I accidentally ordered from this princess Anne location... I was in shambles because I thought it was my normal location and by the time I got to this location my coffee was melted (luckily the food was still warm for my husband), I was about to buy a new ocoffee when they just offered to make a new one. I can't express how much that made my morning! It really is the little things, they we kind and quick.
Atmosphere: 3
Food: 5
Service: 5
I visited this Dunkin’ location at 7:00 AM before work and placed a mobile order using the app. After waiting a short time inside, I asked about my order, only to be told by the staff that they hadn’t received anything under my name. I showed clear proof of payment with today’s date and time, but they still refused to fulfill the order. Store Manager Aliyah was incredibly unhelpful and refused to give me the food I had already paid for. She also said she couldn’t assist with a refund and handed me a corporate phone number that didn’t work. When I asked for further help, I was told to email corporate myself. Hoping someone higher up could resolve it, I waited to speak to General Manager Kiana, but unfortunately, she offered no solution either. No one made any effort to make the situation right. I left without my order, without a refund, and with no help from either the store or its management. Because of a system glitch on their end. As someone who stops here regularly before work, I’m extremely disappointed. There was no accountability, no customer service, and no attempt to fix the issue. This was an unacceptable experience and I won’t be returning.
The bacon is the best!
Atmosphere: 5
Food: 5
Service: 5
14 minute wait in the drive thru mid afternoon with only 1 car ahead of me …. Be careful stopping here unless you have unlimited time. The service is EXCEPTIONALLY SLOW. I got out to go in because I’m now going to be late. I was told sorry the person in front of you ordered a lot of stuff. Next time have them pull around !
Atmosphere: 4
Food: 5
Service: 1
Pre-ordered two dozen donuts for special needs student party but was not able to receive them due to employee hiding in the back of the restaurant with the doors locked. Would not answer the drive thru or the phone. Terrible customer service. District Manager needs to rework this whole staff. Not the first time I've showed up between 5 am and 8 am with the front doors locked and no sign to explain why when the door says they open at 5am. I'm done going here. Truly disappointed.
Atmosphere: 1
Food: 1
Service: 1
They need to hire more people. At times it take 30 minutes to go through the drive thru reason being they only have one person running the whole store.
We waited for 15 mins at the register after multiple associates saw us waiting and ringing the service bell, no one helped us. There were 3 people working. Won’t be visiting this location again.
Service: 1
Very poor service. They make you wait long and ignore customers.
Atmosphere: 1
Service: 1
They were out of food, and the service took long to bring out our food. The hashbrowns were either very cold or very hot. They were barely cooked to. The bagels are very good. That's the only good thing about this place. I would not come here agian.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Bagel
So the hours say 5am open time and it's 6:30am with the doors locked. Employees ignoring the 4 customers at the door waiting to be unlocked so they left after waiting 15 min with employees just glancing at the door.
Atmosphere: 1
Service: 1
Restaurantji Recommends
Horrible service. Worse Dunkins I have ever been to. I stood at the counter for 10min no one I walked over to the side to see if anyone was there saw a Young dark kid on his phone i said hello he looked up at me. I went back over to the register. Then i heard him get ice i figured he was getting for drive thru. But i still waited. I walked back over to look at him he still on his phone. Its freaking rude. GET PEOPLE THAT WANT TO WORK I WALKED OUT
I stopped at the drive through approximately 4:30p today and asked for a medium black coffee with two sugars. Instead I received two creams which I cannot drink. Is it possible to receive credit for the coffee?
Atmosphere: 3
Food: 5
Service: 3
Very slow
Atmosphere: 1
Food: 1
Service: 1
Good pick up window.
Atmosphere: 4
Food: 5
Service: 4
One girl frantically doing everything while the other two were doing nothing somewhere else. She threw my receipt in the trash and then made an iced coffee for me. Apparently the employees job is to just put the ingredients in the cup and the customer blends it on their own. She managed to ruin another customers order while I was blending my own drink. Clearly there's no one competent in charge here. If there was they would have fired everyone and then resigned themselves from this complete failure. I will never go back.
Atmosphere: 1
Food: 1
Service: 1
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