Dunkin'

Been here three times, every time I’ve had items missing. Going to just go somewhere else from now on

Atmosphere: 1

Food: 3

Service: 1

Person who took my order was very rude. He listed the seven or so donuts they had available and when I requested one that he didn’t mention (I was listening for specific donuts and my sister was asking for a different one), he said “ma’am, we only have THESE donuts available” in a very forceful and condescending tone of voice. It hurt my feelings. How was I supposed to remember exactly what he said? I understand that you probably hate your job, man, but don’t take it out on your customers, even when they’re being a little bit dumb.

Atmosphere: 3

Food: 4

Service: 1

Worker was rude, slammed window shut because I asked to remake the coffee. Isn’t first time this has happened. Service is terrible, they never make the drinks right. I got a latte and there is no espresso in it.

Atmosphere: 1

Food: 1

Service: 1

I had to get my iced coffee made THREE times. I ordered an iced blueberry coffee with almond milk. When she handed it to me it looked brown like plain iced coffee. When I tasted it, it was plain black coffee. No blueberry taste at all. I get the same thing at kempsville and princess Anne and it looks light brown and I can clearly taste the syrup. I went around again asking for more flavor at least, and a little more milk, she handed me the dark brown coffee again! No flavor, again! The manager helped me the third time and it was slightly better, but not the way the other places make it! Never going here again. :( but I love kempsville, and princess Anne was just as wonderful! The photo is from princess anne, what’s left of it, because it was great! Unlike Ngreat neck .

Service: 2

I went today to pick up my mobile order. I ordered a frozen coffee, one of their newer flavor lattes and a donut for my son. The girl with glasses rudely handed over my drinks if I was bothering her. The frozen coffee was gross as was the latte. The donut was flat but edible per my child. Ive given this location a couple chances even after dealing with the rude and unprofessional employees. At this point the owner / franchisee should go ahead and close this DD down, its not like they seem to give a damn anyway. 0 stars, do not recommend.

Atmosphere: 1

Food: 1

Service: 1

This location need a attitude change. Service is below par.

Atmosphere: 2

Food: 3

Service: 2

i went today, 5/12 around 11:15 am and whoever was working was extremely unprofessional. i pulled up to the speaker and she says “dunkin,” thats all. i order 2 snackin bacons extra crispy and i get them and one is so cold the grease at the bottom was thick and white and the other one was literally pink and white i dont even know if it was cooked. i pull back around and she was pretty condescending about it and only cooked the ones that were pink and didnt just give me 2 new ones and claimed it was “policy to serve them at room temperature.” i then say “i dont mean to be rude but ive gotten them before here and they were definitely warmer and crispier” and she goes “yea i know but its policy.” overall rude and unprofessional.

Atmosphere: 1

Food: 1

Service: 1

My coffee was perfect. They did away with my favorite donut, maple frosted.

Wheelchair accessibility: I use walker, but didn't go in.

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: Donuts, Bacon Egg and Cheese

I would rather have no Dunkin there than this one. Doesn’t even have most of the things on the menu the store displays and they can’t make a coffee right if the world depended on it. The one thing they got is consistency. They consistently mess up my orders. Yes I’m bitter bc they gave me pond water when I ordered a coffee w oat milk.

Atmosphere: 1

Food: 1

Service: 1

Over-priced, over-rated coffee

Atmosphere: 2

Food: 3

Service: 5

Took way longer than usual for just two drinks with nobody else in the drive through. Drinks came out almost entirely ice with big chunks - tastes like water :(

Atmosphere: 1

Food: 1

Service: 1

Supposed to be open at 5:00. Pull up at 6:03. "We're not open right now. I got here late. " when will you be open? "I don't know. " what a joke.

Service: 1

Literally the worse. I don’t know if they just don’t know how to take an order or what. They charged me for 2 large lattes and gave me small. They messed up my whole order. They didn’t give me my donut or muffin and when I went back they still gave me the wrong stuff.

Atmosphere: 1

Food: 1

Service: 1

This place is horrible. I'm an Uber eats driver and it said in the app to pick up in store and they had trash blocking the front door no sign saying it was drive thru only. Smelt like pee in there too. Very disappointed.

Atmosphere: 1

Food: 1

Service: 1

This place is horrible. I'm an Uber eats driver and it said in the app to pick up in store and they had trash blocking the front door no sign saying it was drive thru only. Smelt like pee in there too. Very disappointed.

Atmosphere: 1

Food: 1

Service: 1