Sonic Drive-In

This past Saturday night my wife paid for her food and the girl working the window took her card, scanned it in the register then walked around the corner(with my wife’s card) took out her personal phone and looked to have taken a picture of the card. Best case scenario it was a highly unprofessional action and worst case is they have a thief working there. My wife had to cancel her card and get a new one all because the actions of this employee. Beware!

Service: 1

Best fast food burgers in Virginia

Atmosphere: 5

Food: 5

Service: 5

Poor service, long wait. Onion appear to be old. Chilli didn't even cover the hot dog

Food: 2

Service: 2

Food quality is okay, but it's pretty expensive.

Atmosphere: 3

Food: 3

Service: 3

If the owner sees this… fire your manager. This place is terribly ran. Everyone has to pull into handicap parking spots to wait for their food and it’s the longest wait I’ve ever experienced. It’s been 28 minutes and we finally got our food but no drinks so we’re continuing to wait. This place isn’t going to last long and the franchise owner is an idiot for allowing this type of service.

Atmosphere: 1

Food: 1

Service: 1

Octavia is leading by example and an asset to your business. Customer service is impeccable.

Atmosphere: 5

Food: 5

Service: 5

22 minutes to get 2 frozen drinks
That’s while we were at the window
Only car in the drive thru

Atmosphere: 1

Food: 1

Service: 1

Food is ok. But they are open 24/7

Atmosphere: 4

Food: 4

Service: 4

Went to sonic to grab a bite with my dad. 1st the speaker at the bay wasn't operating correct. They came out after watching us struggle for a few minutes. The young lady came out to take our order. I ordered a large number 3 with jalapeño w/ a strawberry lemonade, jalapeño poppers and a medium strawberry milkshake. My dad ordered a classic large number 1 w/ a coke, large onion rings and strawberry milkshake. The only the she rang up large was the onion rings everything else she rang up as medium. I told my dad to just get the mediums because it would probably take her another 30min to get back over to us. We were ok with that. When they brought the food out to us they forgot the 1 of the fries. Onto of that, the small medium fries was only half full. We hit the call button but didn't get a response for over 10 minutes. Luckily I was smart enough to go grab dude running the food and let him know 2 minutes after hitting the button. The chick came over wanting to see our recept the like a damn detective after I spent $49 + $2 tip. What happened to the customer is always right. Over a $2.50 frie that was half full to begin with. What happened to the customer always being right when it comes to little things? I guess there's no such thing as good customer service anymore. I exchange a few select words with her and had my fries less than 30sec later.. I didn't eat them of course because I was afraid she put some dandruff or something in them. Lol. But still, why the hassle. You need to teach your employees better customer service. I might have to drive 20 extra minutes next time I want some sonic.
P.s. the outside eating area didn't look like it was upkeep with for a few weeks.

Atmosphere: 1

Food: 3

Service: 1

We waited fornover an hour for our food. They asked us to move to the handicapped spot. Told us they made a mistake then lost our order. We never got our food and ended up getting a refund.

Atmosphere: 1

Food: 1

Service: 1

I DONT UNDERSTAND WHY IT TAKES OVER 20 DAMN MINUTES TO GET ICE. I ORDER 6 CUPS OF ICE FOR MY WIFE EVERYDAY AND IT TAKES OVER 20 MINUTES BECAUSE THEY ARE MORE WORRIED ABOUT THERE DRIVE THRU ORDERS. I SAW AT LEAST 5 CARS GO THROUGH DRIVE THRU. THIS DONT MAKE ANY

Atmosphere: 2

Food: 2

Service: 1

Not for nothing but I just waited 36 minutes for a burger and fries, JUST FOR MY FRIES TO BE COLD.

Atmosphere: 1

Food: 1

Service: 1

Went to get a milk shake. Was told that their ice cream machine was broken and they had to make it by hand.

Atmosphere: 1

Food: 1

Service: 1

Always a problem- service horrible tackiest customer service ever

Atmosphere: 1

Food: 1

Service: 1

Bad service and food! I waited for over 30 minutes to get my food and when I got my drink, it tasted awful. I had ordered a Coca-Cola with lime fruit, blue coconut flavoring, and sweet cream. This is normally my go to drink, but this time it tasted like the sweet cream may have been expired. Along with this I was also missing the lime in my drink.

Food: 1

Service: 1