This is the worst Panera in the city! It has gone down hill drastically, I've lived near and visited this location since it first opened. I even worked here back in college.
They are VERY inconsistent. They get my order wrong 70% of the time. (I don't even get anything complex, usually just a bagel or soup...) I'm constantly given those $3 off coupons in the app for "inconveniencing" me. I rather you just get my order right the first time vs trying to buy me out each mistake. Overpriced and I don't even get what I ordered... Delivery is the same.
And they sell out of almost everything breakfast or bakery before even 10am... Why? No other location has this issue in the city! I've gone on different days of the week/times and it's the same story.
Dining In - AWFUL. You used to grab your own cup after using the kiosks, now they put covers over it and you have to get it from the cashier or with your meal. Okay fine, however NO ONE IS EVER THERE! I don't know if the workers just suck or there aren't enough of them. I'm going to assume no one wants to work here because the pay is still low and the company is greedy. So you go over to the counter to get your cup with your meal since there's never a cashier. Too bad they also forget to give it to you... So you now have to stand there for 5 mins with your food in hand until one of the cooks behind the counter notices you and you can ask for your bottled drink or cup.
To Go - Most the time I never find my food in the pick up to go area. Even when it's past the pick up time and I'm not early. It's usually still sitting on the food counter because again, there are no workers! Sometimes if you grab your bag they yell at you. You have time to look up and yell at my for grabbing a bag or cup but can't notice customers waiting for other things you've missed normally?
This location is a joke. Other Paneras aren't as close to me so I'll probably stop going all together. There is a delicious bagel place literally one plaza over so I'll go there instead now!
Atmosphere: 2
Food: 2
Service: 1
Emily Richter
One of the better Panera locations. Plenty of clean seating, service was quick, and they got my order right.
Atmosphere: 4
Food: 5
Service: 5
Siana Riley
I have visited this Panera a few times when I am in the area and it seems to be the same experience. I enjoy Panera's food as a whole, but this location has very inconsistent quality. Ordered about $30 worth of food via mobile pick-up. The half salad I got was more like a quarter salad- the container was only a little more than half full and barely came with any dressing. It is a good salad but the dressing definitely makes it!!
Also grabbed a 12-pack of mini chippers on my way out. Took a chance despite them looking harder than usual. As expected, there were overdone and almost too crispy to enjoy. My sandwich was good but that's it. Not sure if there's a difference in quality for pick up orders vs dine-in but I'm beginning to suspect that's the case.
Atmosphere: 4
Food: 3
Service: 3
Erica Toussaint
Sandwich shop
Atmosphere: 4
Food: 4
Service: 4
Robert Price
Love it. And there cheap lunch.
Atmosphere: 5
Food: 5
Service: 5
xavier saull
Complete trash the man with pink dots on his head was very disrespectful and the short lady as well. I highly recommend spending your money elsewhere. These people should not be working at restaurants if they don’t know how to talk to customers I was very shocked with the way they were or speaking to people as a owner of a business would have these workers fired immediately as well as their computers don’t work because our card has gotten charged $30 and they only gave us half of the food we ordered hopefully this place will go out of business and get shut down
Atmosphere: 1
Food: 1
Service: 1
Steven Legarretta
Did a large order (around 12 orders) and staff was amazing ! One person really had to ask " why didn't you just place it online" but other than that was great !
Atmosphere: 4
Food: 5
Service: 4
Somali Esland
Excellent food and service
Atmosphere: 5
Food: 5
Service: 5
Charlie Littleton
Two Cafe pickup orders through app both were incorrect. Check your order carefully even if they have checked it.
Food: 5
Service: 2
FIRST LAST
One star is being too nice. I ordered 6 bagels, and two of them were everything bagels. One was already cut open and had been toasted. I didn't ask for any of my bagels to be split or toasted, so I'm gonna guess that they didn't need that bagel for someone else's order so they tossed it back into the pile. I don't know why that was the only bagel that was like that. That's gross. This location has gone downhill since 2020, and after this, there are plenty of other places to get bagels that haven't been used.
Ordered a simple breakfast sandwich. Requested no cheese. It came loaded with cheese. Typical restaurant, can't get the simple thing right. Never again. Over priced Mcmuffin.
Food: 1
Service: 1
Cynthia Kresock
So comfortable and friendly...it's our favorite go-to when eating out
Occurred: On 10/31/24 approximately 2:20pm I will never step foot in this Panera again. I ordered my food from the kiosk, because there is NEVER a cashier at the register to order. I NEVER receive a cup at the To go station when I get my food, so I normally have to grab one MYSELF from the front counter, and no one has ever cared or said ANYTHING. I go to that Panera regularly, and this always happens, where I don’t receive a cup, so I always just instinctively grab one. So today I ordered from the kiosk and grabbed my cup like usual behind the counter and The tall bearded buy (manager I assume) came up and said “ya know we put those behind the counter for a reason but whatever, you’ve already grabbed one” threw his hands up and was just rude. I said ya know what, go ahead and cancel my order then. And he responded “no” and I said “yes I want my order cancelled now” he then comes around and asked me what my name was on the ticket, I told him and then he cancelled the order. $23.00 for soup, salad, and a large drink (OVER PRICED) and you’re gonna treat me like I’m stealing!! All I wanted was a quick bite to eat before I had to pickup my kids from school. I was at work all day and didn’t have an opportunity to eat all day. I won’t EVER go back to this Panera. They don’t have the staff to obviously keep up with customers anyways.
The Panera on military highway is so much better & run so well! Please take tips from them, please and thank you!!
DouMau
…but I wasn’t buying, hence why I ate there. The place wasn’t filthy, like the Panera at 1st Colonial Rd. The Cashier was nice. The fact that you serve yourself, is why it’s still fast food to me.
This is the worst Panera in the city! It has gone down hill drastically, I've lived near and visited this location since it first opened. I even worked here back in college.
They are VERY inconsistent. They get my order wrong 70% of the time. (I don't even get anything complex, usually just a bagel or soup...) I'm constantly given those $3 off coupons in the app for "inconveniencing" me. I rather you just get my order right the first time vs trying to buy me out each mistake. Overpriced and I don't even get what I ordered... Delivery is the same.
And they sell out of almost everything breakfast or bakery before even 10am... Why? No other location has this issue in the city! I've gone on different days of the week/times and it's the same story.
Dining In - AWFUL. You used to grab your own cup after using the kiosks, now they put covers over it and you have to get it from the cashier or with your meal. Okay fine, however NO ONE IS EVER THERE! I don't know if the workers just suck or there aren't enough of them. I'm going to assume no one wants to work here because the pay is still low and the company is greedy. So you go over to the counter to get your cup with your meal since there's never a cashier. Too bad they also forget to give it to you... So you now have to stand there for 5 mins with your food in hand until one of the cooks behind the counter notices you and you can ask for your bottled drink or cup.
To Go - Most the time I never find my food in the pick up to go area. Even when it's past the pick up time and I'm not early. It's usually still sitting on the food counter because again, there are no workers! Sometimes if you grab your bag they yell at you. You have time to look up and yell at my for grabbing a bag or cup but can't notice customers waiting for other things you've missed normally?
This location is a joke. Other Paneras aren't as close to me so I'll probably stop going all together. There is a delicious bagel place literally one plaza over so I'll go there instead now!
Atmosphere: 2
Food: 2
Service: 1
One of the better Panera locations. Plenty of clean seating, service was quick, and they got my order right.
Atmosphere: 4
Food: 5
Service: 5
I have visited this Panera a few times when I am in the area and it seems to be the same experience. I enjoy Panera's food as a whole, but this location has very inconsistent quality. Ordered about $30 worth of food via mobile pick-up. The half salad I got was more like a quarter salad- the container was only a little more than half full and barely came with any dressing. It is a good salad but the dressing definitely makes it!!
Also grabbed a 12-pack of mini chippers on my way out. Took a chance despite them looking harder than usual. As expected, there were overdone and almost too crispy to enjoy. My sandwich was good but that's it. Not sure if there's a difference in quality for pick up orders vs dine-in but I'm beginning to suspect that's the case.
Atmosphere: 4
Food: 3
Service: 3
Sandwich shop
Atmosphere: 4
Food: 4
Service: 4
Love it. And there cheap lunch.
Atmosphere: 5
Food: 5
Service: 5
Complete trash the man with pink dots on his head was very disrespectful and the short lady as well. I highly recommend spending your money elsewhere. These people should not be working at restaurants if they don’t know how to talk to customers I was very shocked with the way they were or speaking to people as a owner of a business would have these workers fired immediately as well as their computers don’t work because our card has gotten charged $30 and they only gave us half of the food we ordered hopefully this place will go out of business and get shut down
Atmosphere: 1
Food: 1
Service: 1
Did a large order (around 12 orders) and staff was amazing ! One person really had to ask " why didn't you just place it online" but other than that was great !
Atmosphere: 4
Food: 5
Service: 4
Excellent food and service
Atmosphere: 5
Food: 5
Service: 5
Two Cafe pickup orders through app both were incorrect. Check your order carefully even if they have checked it.
Food: 5
Service: 2
One star is being too nice. I ordered 6 bagels, and two of them were everything bagels. One was already cut open and had been toasted. I didn't ask for any of my bagels to be split or toasted, so I'm gonna guess that they didn't need that bagel for someone else's order so they tossed it back into the pile. I don't know why that was the only bagel that was like that. That's gross. This location has gone downhill since 2020, and after this, there are plenty of other places to get bagels that haven't been used.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Ordered a simple breakfast sandwich. Requested no cheese. It came loaded with cheese. Typical restaurant, can't get the simple thing right. Never again. Over priced Mcmuffin.
Food: 1
Service: 1
So comfortable and friendly...it's our favorite go-to when eating out
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Avocado Sandwich, Roasted Turkey & Avocado blt
Occurred: On 10/31/24 approximately 2:20pm
I will never step foot in this Panera again. I ordered my food from the kiosk, because there is NEVER a cashier at the register to order. I NEVER receive a cup at the To go station when I get my food, so I normally have to grab one MYSELF from the front counter, and no one has ever cared or said ANYTHING. I go to that Panera regularly, and this always happens, where I don’t receive a cup, so I always just instinctively grab one. So today I ordered from the kiosk and grabbed my cup like usual behind the counter and The tall bearded buy (manager I assume) came up and said “ya know we put those behind the counter for a reason but whatever, you’ve already grabbed one” threw his hands up and was just rude. I said ya know what, go ahead and cancel my order then. And he responded “no” and I said “yes I want my order cancelled now” he then comes around and asked me what my name was on the ticket, I told him and then he cancelled the order.
$23.00 for soup, salad, and a large drink (OVER PRICED) and you’re gonna treat me like I’m stealing!! All I wanted was a quick bite to eat before I had to pickup my kids from school. I was at work all day and didn’t have an opportunity to eat all day. I won’t EVER go back to this Panera. They don’t have the staff to obviously keep up with customers anyways.
The Panera on military highway is so much better & run so well! Please take tips from them, please and thank you!!
…but I wasn’t buying, hence why I ate there. The place wasn’t filthy, like the Panera at 1st Colonial Rd. The Cashier was nice. The fact that you serve yourself, is why it’s still fast food to me.
Always clean and great food and service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Orange Scone, Creamy Tomato Soup, Broccoli Cheddar Soup, Homestyle Chicken Noodle Soup
Loading...