Sooooo good! Love that they have keto and vegan options as well! My son loves watching science happen in front of him and being able to add his own treats to his and I like the vast range of choices they have of their own creations and different flavors. If you want a sometimesy sweet treat I'd recommend trying here!
Diana Smith
Best made-to-order ice cream in the country! Yeah... I said COUNTRY! You pay a slight premium over all pre-made ice cream shops because you get to select EVERYTHING that goes into your ice cream. If I'm going out for ice cream (and not buying what I can find in the grocery store), I'm going to look for a shop that can offer the most unique experience I could ever get in ice cream.We've visited this shop before and never had a bad experience when we were there. I saw one person, Ms. Shedd, from a few weeks ago, trash this place! I can't believe this person said what she said! She must have been having a bad day before walking into the shop (I hope) because she was comparing apples to oranges. She was trying to compare a pre-made ice cream shop to a labor intensive artisan ice cream experience! The employees make your desert right in front of your face, with your own chosen ingredients! You get what you pay for! Of course, no one wants to pay more for something than they have to, but seriously, to complain about paying maybe a little tiny bit more for the custom, artisan experience is why you go to Sub Zero! Being originally from Colorado, our local favorite ice cream shop (not a custom artisan ice cream shop, btw) is priced the same and I think your cost of living is higher there. They probably don't charge enough as they are a small family owned business.Anyway, I think people should support small business whenever they can. Oh... and as for the honoring of the coupon a day earlier... they may be a small family business, but they have no control over what corporate sends out. That was awesome that they recognized the coupon as they did. It's tough being a small business especially as all small businesses have had a heck of a time getting through these past couple of years.Hope you have a better day Ms. Shedd. As a frequent past customer of the store, I can't understand how you could read anything bad about the manager's response, especially since it seems you are in the minority with regards to the reviews.Oh my goodness! I forgot to mention that their Italian Ice is even better than Rita's!!! I know, that is a horrible thought for some die hard Rita fans, but it really is. It is amazingly creamy and there is no dairy!! Don't get me wrong, I love Rita's too, but if I had my choice, I would choose Sub Zero Nitrogen Italian Ice hands down every day.Wish we had this Sub Zero Nitrogen Ice Cream shop where I live! You always make a premium product, the flavor never disappoints and the complementary science show is always an awesome bonus!!
Kyle
Loved the ice cream! Great portion size! Also love that they have non-dairy options! Great customer service as well!
Alison Evanko
Great 1st experience! We were taking a bike ride and it was so hot! My Italian ice was perfect! We will definitely be back! The young lady behind the counter was so nice and helpful!
Simon T.
The staff member who made my ice cream was charming and delightful, though I was a little concerned for her safety as the nitrogen squirted out. She explained that it only hit her skin or splashed into her face a couple times and wasn't really a problem. I couldn't tell if she was joking, I hope so. The keto ice cream was the worst I have ever had, it would be better to just not offer it. I've had a ton of keto/sugar free ice creams that are outstanding, so I was excited, but this was straight up awful--gritty, bitter, kind of like eating tasteless sand. Incredibly disappointing given that it's already priced at a premium, plus an extra buck the "keto" option which entailed using a mix of cream and unsweetened almond milk as the base. This would be keto, for sure, but 1.) an extra buck for that modification? and 2.) I'm not sure it was fully thought out how well it would work as a nitrogen experience. The result was straight up bad tasting. I should have bought a couple pints of keto Halo Top instead. Maybe the regular ice creams taste good and are worth it, but I'm not going to try those now. I recommend removing menu items that can't be delivered even close to the quality of a basic grocery item.
Loi Tiffany
Sub Zero is one of our favorite ice cream places around- it’s always fun bringing family and friends from out of town and watching them experience the ice cream magic first hand. The ice cream is amazing and combination of flavors are endless. Definitely rating Sub Zero a 5 star ⭐️
alisha ellis
Very clean establishment. Staff was very friendly and helpful! Highly recommended to take your kids, as the process was very interesting and different versus a basic ice cream shop. 5 stars for sure!
Stephanie Peccia Shedd
ETA: the response to my review from the management seems petty to me and shows an attitude of someone I wouldn't want to do business with in the future.Original review :Go somewhere else!Pros - The staff honored a BOGO deal for National Ice Cream day (which is today, 7/17) even though SubZero celebrating the day tomorrow (7/18), which makes no sense; the ice cream was delicious.Cons - Paid $14 for 3 ice creams (got 1 for free) but the portions were EXTREMELY small - our small size cups were only filled halfway and they were $6.29 each - I'd guess we got roughly 1/3 cup of ice cream each; staff wasn't that friendly and were slow; location was dirty.We finished our ice cream and were still hungry so went to Brusters to get their special for National Ice Cream Day. We got 6x the amount of ice cream (estimating 2 cups each) for $5 (with a coupon) and my 2 year old got a free baby cone.I wish I took photos but I didn't.
Laura Inskeep
Absolutely the best ice cream in town! They have amazing, polite and knowledgeable staff working for them. The place is always clean and the environment is inviting!!
Therese Whitehurst
The staff was friendly and did a great job filling or creating our orders
Excellent spot for nitrogen ice cream! These guys have their process down. Try the nitrogen balls makes you look like a puffing dragon.well-will visit again!
Angela Mechelay Jaglowicz
We had wonderful creamy, smooth ice cream with excellent service. What a great way to end our summer vacation.
Sean B.
Definitely an underrated spot.Watching the ice cream barista prepare your order to order with liquid nitrogen is a unique treat. Flavor choices are awesome! Employees were super friendly and helpful! I will definitely be back!
Tracy Cioppa
What a cool place, pun intended. The ice cream was very good. My son was in awe of the Nitrogen tank and the whole process. We are definitely going back!
Alexandra Puccia
Staff was incredibly friendly and helpful since it was my first visit there. I got a small ube with gummy bears and strawberry mix-ins. The ice cream was delicious, but I felt the portion was really small even though I ordered a small. It came out to 2 small scoops with I kid you not 4 mini gummy bears and 2 strawberries. It was a fun experience and glad I tried it, but I will not return.
Sooooo good! Love that they have keto and vegan options as well! My son loves watching science happen in front of him and being able to add his own treats to his and I like the vast range of choices they have of their own creations and different flavors. If you want a sometimesy sweet treat I'd recommend trying here!
Best made-to-order ice cream in the country! Yeah... I said COUNTRY! You pay a slight premium over all pre-made ice cream shops because you get to select EVERYTHING that goes into your ice cream. If I'm going out for ice cream (and not buying what I can find in the grocery store), I'm going to look for a shop that can offer the most unique experience I could ever get in ice cream.We've visited this shop before and never had a bad experience when we were there. I saw one person, Ms. Shedd, from a few weeks ago, trash this place! I can't believe this person said what she said! She must have been having a bad day before walking into the shop (I hope) because she was comparing apples to oranges. She was trying to compare a pre-made ice cream shop to a labor intensive artisan ice cream experience! The employees make your desert right in front of your face, with your own chosen ingredients! You get what you pay for! Of course, no one wants to pay more for something than they have to, but seriously, to complain about paying maybe a little tiny bit more for the custom, artisan experience is why you go to Sub Zero! Being originally from Colorado, our local favorite ice cream shop (not a custom artisan ice cream shop, btw) is priced the same and I think your cost of living is higher there. They probably don't charge enough as they are a small family owned business.Anyway, I think people should support small business whenever they can. Oh... and as for the honoring of the coupon a day earlier... they may be a small family business, but they have no control over what corporate sends out. That was awesome that they recognized the coupon as they did. It's tough being a small business especially as all small businesses have had a heck of a time getting through these past couple of years.Hope you have a better day Ms. Shedd. As a frequent past customer of the store, I can't understand how you could read anything bad about the manager's response, especially since it seems you are in the minority with regards to the reviews.Oh my goodness! I forgot to mention that their Italian Ice is even better than Rita's!!! I know, that is a horrible thought for some die hard Rita fans, but it really is. It is amazingly creamy and there is no dairy!! Don't get me wrong, I love Rita's too, but if I had my choice, I would choose Sub Zero Nitrogen Italian Ice hands down every day.Wish we had this Sub Zero Nitrogen Ice Cream shop where I live! You always make a premium product, the flavor never disappoints and the complementary science show is always an awesome bonus!!
Loved the ice cream! Great portion size! Also love that they have non-dairy options! Great customer service as well!
Great 1st experience! We were taking a bike ride and it was so hot! My Italian ice was perfect! We will definitely be back! The young lady behind the counter was so nice and helpful!
The staff member who made my ice cream was charming and delightful, though I was a little concerned for her safety as the nitrogen squirted out. She explained that it only hit her skin or splashed into her face a couple times and wasn't really a problem. I couldn't tell if she was joking, I hope so. The keto ice cream was the worst I have ever had, it would be better to just not offer it. I've had a ton of keto/sugar free ice creams that are outstanding, so I was excited, but this was straight up awful--gritty, bitter, kind of like eating tasteless sand. Incredibly disappointing given that it's already priced at a premium, plus an extra buck the "keto" option which entailed using a mix of cream and unsweetened almond milk as the base. This would be keto, for sure, but 1.) an extra buck for that modification? and 2.) I'm not sure it was fully thought out how well it would work as a nitrogen experience. The result was straight up bad tasting. I should have bought a couple pints of keto Halo Top instead. Maybe the regular ice creams taste good and are worth it, but I'm not going to try those now. I recommend removing menu items that can't be delivered even close to the quality of a basic grocery item.
Sub Zero is one of our favorite ice cream places around- it’s always fun bringing family and friends from out of town and watching them experience the ice cream magic first hand. The ice cream is amazing and combination of flavors are endless. Definitely rating Sub Zero a 5 star ⭐️
Very clean establishment. Staff was very friendly and helpful! Highly recommended to take your kids, as the process was very interesting and different versus a basic ice cream shop. 5 stars for sure!
ETA: the response to my review from the management seems petty to me and shows an attitude of someone I wouldn't want to do business with in the future.Original review :Go somewhere else!Pros - The staff honored a BOGO deal for National Ice Cream day (which is today, 7/17) even though SubZero celebrating the day tomorrow (7/18), which makes no sense; the ice cream was delicious.Cons - Paid $14 for 3 ice creams (got 1 for free) but the portions were EXTREMELY small - our small size cups were only filled halfway and they were $6.29 each - I'd guess we got roughly 1/3 cup of ice cream each; staff wasn't that friendly and were slow; location was dirty.We finished our ice cream and were still hungry so went to Brusters to get their special for National Ice Cream Day. We got 6x the amount of ice cream (estimating 2 cups each) for $5 (with a coupon) and my 2 year old got a free baby cone.I wish I took photos but I didn't.
Absolutely the best ice cream in town! They have amazing, polite and knowledgeable staff working for them. The place is always clean and the environment is inviting!!
The staff was friendly and did a great job filling or creating our orders
Restaurantji Recommends
Excellent spot for nitrogen ice cream! These guys have their process down. Try the nitrogen balls makes you look like a puffing dragon.well-will visit again!
We had wonderful creamy, smooth ice cream with excellent service. What a great way to end our summer vacation.
Definitely an underrated spot.Watching the ice cream barista prepare your order to order with liquid nitrogen is a unique treat. Flavor choices are awesome! Employees were super friendly and helpful! I will definitely be back!
What a cool place, pun intended. The ice cream was very good. My son was in awe of the Nitrogen tank and the whole process. We are definitely going back!
Staff was incredibly friendly and helpful since it was my first visit there. I got a small ube with gummy bears and strawberry mix-ins. The ice cream was delicious, but I felt the portion was really small even though I ordered a small. It came out to 2 small scoops with I kid you not 4 mini gummy bears and 2 strawberries. It was a fun experience and glad I tried it, but I will not return.