Unfortunately, this morning, I came to the 242 Laskin Road #31 VB VA 23451. I walked up to the counter (with no waiting) and I said good morning to the cashier, Ainsley. She looked at me and said “move down here” and waived her hand to the other cash register. I moved down and waited for a greeting. Instead, I was met with “what can I get you.” No smile. No warmth. Nothing. I proceeded to order, which I had to repeat twice. She asked if that was all and I mentioned that customer service could be better. THIS WAS A SECOND OPPORTUNITY TO CHANGE THE EXPERIENCE. She just handed me my receipt and turned and walked away.
Like I said, I have come to this store numerous times (although it is not my home location). Everyone has been great, until now. And, even asking for how to contact management, the other staff members were friendly and helpful.
It is a shame that one has to ruin it for the whole group. And, she is definitely the rotten apple ruining the bushel.
Service: 1
Carol Chavelas
Great customer service! Bartenders are so friendly and accommodating! Especially Tony! Always greets with a smile!
Atmosphere: 5
Service: 5
Rebecca Daily
Friendly atmosphere
Atmosphere: 5
Food: 5
Service: 5
Jason The Car Guy
20 minutes waiting, seems like they only care about the drive thru customer. This is why dunking donuts is better… there coffee isn’t as good but hey at least they give it to you. No cream cheese with the bagels. And they can’t even put the lids on all the way… booo get better
Atmosphere: 1
Food: 5
Service: 1
Sajay Padron
Really nice service.
Atmosphere: 5
Food: 5
Service: 5
Dan Sugrue
At this point, you know what you're getting: going to Starbucks
Atmosphere: 4
Food: 4
Service: 5
Gma Thread
Always great food and the drinks are packed with flavor. Friendly and accommodating. Quick service.
Atmosphere: 5
Food: 5
Service: 5
Helen Lemus
When we walked through the door, she immediately looked at us in a strange way that made us feel unwelcome, almost like she didn’t even want us there. She seemed annoyed from the start and clearly didn’t want to take our order, showing no effort to provide service. The way she stared at us was uncomfortable and disrespectful, and it was obvious that her behavior wasn’t just about having a bad day—it came across as racist. The combination of her attitude, her unwillingness to serve us, and the way she looked at us made it clear that we were being treated unfairly simply because of who we are, and that kind of treatment is unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Shane Blain
Definitely should consider expanding the bar area or provide multiple bar partners during peak
Atmosphere: 3
Food: 5
Service: 3
Wayne_Neighbor
Nice location, nicely spaced out with enough chairs to sit and enjoy your drink or snack. Perfect location. It’s only a block away from the beach. Should visit with family and kids
We came at a busy time but 40 minutes for two flat whites is extreme. We were shrugged at when inquiring with staff after 30 minutes why our order was taking so long. People who came in well after us were leaving with drinks in hand. Our coffees were also requested with blonde espresso and were not made correctly. Disappointing to say the least.
Atmosphere: 1
Food: 1
Service: 1
Karilys N. De Jesús
Barista Ainsley was being rude when I asked for a pup cup.
Atmosphere: 4
Food: 5
Service: 3
Amy Young
Service is always good but the black tea taste like it was old like it was two or three days old. I didn’t like it,waste of money.
Daniel Cuciti
The staff are all super friendly. Busy location but they do a great job. The drinks taste great too.
Atmosphere: 5
Food: 5
Service: 5
Laurel Hurley
Friendly, efficient service and a clean store. This is how food & beverage retail is supposed to be. Good job team!
Unfortunately, this morning, I came to the 242 Laskin Road #31 VB VA 23451. I walked up to the counter (with no waiting) and I said good morning to the cashier, Ainsley. She looked at me and said “move down here” and waived her hand to the other cash register. I moved down and waited for a greeting. Instead, I was met with “what can I get you.” No smile. No warmth. Nothing. I proceeded to order, which I had to repeat twice. She asked if that was all and I mentioned that customer service could be better. THIS WAS A SECOND OPPORTUNITY TO CHANGE THE EXPERIENCE. She just handed me my receipt and turned and walked away.
Like I said, I have come to this store numerous times (although it is not my home location). Everyone has been great, until now. And, even asking for how to contact management, the other staff members were friendly and helpful.
It is a shame that one has to ruin it for the whole group. And, she is definitely the rotten apple ruining the bushel.
Service: 1
Great customer service! Bartenders are so friendly and accommodating! Especially Tony! Always greets with a smile!
Atmosphere: 5
Service: 5
Friendly atmosphere
Atmosphere: 5
Food: 5
Service: 5
20 minutes waiting, seems like they only care about the drive thru customer. This is why dunking donuts is better… there coffee isn’t as good but hey at least they give it to you. No cream cheese with the bagels. And they can’t even put the lids on all the way… booo get better
Atmosphere: 1
Food: 5
Service: 1
Really nice service.
Atmosphere: 5
Food: 5
Service: 5
At this point, you know what you're getting: going to Starbucks
Atmosphere: 4
Food: 4
Service: 5
Always great food and the drinks are packed with flavor. Friendly and accommodating. Quick service.
Atmosphere: 5
Food: 5
Service: 5
When we walked through the door, she immediately looked at us in a strange way that made us feel unwelcome, almost like she didn’t even want us there. She seemed annoyed from the start and clearly didn’t want to take our order, showing no effort to provide service. The way she stared at us was uncomfortable and disrespectful, and it was obvious that her behavior wasn’t just about having a bad day—it came across as racist. The combination of her attitude, her unwillingness to serve us, and the way she looked at us made it clear that we were being treated unfairly simply because of who we are, and that kind of treatment is unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Definitely should consider expanding the bar area or provide multiple bar partners during peak
Atmosphere: 3
Food: 5
Service: 3
Nice location, nicely spaced out with enough chairs to sit and enjoy your drink or snack. Perfect location. It’s only a block away from the beach. Should visit with family and kids
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
We came at a busy time but 40 minutes for two flat whites is extreme. We were shrugged at when inquiring with staff after 30 minutes why our order was taking so long. People who came in well after us were leaving with drinks in hand. Our coffees were also requested with blonde espresso and were not made correctly. Disappointing to say the least.
Atmosphere: 1
Food: 1
Service: 1
Barista Ainsley was being rude when I asked for a pup cup.
Atmosphere: 4
Food: 5
Service: 3
Service is always good but the black tea taste like it was old like it was two or three days old. I didn’t like it,waste of money.
The staff are all super friendly. Busy location but they do a great job. The drinks taste great too.
Atmosphere: 5
Food: 5
Service: 5
Friendly, efficient service and a clean store. This is how food & beverage retail is supposed to be. Good job team!
Atmosphere: 4
Food: 3
Service: 5
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