Was a bit confused as to why I couldn’t order online and then why they did have the pumpkin items. Nonetheless, it was an interesting experience and I order a Frank’s Red Hot Drink since that was off the wall. Hope to try the pumpkin soon…..maybe it’ll boost them to 4 stars…..and then if I can order online, they’ll get to all 5 stars!
Atmosphere: 4
Food: 3
Service: 5
Denzel R.
I ordered a drink from this place today and had to wait over 20 minutes before I asked the staff if my order was ready. There was 4-5 behind the counter and they all seemed dismissive about it, but a few minutes later they got my order ready. Instead of an apology, they just asked if I wanted a bag.
The drink was alright, but my experience could’ve been better. Considering how the staff seems to treat their customers from past reviews and my time today, it’s hard to recommend this place.
My order number is 24557672.
Atmosphere: 3
Food: 2
Service: 1
Prajeesh Sekhar
Found a little something extra in my boba tea—definitely not what I expected! ?? #FoodSafetyFail
My kids usually love Boba tea, but my recent visit to Gong Cha near Lynnhaven Pkwy (Near Walmart) was a nightmare. While my 9 year old daughter enjoying her drink, She discovered a sharp piece of copper metal in her tea! I was horrified and immediately brought it to the staff's attention. They admitted that it is a cleaning wire part. whatt????
Instead of a sincere apology or assurance that this wouldn't happen again, they seemed dismissive and just offered to replace my drink or refund. I expected much better, especially when it comes to food safety. I can't help but wonder about their cleanliness standards in the shop/kitchen.
I won't be returning after this experience. I recommend anyone to stay away from these places where they don't care about the cleanliness and safty of customers especially kids !
Food: 1
Service: 1
PY P
They forgot to put bubble in my dirty brown sugar milk tea.
Atmosphere: 1
Food: 1
Service: 1
Chris Miller
Milk tea with boba and pudding is my go to, one of the few places that have pudding.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pudding
Yingying Chen
I think the owner didn’t know how to honor to their menu price, I ordered the chocolate waffle with vanilla ice cream, the big screen menu on their counter front said $8.50, and they charged 9.95, I ask they why over charger me. the staff said the menu has not been update yet, I said you need to honor your menu price , he told me he know that is not right but he can not do anything with it. Now I can see why they have no business.
Jamie Conrand
I am uncertain as to the rationale behind the singular focus on a particular group of young adults within this establishment.Frequenting this establishment with my daughter, I consistently encounter an environment characterized by pop music containing explicit language, alongside sizable congregations of patrons—often four to five individuals—who exhibit familiarity with the staff, resulting in boisterous behavior to the extent that external surroundings become inaudible. This lively atmosphere seems to be a defining feature of this venue.I am perplexed by the apparent targeting of a small cohort of gamers who maintain a low profile, refraining from causing any disruptions unless during quieter moments when their mere presence draws attention. Typically occupying a secluded corner, these individuals engage in gaming activities while also fostering interaction with fellow customers, thereby contributing positively to the ambiance of the establishment.Observably, the introduction of this group has attracted a notable influx of patrons utilizing laptops. However, their sudden absence raises questions. By people who have nothing better to do with their time? They clearly haven't caused issues in that said year till a single person mentions an issue but there was not a single problem till now?It is my contention that passing judgment based on olfactory perceptions or the volume of one's discourse is unwarranted, particularly within an environment where the normative culture includes music with explicit lyrics and profanity. As a publicly accessible venue without explicit guidelines regarding language usage, occurrences of such nature are inevitable and are not uncommonly witnessed even in the presence of families. Rather than ascribing blame to the establishment's staff, direct communication with the individuals in question to address concerns would be a more constructive approach. It is regrettable that unfounded accusations may have alienated these individuals, potentially deterring their future patronage.It is disheartening that certain individuals have chosen to express their discontent with the establishment due to the presence of a specific group, particularly when it is commonplace to observe other patrons engaging in similar behavior without repercussion. Conversations involving topics such as sex, profanity, and gaming frequently occur among individuals familiar with the staff, often situated near the registers or pick-up area with laptops. In light of additional reviews echoing similar sentiments, it seems unjust to single out these youths who, in my experience, neither disrupt nor pose any harm to patrons. It is imperative to withhold judgment until one has firsthand knowledge of their circumstances, a consideration seemingly overlooked by those who have raised objections at a business level, thereby unfairly targeting an entity beyond their control—the public.The establishment in question is undeniably remarkable, fostering an atmosphere that is both enjoyable and uplifting. The presence of profanity or a lively ambiance, rather than being detrimental, has, in fact, contributed to the enjoyment of others. The general public does this on a daily basis. Furthermore, the increased presence of laptop users is indicative of the establishment's appeal. College students or young adults studying and or even gaming with each other. Throughout numerous visits during which the aforementioned gamers were present, they have consistently maintained a low profile, with efforts made to minimize noise, including instances where one member hushed others. Instead of singling them out, it would be more advantageous to extend a welcoming attitude and embrace diversity.Alternatively, if there are concerns regarding the operation of the business, implementing clearly defined rules and displaying them prominently would provide clarity and guidance. It is inequitable to impose stringent regulations selectively on certain groups while others are exempt, especially when no such rules have been established previously.
Atmosphere: 5
Food: 5
Service: 5
Alexander Johanani
Always love coming here.This tea shop/cafe is consistently delightful. It attracts a diverse crowd, ranging from young adults engrossed in their laptops to families and individuals enjoying the relaxed ambiance. Recently, there has been an expansion in the clientele, with patrons occupying various areas of the establishment.Notably, there is a group of enthusiastic gamers in one corner. I believe it is because of them that I find more young adults in the establishment now, I always see groups of 4 to 5 others on their laptops in the opposite corners or even the middle tables. Despite the original groups circumstances, which I learned about during a conversation with a mother and her daughter, who are regulars, these young individuals exhibit remarkable kindness. They have overcome previous challenges, sadly as they are homeless as evidenced by the massive improvement in some older reviews, and now actively contribute to the positive atmosphere by surprising the staff with gestures of appreciation. Even the customers as well. These 3 individuals genuine admiration for the establishment and its staff adds to the vibrant atmosphere. They contribute so much, offering smiles and laughs to young kids and even to adults, sharing conversations. Their story is beyond tragic but I find it heartwarming the major turn around and drive they have shown and dedicated. I just hope they stay. I honestly believe if it wasn't for this small group, that this place wouldn't have boomed in place of this area now thriving with younger adults working and bending their young minds.Throughout the day, this venue remains lively, particularly in the evenings when it becomes bustling with patrons, including those visiting during spring break. While it is a bit quieter due to the break, Though I missed encountering familiar faces today, their presence always uplifts the environment with warmth and friendliness.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Taro Smoothie, Pearl
Jace Dawnstar
I love this boba shop, they always are having good vibes, and there is always someone there, even when they aren’t busy. Though there was a group of young gamers that I didn’t see today which was a shame, they always had such happy faces and the relationship between them and the workers was always something fond to see while ordering here. I’ve been coming to this store for years, and I’ve never had any complaints. A shame to see the store so empty though, spring break must be a dry time for them. Looking forward to my next visit, hopefully there will be more people there, I know at night sometimes it’ll get pretty busy but I like to come during the day mostly.
Atmosphere: 5
Food: 5
Service: 5
Anthony Giola
Used to love this place, but for the past year or so 2-3 gamers on laptops sit in here 24/7 smelling of extreme body odor and swearing/yelling into their headphones. Same few people every time too. Can’t bring my child in here without having him listen to people in their early 20’s swearing into their microphones while playing video games. Employees are too young to seem to want to deal with telling them to quiet down / stop swearing. These people are single-handedly clearing out the establishment when it used to be filled with people just hanging out and chatting. Won’t be coming back again.
Worst service EVER. Tried this place a few times, hoping it was just a fluke... but no, these workers are horrible. They are on their phones the whole time, and don't even look up at you when you come to the counter. The last time I was there, some teenager was sitting on the floor behind the counter, as if hiding from the customers. They want you to use the self-service machine, but then, at the end, ask for a tip. Tip for what??? I get treated like I don't exist, and they don't serve you the food.... what am I tipping for? Please train these workers on proper customer service. The drinks are good, but I will not be returning until the service changes.
Atmosphere: 4
Food: 4
Service: 1
nii
I came for bubble waffles, they said they ran out which is fine, but why was the worker so rude about it??? This is the second time she’s been taking my order and she was always so rude she kept making this face ? like damn I’m just asking. Please talk with her,
Nhien Nguyen
I came for bubble waffles, they said they ran out which is fine, but why was the worker so rude about it??? This is the second time she’s been taking my order and she was always so rude she kept making this face ? like damn I’m just asking. Please talk with her,
Michele Ryba
Had to try the seasonal and adorable gingerbread tea
Atmosphere: 4
Service: 4
Tonya
First and last time going there!No customer service whatsoever 4 young girls on their phones behind the counter laughing and carrying on and never offered any help to order. Dirty floors and tables.
Was a bit confused as to why I couldn’t order online and then why they did have the pumpkin items. Nonetheless, it was an interesting experience and I order a Frank’s Red Hot Drink since that was off the wall. Hope to try the pumpkin soon…..maybe it’ll boost them to 4 stars…..and then if I can order online, they’ll get to all 5 stars!
Atmosphere: 4
Food: 3
Service: 5
I ordered a drink from this place today and had to wait over 20 minutes before I asked the staff if my order was ready. There was 4-5 behind the counter and they all seemed dismissive about it, but a few minutes later they got my order ready. Instead of an apology, they just asked if I wanted a bag.
The drink was alright, but my experience could’ve been better. Considering how the staff seems to treat their customers from past reviews and my time today, it’s hard to recommend this place.
My order number is 24557672.
Atmosphere: 3
Food: 2
Service: 1
Found a little something extra in my boba tea—definitely not what I expected! ?? #FoodSafetyFail
My kids usually love Boba tea, but my recent visit to Gong Cha near Lynnhaven Pkwy (Near Walmart) was a nightmare. While my 9 year old daughter enjoying her drink, She discovered a sharp piece of copper metal in her tea! I was horrified and immediately brought it to the staff's attention. They admitted that it is a cleaning wire part. whatt????
Instead of a sincere apology or assurance that this wouldn't happen again, they seemed dismissive and just offered to replace my drink or refund. I expected much better, especially when it comes to food safety. I can't help but wonder about their cleanliness standards in the shop/kitchen.
I won't be returning after this experience. I recommend anyone to stay away from these places where they don't care about the cleanliness and safty of customers especially kids !
Food: 1
Service: 1
They forgot to put bubble in my dirty brown sugar milk tea.
Atmosphere: 1
Food: 1
Service: 1
Milk tea with boba and pudding is my go to, one of the few places that have pudding.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pudding
I think the owner didn’t know how to honor to their menu price, I ordered the chocolate waffle with vanilla ice cream, the big screen menu on their counter front said $8.50, and they charged 9.95, I ask they why over charger me. the staff said the menu has not been update yet, I said you need to honor your menu price , he told me he know that is not right but he can not do anything with it. Now I can see why they have no business.
I am uncertain as to the rationale behind the singular focus on a particular group of young adults within this establishment.Frequenting this establishment with my daughter, I consistently encounter an environment characterized by pop music containing explicit language, alongside sizable congregations of patrons—often four to five individuals—who exhibit familiarity with the staff, resulting in boisterous behavior to the extent that external surroundings become inaudible. This lively atmosphere seems to be a defining feature of this venue.I am perplexed by the apparent targeting of a small cohort of gamers who maintain a low profile, refraining from causing any disruptions unless during quieter moments when their mere presence draws attention. Typically occupying a secluded corner, these individuals engage in gaming activities while also fostering interaction with fellow customers, thereby contributing positively to the ambiance of the establishment.Observably, the introduction of this group has attracted a notable influx of patrons utilizing laptops. However, their sudden absence raises questions. By people who have nothing better to do with their time? They clearly haven't caused issues in that said year till a single person mentions an issue but there was not a single problem till now?It is my contention that passing judgment based on olfactory perceptions or the volume of one's discourse is unwarranted, particularly within an environment where the normative culture includes music with explicit lyrics and profanity. As a publicly accessible venue without explicit guidelines regarding language usage, occurrences of such nature are inevitable and are not uncommonly witnessed even in the presence of families. Rather than ascribing blame to the establishment's staff, direct communication with the individuals in question to address concerns would be a more constructive approach. It is regrettable that unfounded accusations may have alienated these individuals, potentially deterring their future patronage.It is disheartening that certain individuals have chosen to express their discontent with the establishment due to the presence of a specific group, particularly when it is commonplace to observe other patrons engaging in similar behavior without repercussion. Conversations involving topics such as sex, profanity, and gaming frequently occur among individuals familiar with the staff, often situated near the registers or pick-up area with laptops. In light of additional reviews echoing similar sentiments, it seems unjust to single out these youths who, in my experience, neither disrupt nor pose any harm to patrons. It is imperative to withhold judgment until one has firsthand knowledge of their circumstances, a consideration seemingly overlooked by those who have raised objections at a business level, thereby unfairly targeting an entity beyond their control—the public.The establishment in question is undeniably remarkable, fostering an atmosphere that is both enjoyable and uplifting. The presence of profanity or a lively ambiance, rather than being detrimental, has, in fact, contributed to the enjoyment of others. The general public does this on a daily basis. Furthermore, the increased presence of laptop users is indicative of the establishment's appeal. College students or young adults studying and or even gaming with each other. Throughout numerous visits during which the aforementioned gamers were present, they have consistently maintained a low profile, with efforts made to minimize noise, including instances where one member hushed others. Instead of singling them out, it would be more advantageous to extend a welcoming attitude and embrace diversity.Alternatively, if there are concerns regarding the operation of the business, implementing clearly defined rules and displaying them prominently would provide clarity and guidance. It is inequitable to impose stringent regulations selectively on certain groups while others are exempt, especially when no such rules have been established previously.
Atmosphere: 5
Food: 5
Service: 5
Always love coming here.This tea shop/cafe is consistently delightful. It attracts a diverse crowd, ranging from young adults engrossed in their laptops to families and individuals enjoying the relaxed ambiance. Recently, there has been an expansion in the clientele, with patrons occupying various areas of the establishment.Notably, there is a group of enthusiastic gamers in one corner. I believe it is because of them that I find more young adults in the establishment now, I always see groups of 4 to 5 others on their laptops in the opposite corners or even the middle tables. Despite the original groups circumstances, which I learned about during a conversation with a mother and her daughter, who are regulars, these young individuals exhibit remarkable kindness. They have overcome previous challenges, sadly as they are homeless as evidenced by the massive improvement in some older reviews, and now actively contribute to the positive atmosphere by surprising the staff with gestures of appreciation. Even the customers as well. These 3 individuals genuine admiration for the establishment and its staff adds to the vibrant atmosphere. They contribute so much, offering smiles and laughs to young kids and even to adults, sharing conversations. Their story is beyond tragic but I find it heartwarming the major turn around and drive they have shown and dedicated. I just hope they stay. I honestly believe if it wasn't for this small group, that this place wouldn't have boomed in place of this area now thriving with younger adults working and bending their young minds.Throughout the day, this venue remains lively, particularly in the evenings when it becomes bustling with patrons, including those visiting during spring break. While it is a bit quieter due to the break, Though I missed encountering familiar faces today, their presence always uplifts the environment with warmth and friendliness.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Taro Smoothie, Pearl
I love this boba shop, they always are having good vibes, and there is always someone there, even when they aren’t busy. Though there was a group of young gamers that I didn’t see today which was a shame, they always had such happy faces and the relationship between them and the workers was always something fond to see while ordering here. I’ve been coming to this store for years, and I’ve never had any complaints. A shame to see the store so empty though, spring break must be a dry time for them. Looking forward to my next visit, hopefully there will be more people there, I know at night sometimes it’ll get pretty busy but I like to come during the day mostly.
Atmosphere: 5
Food: 5
Service: 5
Used to love this place, but for the past year or so 2-3 gamers on laptops sit in here 24/7 smelling of extreme body odor and swearing/yelling into their headphones. Same few people every time too. Can’t bring my child in here without having him listen to people in their early 20’s swearing into their microphones while playing video games. Employees are too young to seem to want to deal with telling them to quiet down / stop swearing. These people are single-handedly clearing out the establishment when it used to be filled with people just hanging out and chatting. Won’t be coming back again.
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
Worst service EVER. Tried this place a few times, hoping it was just a fluke... but no, these workers are horrible. They are on their phones the whole time, and don't even look up at you when you come to the counter. The last time I was there, some teenager was sitting on the floor behind the counter, as if hiding from the customers. They want you to use the self-service machine, but then, at the end, ask for a tip. Tip for what??? I get treated like I don't exist, and they don't serve you the food.... what am I tipping for? Please train these workers on proper customer service. The drinks are good, but I will not be returning until the service changes.
Atmosphere: 4
Food: 4
Service: 1
I came for bubble waffles, they said they ran out which is fine, but why was the worker so rude about it??? This is the second time she’s been taking my order and she was always so rude she kept making this face ? like damn I’m just asking. Please talk with her,
I came for bubble waffles, they said they ran out which is fine, but why was the worker so rude about it??? This is the second time she’s been taking my order and she was always so rude she kept making this face ? like damn I’m just asking. Please talk with her,
Had to try the seasonal and adorable gingerbread tea
Atmosphere: 4
Service: 4
First and last time going there!No customer service whatsoever 4 young girls on their phones behind the counter laughing and carrying on and never offered any help to order. Dirty floors and tables.
Atmosphere: 1
Food: 1
Service: 1
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