Feather 'n' Fin

Chicken is the best on all Hampton Roads. Especially the chicken sandwich.

Atmosphere: 4

Food: 5

Service: 4

Terrible service. Ordered a Hail Mary Chicken Sandwich. Which is advertised with bacon lettuce and tomatoes. Instead I got a stale chicken sandwich with cheese and nothing else. Disgusting. I don’t know what the hype is about. Popeyes chicken sandwich is better honestly. At least it’s crispy! And that’s something co diferí g how bad Popeyes is

Hadn't been to feather 'n' fin in over 30 years. Had the fried chicken livers. They tasted just like they did 30 yrs ago. Very moist. Fries were also good. Highly recommend.

Atmosphere: 5

Food: 5

Service: 5

They should shut this bs down!! They never pick up the phone and when Yu go there the bs is closed when it should be open !! The Norfolk locations are the best this location is trash and whoever owns it should be ashamed of themselves

Atmosphere: 1

Service: 1

Our first time coming to the Virginia Beach location we were pleasantly surprised the restaurant was clean and Chris customer service was out of this world. The food was amazing and we received our order in a timely manner. Chris was very welcoming. Thank you Chris and we will return when we come back to town.

Atmosphere: 5

Food: 5

Service: 5

The Virginia Beach Blvd location is a disaster! We first came here almost 2 years ago and everything was great. Now the place seems to be run by disengaged teenagers with horrible attitudes. Most main and side options are never available. The sassafras teenagers argue with customers about using the kiosks and about order correctness. Very sad to see a black-owned business fail so badly. Do better or close down! If you can’t provide anything on the menu (including fountain drinks) stop wasting everyone’s time!

Atmosphere: 1

Food: 2

Service: 1

I just left and I must say the gentleman taking the orders and cooking the food did his thing. Great customer service and very professional. Not to mention the food was on point. Thank you! When he’s cooking I’m going in for sure 👍🏾

Atmosphere: 5

Food: 5

Service: 5

The meal quality was substandard, with many side dishes unavailable. The chicken exhibited a strong off-flavor suggestive of reused cooking oil. Prior online reviews should have served as a cautionary indicator, though I attempted to remain optimistic. In retrospect, patronizing the Norfolk location would have been preferable, given its consistently positive reputation.

Atmosphere: 1

Food: 1

Service: 2

Straight Garbage ! Management Garbage ! Food Garbage ! Customer Service Garbage ! This place is just garbage 😒

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Fish Dinner, Fish Sandwich

No complaints about the food (when they have it). Most of the time now, they don't have half the sides available. And they don't seem too embarrassed about it.

Every time you try to place an online order with GrubHub Uber eat DoorDash and you try to get fried pork chops. They will lie and say that they do not have any because they honestly just don’t wanna cook it. Uber eats always have to give me my money back because the restaurant canceled it because employees are being that lazy. There’s no manager there to express this and and when you asked to speak to a manager, they would lie the employee and act like they’re a manager and say that they don’t have pork chops But when you call and ask, do they have it they will say yes but when you do an online order they will cancel it. These employees or this restaurant and restaurant need to be fired. This is very unprofessional and it don’t make no sense. They are not being held accountable for the lack of professionalism at the job.

Food: 3

I thought I'd try a new place to order from and chose Feather 'n Fin. This is the 2nd time in 3 weeks I ordered online only to be very disappointed. Both times I ordered through Seamless. I waited until Seamless said the food was ready before picking up the food so it would be fresh and hot. When I got there both times, they hadn't started cooking my order yet, so I had to wait another 15 minutes or so for my order to be cooked. Both times, the excuse was that their "iPad wasn't turned on," so they had no clue my order existed. You would think after 3 weeks of knowing orders weren't being seen because the iPad was off that they'd turn it back on. Or maybe they meant the iPad was broken despite telling me both times the iPad just wasn't turned on. If it was broken, 3 weeks is long enough to replace or repair the device so they could continue receiving the orders from Seamless. But it didn't happen, so I was wasting time ordering and paying online only to have to show up and place my order a 2nd time. What added insult to the situation was how both times the cashiers became irritated that I'd ordered and they didn't see the order, didn't apologize or acknowledge the mistake, and spoke to me like I was annoying them and bothersome. Especially after I explained it was the 2nd time in a row I had ordered, paid, waited, and wound up having to order again and wait even though Seamless said the food was ready. Both times, they acted like I was somehow at fault and refused to acknowledge it was even minimally their error for not turning on the iPad. The food tasted OK. It was definitely hot. But I think I'll be going back to Pollards from now on. They talk to me, smile, and own their mistakes. And Pollards fried gizzards aren't as hard and chewy.

Atmosphere: 3

Food: 4

Service: 2

My go to one is the Norfolk location. This one is basically the same the prices are different, the menu is the same. The grease was a tad bit old. Customer service was great.

Atmosphere: 5

Food: 4

Service: 5

Short staff but she handled a lot of customers in a timely manner, food was very good and atmosphere is clean

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fish Dinner

I am not happy today! I did not receive the food I ordered for delivery from your website. I ordered the 4 piece chicken special with a small potato salad and a small collard greens. However, I received 2 small mac&cheese with 2 thighs and 2 chicken breast. Because I don't like mac&cheese and chicken thighs, you as a business owner should be mindful of what your customers enjoy. Since this is the first hiccup in my order being screwed up, I will continue to support your business. However, please inform the customer via email, text or Doordash delivery that you do not have potato salad or collard greens so I can make the decision on my side orders.

Food: 2

Service: 3