Firehouse Subs Hilltop

I got me a club on sub with the Caribbean Jamaican jerk sauce. Mannn it was whamming!!! J from fire house makes the best subs. Next time I am going to try the new French dip sandwich ‼️‼️🎅

Atmosphere: 5

Food: 5

Service: 5

I’ve loved fire house but the worker krish held my order until I did a google review, this is horrible. Didn’t great me for 10 minutes. Then demanded I leave a review before he handed me my food.

Atmosphere: 4

Food: 3

Service: 1

Love the Captain Sorenson sauce with the Smokehouse Beef and Cheddar Brisket and a Cherry Limeade.

Atmosphere: 5

Food: 5

Service: 5

Place was clean and the food was ready to eat quickly.

Atmosphere: 5

Food: 5

Service: 5

The French duo is so good!! Jay was absolutely amazing as well

Atmosphere: 5

Food: 5

Service: 5

Local eatery spot that’s nice to go to, all new staff members. Wonderful customer service from Jay!

Atmosphere: 3

Food: 5

Service: 4

Recommended dishes: Italian

Jay is very nice & helpful. I always get the Italian sub & it never fails ! Love coming here.

Atmosphere: 5

Food: 5

Service: 5

This was a nice place to go for lunch, although they need a lot more staff to help with making sandwiches cause it took quite a long time, also I’m not sure if they skimp on the amount of meat that they put on the sandwiches but I’ve had more meat in North Carolina locations than this particular one. I got the smokehouse brisket and it was very good other than the skimping.

Atmosphere: 5

Food: 4

Service: 3

Love their subs.. awesome every time!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Submarine Sandwich

I stopped in Firehouse subs on my way home at the location at hiltop on laskin road, this location I really like, the food is delicious, Adrianna & Crystal took my order ,Adrianna made my sub perfectly, the employee's help to make this sandwitch better than other location's, it takes a special person with a great personality to work in a sandwich shop, I personally only live 1 minute away, my bread was toasted perfectly,I ordered the Italian and it was absolutely delicious. Thankyou Adrianna, I sure hope people like Adrianna stays on the job, it's always good to be able to call in a order & talk to someone really you know.

Atmosphere: 5

Food: 5

Service: 5

To Firehouse Subs Management,

I have been frequenting this location for several years now. I have always received excellent service and great food.

What I experienced at your location last night was unacceptable and needs to be addressed. An employee named Adrienne displayed some of the worst customer service I have ever encountered. She was argumentative, dismissive, and completely unprofessional from the start.

When there was an issue with my order, Adrienne actually told me it “wasn’t her problem” if someone else picked up my food. That type of response is outrageous and shows she has no respect for paying customers. On top of that, I witnessed her using her phone while wearing food prep gloves, and then going right back to handling food without changing them. That is a serious food safety violation and a complete disregard for cleanliness.

When I asked to speak with a manager, Adrienne flat-out refused to provide a name. That level of defiance makes it clear that accountability at this location is nonexistent.

I would like to add that another employee by the name of Jay was working and maintained a calm and courteous demeanor while explaining how to go about getting a refund. He came across quite embarrassed by Adrienne's behavior but was very kind. Just as a person in a front facing customer service role should.

Because of this experience, I will not be returning to Firehouse Subs, and I will be disputing the charge with my bank since I did not receive the service, respect or food I paid for. I hope the owner sees this review and takes appropriate action, because if Adrienne continues to represent this brand, customers will keep walking away.

Atmosphere: 1

Food: 1

Service: 1

Very bad service and maintenance. The girl behind the counter had headphones on and was looking at her phone. Rude and irresponsible service. I do not recommend to anyone.

Food: 1

Service: 1

Jay was very pleasant and helpful. Restaurant was clean and very nicely A/C'd.

Atmosphere: 5

Food: 5

Service: 5

Super dirty dinning area, like nasty dirty. I won't be going back.

Atmosphere: 1

Food: 3

Service: 3

Great experience today, Host: Jagat had great customer service

Atmosphere: 5

Food: 5

Service: 5