Panera, I love you. But never have I ever had a whole sausage patty missing from my food. I paid $8 for a sausage egg and cheese bagel, and only got the egg and cheese. I understand if you ran out, but letting me know that or subbing it for bacon would’ve been nice…
Paxton
Very bad experience. Yelled at me when I splashed some water on the floor. Food was decent not very good though.Do not recommend.
Atmosphere: 3
Food: 2
Service: 1
tay harris-smith
Let me just say I was getting bagels from the Lynnhaven Mall location and the bagels did not taste like the Florida Panera or every other Panera that I ever had. They are too fluffy like they came out of a package. But this particular Panera whoever they get their bagels from bravo because these are delicious chewy real bagels with lots of seeded and salt and everything on everything bagel. I will go out of my way to drive to this location. Get your everything bagels from here the best hands down
Atmosphere: 5
Food: 5
Service: 5
Michelle Calcagni
We dined in at this Panera yesterday, 6/19, after a very long hiatus, due to a prior disappointing visit. We ordered 2 breakfast sandwiches- a bacon, egg & cheese croissant, and a steak & egg sandwich for my husband w 2 small drinks. The cashier told me I had a free bagel - Yay! So, an ordered it w cream cheese & they charged me $2 for the smallest container of cream cheese! My order came to $25! The sandwiches were so small - thank goodness we had the bagel to fill us up. My husband’s steak sandwich was a joke - there were like 6 minuscule pieces of meat - it looked like steakums! Extremely disappointing! Not planning on going back here again.
Atmosphere: 5
Food: 1
Service: 3
Ray
Great all around
Atmosphere: 5
Food: 5
Service: 5
Miss T
This is a typical Panera, although it seems a bit compact. It could be due to the layout. The Rapid pick up was very expedient. I will say the sandwich was a tad bit sloppily put together, but it was delicious. The salad was ok... They should certainly give you more than the tiny container of dressing that is placed inside the salad container. 😒
Atmosphere: 4
Food: 3
Service: 4
Rakel Eriksson
They should update the inside and clean it up Love the food though
J
This is the worst Panera in the city! It has gone down hill drastically, I've lived near and visited this location since it first opened. I even worked here back in college.
They are VERY inconsistent. They get my order wrong 70% of the time. (I don't even get anything complex, usually just a bagel or soup...) I'm constantly given those $3 off coupons in the app for "inconveniencing" me. I rather you just get my order right the first time vs trying to buy me out each mistake. Overpriced and I don't even get what I ordered... Delivery is the same.
And they sell out of almost everything breakfast or bakery before even 10am... Why? No other location has this issue in the city! I've gone on different days of the week/times and it's the same story.
Dining In - AWFUL. You used to grab your own cup after using the kiosks, now they put covers over it and you have to get it from the cashier or with your meal. Okay fine, however NO ONE IS EVER THERE! I don't know if the workers just suck or there aren't enough of them. I'm going to assume no one wants to work here because the pay is still low and the company is greedy. So you go over to the counter to get your cup with your meal since there's never a cashier. Too bad they also forget to give it to you... So you now have to stand there for 5 mins with your food in hand until one of the cooks behind the counter notices you and you can ask for your bottled drink or cup.
To Go - Most the time I never find my food in the pick up to go area. Even when it's past the pick up time and I'm not early. It's usually still sitting on the food counter because again, there are no workers! Sometimes if you grab your bag they yell at you. You have time to look up and yell at my for grabbing a bag or cup but can't notice customers waiting for other things you've missed normally?
This location is a joke. Other Paneras aren't as close to me so I'll probably stop going all together. There is a delicious bagel place literally one plaza over so I'll go there instead now!
Atmosphere: 2
Food: 2
Service: 1
Emily Richter
One of the better Panera locations. Plenty of clean seating, service was quick, and they got my order right.
Atmosphere: 4
Food: 5
Service: 5
Siana Riley
I have visited this Panera a few times when I am in the area and it seems to be the same experience. I enjoy Panera's food as a whole, but this location has very inconsistent quality. Ordered about $30 worth of food via mobile pick-up. The half salad I got was more like a quarter salad- the container was only a little more than half full and barely came with any dressing. It is a good salad but the dressing definitely makes it!!
Also grabbed a 12-pack of mini chippers on my way out. Took a chance despite them looking harder than usual. As expected, there were overdone and almost too crispy to enjoy. My sandwich was good but that's it. Not sure if there's a difference in quality for pick up orders vs dine-in but I'm beginning to suspect that's the case.
Complete trash the man with pink dots on his head was very disrespectful and the short lady as well. I highly recommend spending your money elsewhere. These people should not be working at restaurants if they don’t know how to talk to customers I was very shocked with the way they were or speaking to people as a owner of a business would have these workers fired immediately as well as their computers don’t work because our card has gotten charged $30 and they only gave us half of the food we ordered hopefully this place will go out of business and get shut down
Atmosphere: 1
Food: 1
Service: 1
Steven Legarretta
Did a large order (around 12 orders) and staff was amazing ! One person really had to ask " why didn't you just place it online" but other than that was great !
Panera, I love you. But never have I ever had a whole sausage patty missing from my food. I paid $8 for a sausage egg and cheese bagel, and only got the egg and cheese. I understand if you ran out, but letting me know that or subbing it for bacon would’ve been nice…
Very bad experience. Yelled at me when I splashed some water on the floor. Food was decent not very good though.Do not recommend.
Atmosphere: 3
Food: 2
Service: 1
Let me just say I was getting bagels from the Lynnhaven Mall location and the bagels did not taste like the Florida Panera or every other Panera that I ever had. They are too fluffy like they came out of a package. But this particular Panera whoever they get their bagels from bravo because these are delicious chewy real bagels with lots of seeded and salt and everything on everything bagel. I will go out of my way to drive to this location. Get your everything bagels from here the best hands down
Atmosphere: 5
Food: 5
Service: 5
We dined in at this Panera yesterday, 6/19, after a very long hiatus, due to a prior disappointing visit. We ordered 2 breakfast sandwiches- a bacon, egg & cheese croissant, and a steak & egg sandwich for my husband w 2 small drinks. The cashier told me I had a free bagel - Yay! So, an ordered it w cream cheese & they charged me $2 for the smallest container of cream cheese! My order came to $25! The sandwiches were so small - thank goodness we had the bagel to fill us up. My husband’s steak sandwich was a joke - there were like 6 minuscule pieces of meat - it looked like steakums! Extremely disappointing! Not planning on going back here again.
Atmosphere: 5
Food: 1
Service: 3
Great all around
Atmosphere: 5
Food: 5
Service: 5
This is a typical Panera, although it seems a bit compact. It could be due to the layout. The Rapid pick up was very expedient. I will say the sandwich was a tad bit sloppily put together, but it was delicious. The salad was ok... They should certainly give you more than the tiny container of dressing that is placed inside the salad container. 😒
Atmosphere: 4
Food: 3
Service: 4
They should update the inside and clean it up
Love the food though
This is the worst Panera in the city! It has gone down hill drastically, I've lived near and visited this location since it first opened. I even worked here back in college.
They are VERY inconsistent. They get my order wrong 70% of the time. (I don't even get anything complex, usually just a bagel or soup...) I'm constantly given those $3 off coupons in the app for "inconveniencing" me. I rather you just get my order right the first time vs trying to buy me out each mistake. Overpriced and I don't even get what I ordered... Delivery is the same.
And they sell out of almost everything breakfast or bakery before even 10am... Why? No other location has this issue in the city! I've gone on different days of the week/times and it's the same story.
Dining In - AWFUL. You used to grab your own cup after using the kiosks, now they put covers over it and you have to get it from the cashier or with your meal. Okay fine, however NO ONE IS EVER THERE! I don't know if the workers just suck or there aren't enough of them. I'm going to assume no one wants to work here because the pay is still low and the company is greedy. So you go over to the counter to get your cup with your meal since there's never a cashier. Too bad they also forget to give it to you... So you now have to stand there for 5 mins with your food in hand until one of the cooks behind the counter notices you and you can ask for your bottled drink or cup.
To Go - Most the time I never find my food in the pick up to go area. Even when it's past the pick up time and I'm not early. It's usually still sitting on the food counter because again, there are no workers! Sometimes if you grab your bag they yell at you. You have time to look up and yell at my for grabbing a bag or cup but can't notice customers waiting for other things you've missed normally?
This location is a joke. Other Paneras aren't as close to me so I'll probably stop going all together. There is a delicious bagel place literally one plaza over so I'll go there instead now!
Atmosphere: 2
Food: 2
Service: 1
One of the better Panera locations. Plenty of clean seating, service was quick, and they got my order right.
Atmosphere: 4
Food: 5
Service: 5
I have visited this Panera a few times when I am in the area and it seems to be the same experience. I enjoy Panera's food as a whole, but this location has very inconsistent quality. Ordered about $30 worth of food via mobile pick-up. The half salad I got was more like a quarter salad- the container was only a little more than half full and barely came with any dressing. It is a good salad but the dressing definitely makes it!!
Also grabbed a 12-pack of mini chippers on my way out. Took a chance despite them looking harder than usual. As expected, there were overdone and almost too crispy to enjoy. My sandwich was good but that's it. Not sure if there's a difference in quality for pick up orders vs dine-in but I'm beginning to suspect that's the case.
Atmosphere: 4
Food: 3
Service: 3
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Complete trash the man with pink dots on his head was very disrespectful and the short lady as well. I highly recommend spending your money elsewhere. These people should not be working at restaurants if they don’t know how to talk to customers I was very shocked with the way they were or speaking to people as a owner of a business would have these workers fired immediately as well as their computers don’t work because our card has gotten charged $30 and they only gave us half of the food we ordered hopefully this place will go out of business and get shut down
Atmosphere: 1
Food: 1
Service: 1
Did a large order (around 12 orders) and staff was amazing ! One person really had to ask " why didn't you just place it online" but other than that was great !
Atmosphere: 4
Food: 5
Service: 4
Excellent food and service
Atmosphere: 5
Food: 5
Service: 5
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