Stopped to buy the Tuesday $20 meal with 2 family size sides. Got home and there was no gravy included. Went back with receipt to get gravy. No apology, no nothing. The family size side of potatoes did not have very many potatoes in it.
Electa
Just left this place and had a disappointing experience. We received our order and noticed a missing side of mac and cheese. When we circled back to let them know, the staff actually asked my wife if she had checked the bag—as if it was our responsibility to catch their mistake. Seriously? That level of customer service is unacceptable. What happened to double-checking orders before handing them out? It’s frustrating when you pay for something and still have to deal with this kind of attitude.
Atmosphere: 1
Food: 1
Service: 1
George Lowe
Very quick when using app.
Atmosphere: 3
Food: 4
Service: 4
Carlos D
Exxxxtra GREASY chicken and fries 🤮, inedible. Biscuits were fresh and warm, excellent. Did not meet expectations, do not recommend based on this experience.
Atmosphere: 3
Food: 1
Service: 5
Jay V
I ordered online late around 10:20pm March 25, 2025 the lady working drive thru wearing the glasses was rude
Atmosphere: 1
Food: 4
Service: 1
Frank Yaconiello
To go no problems great chicken.
Food: 5
Service: 5
Recommended dishes: Fried Chicken
Lakesha S
I ordered a quick meal for my family since I was tired from work. It was $10 Tuesday, but I opted to treat them to another meal deal with more food. I went to this KFC, they told me I would have to wait about 7 minutes. That wasn’t a problem, but then seven minutes became 10. A girl brought out the food, with no apology for the wait. Hmm, ok. I arrived home to realize one piece was missing one of the orders. By that time I was tired, pissed and just totally annoyed at it all.
My husband called and spoke to someone claiming they were the manager. The manager claimed she remembered the order and saw her worker put one less chicken in the box. She said I can come back and get it. Once again, no apology, no good explanation.
Umm…so you saw her do it and didn’t say anything? 🤔 What is wrong with folks?! I’ll pass. Keep your chicken and unprofessionalism. There’s other places in the area.
Atmosphere: 3
Food: 4
Service: 1
Donne Rigsby
Every time I come here they are out of chicken or it’s a 30 minute wait for chicken …. How is a chicken place out of chicken and why do you stop serving chicken an hour before closing. I came here last Monday around 6 and they said they were out of chicken and now Friday they have nothing but fries and sides . Absolutely terrible.
Great except for the clown blasting his radio in the parking lot
Kimberly Kerner
The guy that helped me was awesome
Atmosphere: 5
Food: 5
Service: 5
Nicole Goff
Amazing and they are so kind!!!!!!
Atmosphere: 5
Food: 5
Service: 5
kourtney jude
wow! went to pick up an order at 10 pm someone answered at the speaker saying “order whenever you’re ready” i said i had an order & waited for 5 minutes before pulling to the window because nobody answered back! then proceeded to wait a for more minutes while people walked back and fourth only to say that they were closed. why have it on online that you close at 11pm if you close one hour earlier while still taking orders? insane.
Drive thru pick up. Still the great KFC!
Atmosphere: 5
Food: 5
Service: 5
I haven't been to a KFC in years, but everything was pretty tasty. The original recipe is still good
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Fried Chicken, Cole Slaw, Mashed Potatoes \u0026 Gravy
Stopped to buy the Tuesday $20 meal with 2 family size sides. Got home and there was no gravy included. Went back with receipt to get gravy. No apology, no nothing. The family size side of potatoes did not have very many potatoes in it.
Just left this place and had a disappointing experience. We received our order and noticed a missing side of mac and cheese. When we circled back to let them know, the staff actually asked my wife if she had checked the bag—as if it was our responsibility to catch their mistake. Seriously? That level of customer service is unacceptable. What happened to double-checking orders before handing them out? It’s frustrating when you pay for something and still have to deal with this kind of attitude.
Atmosphere: 1
Food: 1
Service: 1
Very quick when using app.
Atmosphere: 3
Food: 4
Service: 4
Exxxxtra GREASY chicken and fries 🤮, inedible. Biscuits were fresh and warm, excellent. Did not meet expectations, do not recommend based on this experience.
Atmosphere: 3
Food: 1
Service: 5
I ordered online late around 10:20pm March 25, 2025 the lady working drive thru wearing the glasses was rude
Atmosphere: 1
Food: 4
Service: 1
To go no problems great chicken.
Food: 5
Service: 5
Recommended dishes: Fried Chicken
I ordered a quick meal for my family since I was tired from work. It was $10 Tuesday, but I opted to treat them to another meal deal with more food. I went to this KFC, they told me I would have to wait about 7 minutes. That wasn’t a problem, but then seven minutes became 10. A girl brought out the food, with no apology for the wait. Hmm, ok. I arrived home to realize one piece was missing one of the orders. By that time I was tired, pissed and just totally annoyed at it all.
My husband called and spoke to someone claiming they were the manager. The manager claimed she remembered the order and saw her worker put one less chicken in the box. She said I can come back and get it. Once again, no apology, no good explanation.
Umm…so you saw her do it and didn’t say anything? 🤔 What is wrong with folks?! I’ll pass. Keep your chicken and unprofessionalism. There’s other places in the area.
Atmosphere: 3
Food: 4
Service: 1
Every time I come here they are out of chicken or it’s a 30 minute wait for chicken …. How is a chicken place out of chicken and why do you stop serving chicken an hour before closing. I came here last Monday around 6 and they said they were out of chicken and now Friday they have nothing but fries and sides . Absolutely terrible.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This is better than the other one, especially the one on VA.beach Blvd.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken, Gravy, Mashed Potatoes & Gravy
Great except for the clown blasting his radio in the parking lot
The guy that helped me was awesome
Atmosphere: 5
Food: 5
Service: 5
Amazing and they are so kind!!!!!!
Atmosphere: 5
Food: 5
Service: 5
wow! went to pick up an order at 10 pm someone answered at the speaker saying “order whenever you’re ready” i said i had an order & waited for 5 minutes before pulling to the window because nobody answered back! then proceeded to wait a for more minutes while people walked back and fourth only to say that they were closed. why have it on online that you close at 11pm if you close one hour earlier while still taking orders? insane.
Atmosphere: 1
Food: 1
Service: 1
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