I ordered a quick meal for my family since I was tired from work. It was $10 Tuesday, but I opted to treat them to another meal deal with more food. I went to this KFC, they told me I would have to wait about 7 minutes. That wasn’t a problem, but then seven minutes became 10. A girl brought out the food, with no apology for the wait. Hmm, ok. I arrived home to realize one piece was missing one of the orders. By that time I was tired, pissed and just totally annoyed at it all.
My husband called and spoke to someone claiming they were the manager. The manager claimed she remembered the order and saw her worker put one less chicken in the box. She said I can come back and get it. Once again, no apology, no good explanation.
Umm…so you saw her do it and didn’t say anything? 🤔 What is wrong with folks?! I’ll pass. Keep your chicken and unprofessionalism. There’s other places in the area.
Atmosphere: 3
Food: 4
Service: 1
Donne Rigsby
Every time I come here they are out of chicken or it’s a 30 minute wait for chicken …. How is a chicken place out of chicken and why do you stop serving chicken an hour before closing. I came here last Monday around 6 and they said they were out of chicken and now Friday they have nothing but fries and sides . Absolutely terrible.
Atmosphere: 1
Food: 1
Service: 1
Pypatchia Mitchell
This is better than the other one, especially the one on VA.beach Blvd.
Great except for the clown blasting his radio in the parking lot
Kimberly Kerner
The guy that helped me was awesome
Atmosphere: 5
Food: 5
Service: 5
Nicole Goff
Amazing and they are so kind!!!!!!
Atmosphere: 5
Food: 5
Service: 5
kourtney jude
wow! went to pick up an order at 10 pm someone answered at the speaker saying “order whenever you’re ready” i said i had an order & waited for 5 minutes before pulling to the window because nobody answered back! then proceeded to wait a for more minutes while people walked back and fourth only to say that they were closed. why have it on online that you close at 11pm if you close one hour earlier while still taking orders? insane.
Atmosphere: 1
Food: 1
Service: 1
Alexis A.
I haven't experienced customer service from a fast food restaurant like this in YEARS (let alone so-called higher end restaurants). The gentleman who took our order (the receipt shows, "Michael," but I didn't confirm) was the most professional, friendly, helpful server I've interacted with in a while. I made it a point to tell him how pleasant it was to interact with him. He simply stated that he's from the generation where customer service actually meant something. I said, I can definitely tell, and I thanked him. I have to share with others when I have a pleasant experience, and I hope those reading this will as well. Thank you, Michael, for making my day that much better. ???
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich
Milan
I believe his name is Roland. Class act!!! Customer service is a dying these days. He sets the bar extremely high. Positive attitude and very polite. I've been to several KFC in the area and this might be my go to. Thank you Roland!!☺️
The KFC on Holland Road has great customer service; the staff is friendly and efficient. However, the food was too greasy for my taste. While the service was commendable, the excessive grease detracted from the overall dining experience. It’s a decent spot if you’re in a pinch, but I wish the food was a bit less oily.
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Fried Chicken
Deven de
If you order delivery late at night they just send whatever they have left and then don’t answer the phone when you call 30 minutes before they close.
Atmosphere: 1
Food: 1
Service: 1
Linda Holden
Order 4piece chicken wings the wings where really small a little bigger than a quarter in size they should be ashamed to get this a call them wings
Food: 1
Service: 5
Star
Mac n' cheese tastes horrible and they need to go back to the original recipe that it was before the year 2000. That cheap american cheese flavor it has is not it! The The cole slaw tends to taste old. I do not like how the mashed potatoes and other side dishes are put in plastic containers. They should go back to using foam containers. Tired of these young uncaring rude employees.
Mac n' cheese tastes horrible and they need to go back to the original recipe that it was before the year 2000. That cheap american cheese flavor it has is not it! The The cole slaw tends to taste old. I do not like how the mashed potatoes and other side dishes are put in plastic containers. They should go back to using foam containers. Tired of these young uncaring rude employees.
To go no problems great chicken.
Food: 5
Service: 5
Recommended dishes: Fried Chicken
I ordered a quick meal for my family since I was tired from work. It was $10 Tuesday, but I opted to treat them to another meal deal with more food. I went to this KFC, they told me I would have to wait about 7 minutes. That wasn’t a problem, but then seven minutes became 10. A girl brought out the food, with no apology for the wait. Hmm, ok. I arrived home to realize one piece was missing one of the orders. By that time I was tired, pissed and just totally annoyed at it all.
My husband called and spoke to someone claiming they were the manager. The manager claimed she remembered the order and saw her worker put one less chicken in the box. She said I can come back and get it. Once again, no apology, no good explanation.
Umm…so you saw her do it and didn’t say anything? 🤔 What is wrong with folks?! I’ll pass. Keep your chicken and unprofessionalism. There’s other places in the area.
Atmosphere: 3
Food: 4
Service: 1
Every time I come here they are out of chicken or it’s a 30 minute wait for chicken …. How is a chicken place out of chicken and why do you stop serving chicken an hour before closing. I came here last Monday around 6 and they said they were out of chicken and now Friday they have nothing but fries and sides . Absolutely terrible.
Atmosphere: 1
Food: 1
Service: 1
This is better than the other one, especially the one on VA.beach Blvd.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken, Gravy, Mashed Potatoes & Gravy
Great except for the clown blasting his radio in the parking lot
The guy that helped me was awesome
Atmosphere: 5
Food: 5
Service: 5
Amazing and they are so kind!!!!!!
Atmosphere: 5
Food: 5
Service: 5
wow! went to pick up an order at 10 pm someone answered at the speaker saying “order whenever you’re ready” i said i had an order & waited for 5 minutes before pulling to the window because nobody answered back! then proceeded to wait a for more minutes while people walked back and fourth only to say that they were closed. why have it on online that you close at 11pm if you close one hour earlier while still taking orders? insane.
Atmosphere: 1
Food: 1
Service: 1
I haven't experienced customer service from a fast food restaurant like this in YEARS (let alone so-called higher end restaurants). The gentleman who took our order (the receipt shows, "Michael," but I didn't confirm) was the most professional, friendly, helpful server I've interacted with in a while. I made it a point to tell him how pleasant it was to interact with him. He simply stated that he's from the generation where customer service actually meant something. I said, I can definitely tell, and I thanked him. I have to share with others when I have a pleasant experience, and I hope those reading this will as well. Thank you, Michael, for making my day that much better. ???
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich
I believe his name is Roland. Class act!!! Customer service is a dying these days. He sets the bar extremely high. Positive attitude and very polite. I've been to several KFC in the area and this might be my go to. Thank you Roland!!☺️
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Fried Chicken
Restaurantji Recommends
The KFC on Holland Road has great customer service; the staff is friendly and efficient. However, the food was too greasy for my taste. While the service was commendable, the excessive grease detracted from the overall dining experience. It’s a decent spot if you’re in a pinch, but I wish the food was a bit less oily.
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Fried Chicken
If you order delivery late at night they just send whatever they have left and then don’t answer the phone when you call 30 minutes before they close.
Atmosphere: 1
Food: 1
Service: 1
Order 4piece chicken wings the wings where really small a little bigger than a quarter in size they should be ashamed to get this a call them wings
Food: 1
Service: 5
Mac n' cheese tastes horrible and they need to go back to the original recipe that it was before the year 2000. That cheap american cheese flavor it has is not it! The The cole slaw tends to taste old. I do not like how the mashed potatoes and other side dishes are put in plastic containers. They should go back to using foam containers. Tired of these young uncaring rude employees.
Food: 2
Recommended dishes: Fried Chicken, Chicken Sandwich
Mac n' cheese tastes horrible and they need to go back to the original recipe that it was before the year 2000. That cheap american cheese flavor it has is not it! The The cole slaw tends to taste old. I do not like how the mashed potatoes and other side dishes are put in plastic containers. They should go back to using foam containers. Tired of these young uncaring rude employees.
Food: 2
Recommended dishes: Fried Chicken, Chicken Sandwich
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