Tropical Smoothie Cafe

Today was the first time I have ever ordered from this location and it certainly the last. My food was hard as a rock and barely had and food inside of the tortilla even though I paid for extra bacon. I called the store to inform them I was met with defensive and rude behavior. Not once was an apology extended or resolution offered. Just a girl named Salem finally saying what do you want the owners number which she provided it then I hung up. It’s crazy how we buy the food that creates their paycheck but they treat us with disrespect

Food: 1

Service: 1

Very friendly staff, clean restaurant & kitchen, and excellent food quality. Thank you! 🙏🏻

Atmosphere: 5

Food: 5

Service: 5

Wouldn’t recommend this location.
Sunday 5/25/25 @5:35 pm I Ordered a combo deal with a flat bread and a Ohana Breeze. $14.47.
Upon getting in my car and taking a sip i realized the smoothie was not make right as i have ordered the smoothie TWICE prior to this day. I immediately went back inside to ask the employees if i could have the smoothie remade or get something different because it was disgusting and tasted chalky. The employee called the owner who said they couldn’t remake. Causing me to spend another 9.50 cents on a new smoothie. Not sure why the employees couldn’t have just remade it. Mistakes happen. They should have enough ingredients for mistakes but i guess not.
Monday 5/26/25 I call the store expressing my concerns i left my name and number and was told someone would give me a call.
6/2/25. Still no call so i call the store and expressed that i was waiting on an update after i left my phone number last week. The lady tells me she will have the owner call me because it was the owners policy. Ok cool
6/2/25 owner calls me giving me a rundown of ripeness of mangos and telling me that the smoothie is naturally sweeted so people don’t usually like it. as if i care. I expressed to her that if the smoothie was not made correctly, or if the fruit was not ready to sell, i should not have been sold the smoothie. Owner was very passive and over talked me when i was giving concerns about a smoothie that I paid for. The most she could offer me was 50% off a smoothie if i came in that day. I wouldn’t recommend this location. Seems like they’re penny pinching and selling smoothies knowing that the fruits are not ready. Additionally, i have already brought two smoothies! 50% off?? So she wanted me to spend more money at this poorly ran establishment. Stop making customers pay for your failing business. Thank you that is all.

Chappell Roan playing over the speakers. Overcast skies out front. Bells ringing from delivery dashers with their polite greetings and thank you’s.

I especially dig the moodlighting that seems to enhance the artwork along the walls. The lone employee appears to be tireless, hustling and bustling with their morning orders and errands to be done.

This Tropical Smoothie is definitely worth a drop by or two.

Great place! As a designer I'm digging the beautiful aquamarine color.
Everything is so fresh and tasty.
Christy who took my order was so helpful. I wanted the chipolte chicken wrap but am gluten intolerant so she suggested i get the ceasar salad and change the dressing. Its amazing! love the little cheesy bits that look like croutons.
Salem is a hard worker. Give em both raises.
My experience here was very positive. Im trying to eat healthier and I always ask no added sweetness add protein etc. This has been my best Tropical smoothie experience ever!

The person who helped me, when I frequented this branch twice recently, was very courteous and explained how to register for the rewards program. The employee who helped me on another occasion, also recently, was terrific.

Both Wraps were extremely bitter and sour, I’m sure most of the Ingredients were spoiled.

Atmosphere: 4

Food: 1

Service: 4

It's Tropical Smoothie, you can't go wrong. If you have not tried it you are missing out. Healthy and quick. A little pricey but worth every penny. I wish they would bring back raspberries though.

Food: 5

Service: 5

Recommended dishes: Lean Machine, Sunrise Sunset

Horrible staff no customer service skills and watered down gross smoothies more like a milk shake

Wow what a great location! Was immediately greeted with a smile and a “hello”. The staff was friendly and I could tell they cared about my food/smoothie. It seems like not many people take the time to make your food the way it should be. This place cares. My food was awesome and my smoothie was perfect consistency and flavor. Seriously. This place should have 5 stars.

Atmosphere: 5

Food: 5

Service: 5

After filling out a survey I received a coupon containing a $1.99 smoothie with a purchase of a wrap. I went to this location with the coupon only to be told “it’s not working, sorry” by management - who then proceeded to take someone else’s order instead of continuing to assist in the situation. The entire experience was confusing as I have filled out surveys and have used them before at this exact location. Along with the fact that I received the same code on receipt after making a full price purchase the same day. Not sure how both employee/management were clueless on what appears to be a global promotion that has been used at their location before.

Atmosphere: 2

Food: 3

Service: 1

Best Smoothies!! Shout out to the morning crew!! Never have any problems with any of my smoothies. They always taste good!! And they beyond to provide great customer service. The owner is also ensure that you are well taken cared of. Long term customer here…..

Love Tropical Smoothie, great food and terrific smoothies. And this is the best TS in Hampton Roads, always perfect!

this is seriously the best tropical smoothie I’ve been to. it’s SO fast, and the staff is always very friendly. super clean too. I noticed the staff, even if they aren’t busy, is constantly cleaning or working on something. you don’t see that very much nowadays. you can tell the staff has been trained well!

Worked here as a teenager, And have always loved the food it has great atmosphere and friendly customer service every time definitely ah great 10 out 10 5 star yelp review