Starbucks

660-101 Phoenix Dr, Virginia Beach
(757) 463-1376

Recent Reviews

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Shannon Ford

Best Starbucks. The staff are amazing!!

Atmosphere: 5

Food: 5

Service: 5

Natalie Noble

Keisha was so welcoming! Great service and great coffee :)

Martha Risoldi

I order from this starbuck M-F fpr my child with ASD. I pick it up today inside the store instead of drive-thru due to massive waiting line. The women at the pick up counter was rude and dismissive. It was 7:10a.m, I guarantee nobody comes to this store or any other starbucks for rudeness.

Atmosphere: 1

Food: 4

Service: 1

Paula Wallace

Ordered before taking kids to school to get their teacher a coffee. They gave me the wrong size but because we were going to be late, I kept going. Also did not like that the order taker had to keep saying a variation I needed is not on the menu but we can make it. Or I said the name wrong and they said that's not on the menu but we have this....just tell me what it is you have. The drive thru menu does not show everything anyway. In the morning especially when folks have to get kids to school and to get to work. Just make it please.

Atmosphere: 3

Food: 3

Service: 4

Summer Hunt

I’m not sure what happened to this location but this is the second time I paid extra for customizations for my drink and the customizations weren’t in my drink. I ordered a VentI caramel cold brew with extra caramel drizzle and caramel crunch topping. What I got was a regular cold brew with absolutely no caramel just cold brew and creamer and I couldn’t refund it bc my coworker had ordered the drinks through DoorDash so it was a complete waste of money

Mark Turner

The lady that works at the store she was so rude and has attitude about it and she did not give me the sleeves for the cups and that’s so rude! She just handed the cups and that’s it and didn’t even listen what I had to say to her about it. Absolutely disgusting customer service. Train your employees how to be nice and treat customers with respect that’s it.

Atmosphere: 1

Food: 1

Service: 1

Keyana Johnson

1 of only 3 Starbucks I visit.. this 1 is my main store because it's closest to me. I absolutely LOVE this crew!! They are soooo patient with me.. I used 2 only drink frappes, but once I was ready 2 start venturing out and trying new things, they taught me all about the different types of drinks and worked with me to learn the different flavors and such to help me find a bunch of new faves for each season!! I love them so much!! Absolutely some of my most favorite people!!

Atmosphere: 5

Food: 5

Service: 5

Bobbi DeLoatche

My daughter had a rough day with school dealing with a bully so we set out to find a pick me up. I am not a Starbucks girly at all so when she said she wanted to go, I was feeling very overwhelmed. I wanted to give a huge thank you to Nathan! His customer service skills are absolutely amazing. Thank you for helping to turn my daughter's day around. You made ordering so easy and your kindness has probably turned me into a Starbucks girly haha. Thank you!

Atmosphere: 5

Food: 5

Service: 5

Madison Burkhouse

Ordered a venti shaken espresso, the drink was almost completely filled with ice and wasn't even filled to the top. Had to go back inside to ask for more milk as it was almost black. This happens every time i go and i genuinely dont know why I have gone back.

Jonathan Barnes

Came here to kill an hour due to a medical appointment. Next to me was I’m guessing upper level banking executives because they were talking about million dollar contracts. The whole time in the lobby the staff here is playing Disney music. A placed designed for people to come as they provide WiFi and tables and the staff blast children’s music. This store is being run by children. Huge miss on this store. The hour here didn’t see one kid come non as it’s during normal school hours. Let’s grow up.

Atmosphere: 1

Food: 4

Service: 5

R Xaros

Both bathrooms were out of order at coffee shop!
Needless to say that's an inconvenience, especially since I am five months pregnant.

Associate told me to go to Neighboring businesses to use the restroom.

Atmosphere: 1

Service: 1

Julie Cunningham

Great drinks.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Croissant, Blueberry Muffin

Angela Yelder

I absolutely love the team here! Keisha, Paris, Brian and the rest! They are friendly, efficient and offer a great atmosphere. They are, by far, my favorite Starbucks! Today is red cup day and watching them this morning, work so well together, was like a breath of fresh air! They all need, at least, a pat on the back, if not a raise!

Atmosphere: 5

Food: 5

Service: 5

Diana Harris

Was super impressed with the employees at this location!

Atmosphere: 5

Service: 5

B N

Very nice, great customer service!

Service: 5

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