This Tropical Smoothie was once my favorite location, but their poor customer service, lack of civility and respect for people of my abstract status changed all that. I recently came in for a smoothie and stood at the counter to place my order and the employees just looked at me, continued what they were doing and didn’t acknowledge me at all. I was taken aback by their aloofness and just proceeded to exit the door. On my way out, another customer came in with an abstract status unlike my own and they were greeted with gleeful enthusiasm. Perturbed by what happened, I called the manager and she was very feckless and dismissive. She had zero concern about my experience, but defended the indefensible acts of her employees. She claimed she’d have to watch the store’s video to see what actually happened. I’m just here to forewarn any potential melanated customers to not be surprised if you don’t receive acceptable customer service at this Tropical Smoothie location.
Atmosphere: 1
Food: 1
Service: 1
leon byers
I watched as the girl making my smoothie called for the guy making my food to come out and kill a fly. He swatted at the fly, He then went and pulled my food out, touched it with the same gloves he swatted at the fly with. He did not even bother to change his gloves or wash his hands. Needless to say I left very upset, and threw my food away. I did not say anything at the time because I was very upset and had to be at work. This happened 9/2/23. Order number was #85.
Louis Hensler
Smoothies and light fare in an upscale strip mall.Parking: Large, free parking lot.Kid-friendliness: Good place for kids.
Atmosphere: 4
Food: 4
Service: 4
Detective Djwizard
I got a kids cheese quesadilla and it was delivered folded together in a ball shape and cut into 3 slices instead or four. I didn't want to assume someone messed with my order so instead i just thought it was a new way of rolling it and new portions and ate it. This place gave me 3 slices again on my next delivery so I thought it must be normal but then I went to 2 different tropical smoothies and they gave me four slices and folded it flat the way I've always gotten it before the balled up method. now I don't know if the balled up quesadilla was evidence of someone taking the 4th slice and just rolling the rest to make it harder to count.
Darryl
The food and Smoothies are excellent. Again, it's a little pricey and if you order delivery, expect to pay a good portion more. Door dash has the delivery contract. With that said, its still worth it if you're not on a budget or you eat there once a week or so.Parking: During lunch hour the area is busy. The parking is shared by multiple businesses.
Atmosphere: 4
Food: 5
Service: 4
Andrew Paloma
Tasty smoothies and food. Service is a bit slow and inefficient. Need additional staff to handle volume of walk-in and online orders.
Atmosphere: 3
Food: 4
Service: 2
Ariana Scarpulla
My boyfriend and I went to get a smoothie around 7:50pm and when we got there both doors where locked and the two young girls working just looked at us and ran to the back and started laughing. I’m very disappointed in how they handled that especially since they didn’t close till 9pm. Then as we were walking back to the car they both just shrugged their shoulders and continued to laugh. As someone who works in food service that’s not right at all.
Jeffery B.
I came to get dinner and I tried the Baja Chicken wrap and it was the best wrap I've ever had in my life... it was delicious. The service is great here and Matthew made my food so quickly and it was perfect... I can't wait to eat the same thing again soon...
Linda Rogers
Awesome place for a refreshing drink and meal. Custom Smoothies and kids meals are available too. Love this place, and great friendly service! There’s lenty of space indoors for a break from the heat.
Eli
The Ladies here are amazing. Hannah, Gabbi and Amanda great job!!!! Your customer service is top notch and you ladies deserve all the success that’s coming your way. Keep smiling. You’re Awesome.
I frequent this location A LOT. Usually, my experience is great. The other day, was anything but. From management no less. I'd rather go elsewhere to spend close to twenty bucks on lunch for a drink and wrap.
Barbara Bumbard
Best Tropical Smoothie location in VB. Fabulous team lead by their fearless leader Mary.
L R
Courthouse Tro Smo is one of my favorite places, especially in the morning. Ordered triple berry oat and chia banana with peanut butter. Exceptional people work here. Have been here many times. Always a special treat.
Kaja P.
Smoothies are ok but wouldn't recommend the food. Overpriced and not great quality for what you get. I've ordered a wrap and it completely fell apart when I tried to eat it AND they also managed to mess up my other order - wanted a chicken salad and they forgot one crucial ingredient - chicken. Step up your game or get rid of food options.
Lauren Harrell Boucher
one of the best tropical smoothies in the city! the staff is beyond friendly and the best part is that through covid they did not close down their dining room or there restrooms unlike the one on the boulevard.
This Tropical Smoothie was once my favorite location, but their poor customer service, lack of civility and respect for people of my abstract status changed all that. I recently came in for a smoothie and stood at the counter to place my order and the employees just looked at me, continued what they were doing and didn’t acknowledge me at all. I was taken aback by their aloofness and just proceeded to exit the door. On my way out, another customer came in with an abstract status unlike my own and they were greeted with gleeful enthusiasm. Perturbed by what happened, I called the manager and she was very feckless and dismissive. She had zero concern about my experience, but defended the indefensible acts of her employees. She claimed she’d have to watch the store’s video to see what actually happened. I’m just here to forewarn any potential melanated customers to not be surprised if you don’t receive acceptable customer service at this Tropical Smoothie location.
Atmosphere: 1
Food: 1
Service: 1
I watched as the girl making my smoothie called for the guy making my food to come out and kill a fly. He swatted at the fly, He then went and pulled my food out, touched it with the same gloves he swatted at the fly with. He did not even bother to change his gloves or wash his hands. Needless to say I left very upset, and threw my food away. I did not say anything at the time because I was very upset and had to be at work. This happened 9/2/23. Order number was #85.
Smoothies and light fare in an upscale strip mall.Parking: Large, free parking lot.Kid-friendliness: Good place for kids.
Atmosphere: 4
Food: 4
Service: 4
I got a kids cheese quesadilla and it was delivered folded together in a ball shape and cut into 3 slices instead or four. I didn't want to assume someone messed with my order so instead i just thought it was a new way of rolling it and new portions and ate it. This place gave me 3 slices again on my next delivery so I thought it must be normal but then I went to 2 different tropical smoothies and they gave me four slices and folded it flat the way I've always gotten it before the balled up method. now I don't know if the balled up quesadilla was evidence of someone taking the 4th slice and just rolling the rest to make it harder to count.
The food and Smoothies are excellent. Again, it's a little pricey and if you order delivery, expect to pay a good portion more. Door dash has the delivery contract. With that said, its still worth it if you're not on a budget or you eat there once a week or so.Parking: During lunch hour the area is busy. The parking is shared by multiple businesses.
Atmosphere: 4
Food: 5
Service: 4
Tasty smoothies and food. Service is a bit slow and inefficient. Need additional staff to handle volume of walk-in and online orders.
Atmosphere: 3
Food: 4
Service: 2
My boyfriend and I went to get a smoothie around 7:50pm and when we got there both doors where locked and the two young girls working just looked at us and ran to the back and started laughing. I’m very disappointed in how they handled that especially since they didn’t close till 9pm. Then as we were walking back to the car they both just shrugged their shoulders and continued to laugh. As someone who works in food service that’s not right at all.
I came to get dinner and I tried the Baja Chicken wrap and it was the best wrap I've ever had in my life... it was delicious. The service is great here and Matthew made my food so quickly and it was perfect... I can't wait to eat the same thing again soon...
Awesome place for a refreshing drink and meal. Custom Smoothies and kids meals are available too. Love this place, and great friendly service! There’s lenty of space indoors for a break from the heat.
The Ladies here are amazing. Hannah, Gabbi and Amanda great job!!!! Your customer service is top notch and you ladies deserve all the success that’s coming your way. Keep smiling. You’re Awesome.
Restaurantji Recommends
I frequent this location A LOT. Usually, my experience is great. The other day, was anything but. From management no less. I'd rather go elsewhere to spend close to twenty bucks on lunch for a drink and wrap.
Best Tropical Smoothie location in VB. Fabulous team lead by their fearless leader Mary.
Courthouse Tro Smo is one of my favorite places, especially in the morning. Ordered triple berry oat and chia banana with peanut butter. Exceptional people work here. Have been here many times. Always a special treat.
Smoothies are ok but wouldn't recommend the food. Overpriced and not great quality for what you get. I've ordered a wrap and it completely fell apart when I tried to eat it AND they also managed to mess up my other order - wanted a chicken salad and they forgot one crucial ingredient - chicken. Step up your game or get rid of food options.
one of the best tropical smoothies in the city! the staff is beyond friendly and the best part is that through covid they did not close down their dining room or there restrooms unlike the one on the boulevard.