Dunkin'

4508 Princess Anne Rd, Virginia Beach
(757) 309-4777

Recent Reviews

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Charles Harrington

I accepted a DoorDash order from here. Big mistake. The order was not ready. They had not even started the order. The shift manager ignored me and the other four people wouldn’t even look my way as I waited. After 10 minutes one of them asked me the name of the order. I answered and she walked away. Five minutes later she asked me again. I ended up having to unconfirm the order to avoid a bad review. I see other reviews by customers confirming this place has terrible service.

Service: 1

Chenda P

I went in to get one frozen coffee, mind you when I went in there it was no one there. I placed my order and after that 3 people came in. While I'm waiting these people placed their mediocre orders and left. I'm still standing there waiting.....after 12 minutes of waiting,this chic with the jail house braids making every orders for the front and window. I asked her how long would it be for my coffee and she totally ignored me. I asked for a manager and the staff said she just left. All I wanted at this time was my money back. None of the staff said sorry or anything. I will never return to this location for bad customer service. I'm not going to spend my money and get ignored for asking a question. PERIOD!!!!

Atmosphere: 1

Service: 1

gabbie logan

Came in to get a 4th of July donut for my son, and there was literally footsteps of blood and a dead cockroach on the floor. I alerted the cashier and she acted annoyed that I even mentioned it to her. If I didn’t see it, I wouldn’t believe it. I only go to Dunkin for seasonal holidays donuts and now I absolutely never will again. Absolutely disgusting.

Atmosphere: 1

Food: 1

Service: 1

Will Lambert

I don’t know if management changed or what, but the quality of service and food has dropped way off. It takes forever for them to process an order, and the food is often sloppy and cold.

Atmosphere: 2

Food: 4

Service: 2

Madeline Fleshman

**multiple encounters with this location and the experience is never different.**

Worst location ever. Everytime I come here it's a last resort. The workers are always bad mouthing deive thru customers that are in the drive thru while they are ordering in, in front of customers who are in the lobby. Customers in the lobby waiting minutes to be acknowledged whether they need to order or they are waiting on a mobile order. They also have no clue how to bag food delivery items.

Atmosphere: 1

Service: 1

Jonathan Hoffman

8am and they are not opening the doors despite being staffed. They are only allowing drive thru orders.

Atmosphere: 2

Food: 5

Service: 1

Raven Love

This place is the best dunkin I've probably ever been to. They have ducks in the windows and are friendly.

Food: 5

Service: 4

ssheehan03

Great location. There are 2 close to me but I usually go to this one because it's more efficient.

Atmosphere: 5

Food: 5

Service: 5

Brian Bahret

Called three other nearby DDs to pre-order 2x boxes of coffee. No answer. This store did answer. When I arrived, the employee was incredibly considerate. She was concerned I would be upset because the coffee was not ready ... she explained that she had found grounds in the coffee, so she brewed a new batch. Great customer service and quality. Nice job DD!

Atmosphere: 5

Food: 5

Service: 5

B N

I ordered a sourdough breakfast sandwich toasted via Uber Eats. I received a UNTOASTED, wheat bread sandwich. Considering the service fees, tip, and taxes we pay using Uber Eats you'd think the employees would do their due diligence to ensure orders are accurate.

Atmosphere: 1

Food: 1

Service: 1

Jenna Jones

Was told TODAY before noon that they “don’t really make donuts anymore.” ZERO DONUTS!!! It didn’t even smell like donuts tbh. Went to the location by Target… and was told the same exact thing!! Went to Harris Teeter to get the donuts. Worked out bc they’re cheaper, bigger, and more delicious anyways. Krispie Kreme was too far at this point.

Atmosphere: 1

Food: 1

Service: 1

Chef Francis I I I

Staff were eating while on the line, the music had profanity and was not family friendly, the trash can was full for the 45 minutes my son and I sat there.

Atmosphere: 1

Food: 4

Service: 2

Jayden Francis

The trash was spilling over

Atmosphere: 1

Food: 4

Service: 3

Michi B

I ordered a sourdough breakfast sandwich toasted via Uber Eats. I received a UNTOASTED, wheat bread sandwich. Considering the service fees, tip, and taxes we pay using Uber Eats you'd think the employees would do their due diligence to ensure orders are accurate.

Atmosphere: 1

Food: 1

Service: 1

Jaime Dymond

This location is open until 9 PM. I came shortly after 4 PM and they had 0 doughnuts. It's literally a donut shop. So I went to a smaller, non chain donuts shop instead!

Atmosphere: 1

Food: 1

Service: 1

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