Number 1 Chinese Restaurant

Food was and is always delicious.

Food: 5

Service: 5

Great take out food and very friendly service!

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Fried Rice, Hunan Chicken, Egg Foo Young

Always pleasant when ordering your food . Food always hot and fresh.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Egg Drop Soup

I've eaten here several times and everything has been pretty good however I came back this one time because they gave me pancit that was watered down and I didn't like it at all, unfortunately they closed before I could bring it back but I was hungry so I ate some and I still had some left over and I brought it back. When the lady at the counter saw it she said "You ate most of it now we can't give you a refund or nothing!" That was all the money I had! But I wasn't looking for a refund, I just wanted my moneys worth because the pancit there is watered down and bland. The thing is when you buy something for $13 and it's not good, it's truly not satisfying, and being a customer, I shouldn't have to pay for something that is not good!
So the next day I went back in No. 1 Chinese Food at Salem Crossing and I asked them if they could just replace the watered down, bland, pancit, with something and told them it just wasn't good!
I'm homeless being homeless doesn't mean that I don't have other means to get food but the thing is when I spent the money that I did have on something and I wanted something better because even what I had left could been leftovers, but it wasn't good!
Either way, when it comes to customer versus a business I don't always believe that the customer is always right, but the thing is, even though No. 1 Chinese Food has a predominant company and you know that people will keep coming back and are rated with four stars, does it mean that my situation will not affect your business, because it will!
You offered me nothing , but a trashcan to theow the rest of my food away, but then said if I wanted something new that they would charged me two extra dollars. I didn't have the money, but I found it and sone very kind people gave me what I didnthave to make$2.
Sooo..I went back in when I had $2 and I got something else.
After I paid the $2 and recieved my replacemen, which was Lomain, I then told them bluntly that I've been a customer of theirs and i've ordered there several time, plus I've tipped every time that I've been there, and I said the way that you all have treated me t was uncalled for and that I would never treat a human like you all have!
Right then the lady shewed me away with her hand, as though I was a fly!
I believe truly believe they could have handled this minor situation much differently! Customer Service is so important and whenyou lack it, youwill eventuallylack as well!
I have a business degree and business management, and although I'm homeless I'm not an idiot and I don't deserve to be treated the way that they treated me! It was as though they thought I came in there to scam them for something, which is ridiculous!
if da customer doesn't like something and you go to a business and they want to keep their business coming back, I believe businesses' should replace it for a customer regardless of how much they ate or what they say, it's just the way that business runs! So when you shew someone away as though they're less than you..., it makes you, the business owner, the real bad guy!
In closing, thank you for replacing my unsatisfying meal for the $2 extra.Initially I gave you $11 for food that wasn't good and you charged me extra.
So you know will never be back again and I hope others will see this through too because guess what? Customer Service is key, which No. 1 Chinese lacks does not have....sooooo.. good luck with your business, and although you lack empathy and played your cards wrong, I will forgive you, but wilL never forget how you all treated me! It was devaluing and after leaving I wrote this post! The End

Atmosphere: 1

Food: 1

Service: 1

Best food, fast friendly service!

Atmosphere: 5

Food: 5

Service: 5

Went in and ordered general Tso chicken. 1 hot and the other mild.The chicken is cooked. Too tough. You couldn't eat it. Wasted $19 and some change. Throw it in the trash not coming back

Atmosphere: 2

Food: 1

Service: 2

I love this place! I've been coming here since they opened!! Back when there was Kroger there also best Chinese food in VA

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fried Rice, Fried or Steamed Dumpling

I promise l just had the worse fried rice in my life no joke it taste like mud and the carton was atleast 5 pounds on bite and straight to the trash I’ve eaten here 20 yrs it was terrible

Atmosphere: 5

Food: 1

Service: 5

Always a great place to grab dinner or lunch. Never a wait, meals are always done correctly and taste great. Store is kept clean and staff is always fast.

Parking: Parking is not an issue,

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Fried Rice, Fried, Bourbon Chicken

I've been going here for 24 years and they haven't disappointed yet. They have a unique flavor compared to other Chinese fast food which makes them stand out. I hope to have my kids eat here in the future. Thanks you for the memories!

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Fried Rice

have been regulars for 20 years, never once disappointed!

Atmosphere: 5

Food: 5

Service: 5

Food is good..it used be seasoned so well..it seems like they have taken some of the seasonings or oils out.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Egg Drop Soup, Fried Rice

12/05/23Got the Bourbon Chicken combo. Everything tastes good. They really sauce the chicken. Good for the price.

Atmosphere: 4

Food: 4

Service: 4

Best Chinese restaurant in Virginia Beach. Family has been eating there food for years and always tasty and quality is always consistent??

Kid-friendliness: My daughter is 6 and lives their sweet and sour chicken and has basically grown up eating it ??

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken w Cashew Nuts, Shrimp Fried Rice, Vegetable Egg Foo Young, Sweet & Sour Shrimp, Shrimp Toast, Egg Drop Soup, Sauce, Chicken or Roast Pork W, Own Chop Suey, Fried Rice, Twice Cooked Pork, Fried or Steamed Dumpling, Soup, Moo Shu Shrimp, Drop Soup, Hunan Beef, Crispy Shrimp, Vegetable Lo Mein, Hunan Chicken, Fried

Horrible this place is horrible I found a cockroach in my fried rice literally and I’m not even kidding we need to get the health inspector in this place asap people are eating this and not

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Fried Rice