Was in the area due to dinner plans and since this was convenient we stopped by. As we left the building the walmart greeter asked for our receipt and proceeded to interrogate us on what we were doing in the area since I was wearing a neighboring schools hoodie and why were so far from home. Ummm its all the same its still a Virginia Beach school. I felt it wasn't small talk, maybe she should actually pay attention to the shady people walking around rather than the family that just went in for a few items. I understand people are just doing their job but the way she spoke to us was as if we did something wrong. Definitely not coming back here. Poor customer service.
Ayanna W.
I get the same service every time I come here: subpar. At least the poor service is consistent...The customer service employee who helped us seemed dazed and confused when we approached the counter. The other two ladies were on their phones, watching videos, and speaking with profane language. What can I say? It's Walmart.
John B.
I used to shop here, but now that the superstore at Hilltop is open it makes this one seem old.
Tami C.
***Update: Later in the evening while at home, I realized I didn't recall putting away new lunch meat. I got up and checked my receipt and saw it had been placed in my order and I was charged for it, too. I double checked my vehicle, fridge, and pantry (just in case!) but it was nowhere to be found. I emailed Walmart Grocery right away explaining them of what just happened and they refunded my money back the next day, first thing in the morning. They sent me a nice message apologizing for it as well, which was comforting and assuring that they care. Love it!*** **This review is based solely on PICKUP SERVICE.** I've recently started using local grocers' wonderful and convenient service of online shopping and curbside pickup. It's great when you're busy, on the go, or in my case, just plain lazy =) (hey, just keepin' it real, y'all!) I had originally set my pickup location for the Lynnhaven Pkwy but silly ol me forgot to check out online last night so this morning, I was notified my selected pickup time had expired. (Insert crying face emoji here) I decided to check other locations and voila! Phoenix Drive came thru with my preferred time slot of 1-2 pm. Winning! My items transferred to this location and I made sure to check out ASAP so I wouldn't lose my spot. And being that I basically did same day pickup, I was allowed a small 20 minute window to add items to my cart. Whoo hoo! Winning again!! If you've never used this service, it's pretty simple. First of all, check with your grocers. Some offer free services for the first x amount of visits, or, some, like Walmart, offer it for FREE when you spend $30. When you're on your way to pickup, simply check in on their app, plug in the color of your vehicle, and park in one of the designated orange parking spaces. No need to even call, either. The grocery tracking thingy tracks your route and I'm guessing so does the store because I was just driving up when I saw a gentleman pulling a cart behind him. I thought he was delivering groceries to another car already parked but nope.... he pulled right up to me when I parked and asked if I was Tami. Now, if that ain't quick and efficient, I don't know what is! Harley was great. He was cute, he was nice, he asked where I would like my groceries, and loaded them up fairly swiftly. He even asked if I'd like my eggs up front with me but I declined. He also told me of 2 substitutes they had to do which was not a big deal; they were just cleaning supplies. I would definitely come back and use this location for pickup service again. The ONLY downside I have to mention is the fact that whoever bags my groceries need training. This 1 item per bag thing is not cool!! You can put more than 1 item per bag, I promise. Other wise, I have nothing else that's negative about my experience. Thank you, Harley, for providing exceptional customer service!
Donielle W.
I've only come here for small shopping trips since it's so close to my job. It's a typical Walmart, but I will say the customer service is good. I'm always greeted with a smile upon entering. Also, I like how this location has a private parking lot which cuts down on traffic and congestion tremendously! I'm not a big Walmart supporter based on how they treat their employees with low wages lcausing them to use government assistance, but I have to admit it's so convenient!
Martin E.
If I could give this place a negative star I could. Came here and bought five packets of water. I accidentally missed one packet of water scanning at the self checkout and I admitted to the lady I accidentally missed one. I went again and paid for it and when I was heading out with my family member he had done a separate purchase and he bought mango but his receipt said orange mango and the lady was grilling us hard for it. She was just doing her job I understand but then the manager and this random employee started circling us asking if there was a problem and that made me feel uncomfortable. We felt like criminals for just missing to scan one packet of water. I'm from California and back home I wouldn't have had to deal with this. This was incredibly uncomfortable never will I come to this Walmart again. Horrible experience here.
Kristen M.
I have frequented this place several times as I used to work next door. This is a store that you will go to in a pinch, the employees are typical "Wal Mart" employees, nothing fantastic, they seem to be just getting through the day. I hate that auto section and toy section are almost always in disarray. I will come back again but only because I need something and it's 2am.
Jay N.
Susan was of no help what-do-ever and downright condescending. Seems awfully unfair that one walmart can have something for $7 and another have it for double that price (all on clearance) and they won't match the price. You pay the same cost of goods for that item as all the other stores so why are you being so stingy and pigheaded? Their blatant refusal to cooperate with basic consumer economics and "screw you" kind of attitude is down right insulting. I've worked retail nearly my entire life, don't have to anymore thank God, and I know for a fact that as long as you're making AT LEAST double cost of goods on seasonal merchandise at the end of the season, you do the sale and keep the customer. In the long run, it's Walmart, what do you expect. There's dozens of others and the princess Anne store did us right, that same afternoon on the same product, where this store flat out refused to oblige. Great store management team you have there store manager! What a disgrace
Jasmine T.
So I am updating my review because this Wal-Mart location consistently exceeds my expectations not only as a Wal-Mart but a shopping experience period. I still do the Wal-Mart Grocery Pick Up service which I love and the people that bring out the groceries are always sooooo friendly. Occasionally like today I do have to go inside the store. Now since I work in this area I only visit between 1 and 2pm but it is always a great experience. The store is always clean and cashiers are plentiful. Self checkout is a breeze and if you need assistance there is someone stationed there at all times. Today in particular I visited the store because I wanted to purchase a toy that I saw they had on sale online. I didn't opt to do the Wal-Mart store pick up where you buy online and pick up at customer service because you cant choose a time and I didn't want to come in after work to pick up. I also like to poke my head in their clearance sections so I didn't mind going in. I scored a few pairs of $2 black leggings so that theory worked out :-D Anyway when I find the toy for my son I am surprised to see it costs $20 more than it is online. I pull up my phone and sure enough it is still on sale online. I do my due diligence to make sure it is the same item before I ask for assistance. I happen to see a staff member walking by and I explain to him my situation. He advises that he will talk to a manager to see what I should do. I was then told to take the item to the register and ask for a Manager up there. Once I get to the register and explain the situation the manager uses a scanner to confirm that it is indeed a lower price online. With no hesitation the price was honored and I was on my way. I couldn't have asked for an easier experience.
Kayla C.
I come to this location often as it is close to my work. I've never had and issue here until yesterday when I had a problem at the pharmacy. My doctor put in my prescription on Monday and when I got there after 5:30 they told me they had 1 in stock and that they were still getting it ready for me and that it would be ready in 20 minutes. I told them I didn't want to wait and asked if I could pick up the next day, they said yes. I get there at 9 am the next day and a different lady at the counter told me it was on back order. I asked how could that be possible if they were making it for me last night and if they gave it away to someone else. She in so many words said I don't know I wasn't here last night and that she will call other Walmarts to see if they have it and to wait. I said I wasn't waiting and that they can call me when they figure this out. I get back to my work 10 minutes later and they call. She asked if I was wanting the other medication (she said the medication name) and I said yes, whichever is the most recent one and the other one I haven't taken in forever. She said that one they had and to pick it up. So, I get there after work and it is not the same one I have been taking! I told her (a different lady again) this doesn't look like the one I take and asked if this is my most recent and she said yes. So I took it. And, when I got to the counter I had 2 Litter Coke bottles with me and she wouldn't check them out because there was a big line, even though she just did it for a lady in front of me who had a basket full of groceries!! Now, I am not sure where this confusion started. Maybe I said the wrong prescription name because i'm not sure of the name or maybe they weren't checking and doing it correctly when I asked them over and over again if this was the most recent one that I have been taking for years now and each time they said yes.. Now i have the wrong medication and don't know what to do. I am so unbelievably frustrated, I felt they just tried to rush me out, they didn't care about me or the medication and very poor customer service.
Made a quick stop to pick up a few things for a fishing trip, was disappointed to find that this walmart didn't carry red worms, instead they had either blood worms or night crawlers (....kind of on the pricey side btw). The associate who helped us was nice and knowledgeable. There was one store associate who I felt went above and beyond, she is a greeter at this walmart and her name is Amy. She was awesome and just showed so much positive energy and overall enthusiasm that you would (sad-but-true) normally would not find in a walmart in the hampton roads area. I wish and hope that there are more people like Amy out there.
Was in the area due to dinner plans and since this was convenient we stopped by. As we left the building the walmart greeter asked for our receipt and proceeded to interrogate us on what we were doing in the area since I was wearing a neighboring schools hoodie and why were so far from home. Ummm its all the same its still a Virginia Beach school. I felt it wasn't small talk, maybe she should actually pay attention to the shady people walking around rather than the family that just went in for a few items. I understand people are just doing their job but the way she spoke to us was as if we did something wrong. Definitely not coming back here. Poor customer service.
I get the same service every time I come here: subpar. At least the poor service is consistent...The customer service employee who helped us seemed dazed and confused when we approached the counter. The other two ladies were on their phones, watching videos, and speaking with profane language. What can I say? It's Walmart.
I used to shop here, but now that the superstore at Hilltop is open it makes this one seem old.
***Update: Later in the evening while at home, I realized I didn't recall putting away new lunch meat. I got up and checked my receipt and saw it had been placed in my order and I was charged for it, too. I double checked my vehicle, fridge, and pantry (just in case!) but it was nowhere to be found. I emailed Walmart Grocery right away explaining them of what just happened and they refunded my money back the next day, first thing in the morning. They sent me a nice message apologizing for it as well, which was comforting and assuring that they care. Love it!*** **This review is based solely on PICKUP SERVICE.** I've recently started using local grocers' wonderful and convenient service of online shopping and curbside pickup. It's great when you're busy, on the go, or in my case, just plain lazy =) (hey, just keepin' it real, y'all!) I had originally set my pickup location for the Lynnhaven Pkwy but silly ol me forgot to check out online last night so this morning, I was notified my selected pickup time had expired. (Insert crying face emoji here) I decided to check other locations and voila! Phoenix Drive came thru with my preferred time slot of 1-2 pm. Winning! My items transferred to this location and I made sure to check out ASAP so I wouldn't lose my spot. And being that I basically did same day pickup, I was allowed a small 20 minute window to add items to my cart. Whoo hoo! Winning again!! If you've never used this service, it's pretty simple. First of all, check with your grocers. Some offer free services for the first x amount of visits, or, some, like Walmart, offer it for FREE when you spend $30. When you're on your way to pickup, simply check in on their app, plug in the color of your vehicle, and park in one of the designated orange parking spaces. No need to even call, either. The grocery tracking thingy tracks your route and I'm guessing so does the store because I was just driving up when I saw a gentleman pulling a cart behind him. I thought he was delivering groceries to another car already parked but nope.... he pulled right up to me when I parked and asked if I was Tami. Now, if that ain't quick and efficient, I don't know what is! Harley was great. He was cute, he was nice, he asked where I would like my groceries, and loaded them up fairly swiftly. He even asked if I'd like my eggs up front with me but I declined. He also told me of 2 substitutes they had to do which was not a big deal; they were just cleaning supplies. I would definitely come back and use this location for pickup service again. The ONLY downside I have to mention is the fact that whoever bags my groceries need training. This 1 item per bag thing is not cool!! You can put more than 1 item per bag, I promise. Other wise, I have nothing else that's negative about my experience. Thank you, Harley, for providing exceptional customer service!
I've only come here for small shopping trips since it's so close to my job. It's a typical Walmart, but I will say the customer service is good. I'm always greeted with a smile upon entering. Also, I like how this location has a private parking lot which cuts down on traffic and congestion tremendously! I'm not a big Walmart supporter based on how they treat their employees with low wages lcausing them to use government assistance, but I have to admit it's so convenient!
If I could give this place a negative star I could. Came here and bought five packets of water. I accidentally missed one packet of water scanning at the self checkout and I admitted to the lady I accidentally missed one. I went again and paid for it and when I was heading out with my family member he had done a separate purchase and he bought mango but his receipt said orange mango and the lady was grilling us hard for it. She was just doing her job I understand but then the manager and this random employee started circling us asking if there was a problem and that made me feel uncomfortable. We felt like criminals for just missing to scan one packet of water. I'm from California and back home I wouldn't have had to deal with this. This was incredibly uncomfortable never will I come to this Walmart again. Horrible experience here.
I have frequented this place several times as I used to work next door. This is a store that you will go to in a pinch, the employees are typical "Wal Mart" employees, nothing fantastic, they seem to be just getting through the day. I hate that auto section and toy section are almost always in disarray. I will come back again but only because I need something and it's 2am.
Susan was of no help what-do-ever and downright condescending. Seems awfully unfair that one walmart can have something for $7 and another have it for double that price (all on clearance) and they won't match the price. You pay the same cost of goods for that item as all the other stores so why are you being so stingy and pigheaded? Their blatant refusal to cooperate with basic consumer economics and "screw you" kind of attitude is down right insulting. I've worked retail nearly my entire life, don't have to anymore thank God, and I know for a fact that as long as you're making AT LEAST double cost of goods on seasonal merchandise at the end of the season, you do the sale and keep the customer. In the long run, it's Walmart, what do you expect. There's dozens of others and the princess Anne store did us right, that same afternoon on the same product, where this store flat out refused to oblige. Great store management team you have there store manager! What a disgrace
So I am updating my review because this Wal-Mart location consistently exceeds my expectations not only as a Wal-Mart but a shopping experience period. I still do the Wal-Mart Grocery Pick Up service which I love and the people that bring out the groceries are always sooooo friendly. Occasionally like today I do have to go inside the store. Now since I work in this area I only visit between 1 and 2pm but it is always a great experience. The store is always clean and cashiers are plentiful. Self checkout is a breeze and if you need assistance there is someone stationed there at all times. Today in particular I visited the store because I wanted to purchase a toy that I saw they had on sale online. I didn't opt to do the Wal-Mart store pick up where you buy online and pick up at customer service because you cant choose a time and I didn't want to come in after work to pick up. I also like to poke my head in their clearance sections so I didn't mind going in. I scored a few pairs of $2 black leggings so that theory worked out :-D Anyway when I find the toy for my son I am surprised to see it costs $20 more than it is online. I pull up my phone and sure enough it is still on sale online. I do my due diligence to make sure it is the same item before I ask for assistance. I happen to see a staff member walking by and I explain to him my situation. He advises that he will talk to a manager to see what I should do. I was then told to take the item to the register and ask for a Manager up there. Once I get to the register and explain the situation the manager uses a scanner to confirm that it is indeed a lower price online. With no hesitation the price was honored and I was on my way. I couldn't have asked for an easier experience.
I come to this location often as it is close to my work. I've never had and issue here until yesterday when I had a problem at the pharmacy. My doctor put in my prescription on Monday and when I got there after 5:30 they told me they had 1 in stock and that they were still getting it ready for me and that it would be ready in 20 minutes. I told them I didn't want to wait and asked if I could pick up the next day, they said yes. I get there at 9 am the next day and a different lady at the counter told me it was on back order. I asked how could that be possible if they were making it for me last night and if they gave it away to someone else. She in so many words said I don't know I wasn't here last night and that she will call other Walmarts to see if they have it and to wait. I said I wasn't waiting and that they can call me when they figure this out. I get back to my work 10 minutes later and they call. She asked if I was wanting the other medication (she said the medication name) and I said yes, whichever is the most recent one and the other one I haven't taken in forever. She said that one they had and to pick it up. So, I get there after work and it is not the same one I have been taking! I told her (a different lady again) this doesn't look like the one I take and asked if this is my most recent and she said yes. So I took it. And, when I got to the counter I had 2 Litter Coke bottles with me and she wouldn't check them out because there was a big line, even though she just did it for a lady in front of me who had a basket full of groceries!! Now, I am not sure where this confusion started. Maybe I said the wrong prescription name because i'm not sure of the name or maybe they weren't checking and doing it correctly when I asked them over and over again if this was the most recent one that I have been taking for years now and each time they said yes.. Now i have the wrong medication and don't know what to do. I am so unbelievably frustrated, I felt they just tried to rush me out, they didn't care about me or the medication and very poor customer service.
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Made a quick stop to pick up a few things for a fishing trip, was disappointed to find that this walmart didn't carry red worms, instead they had either blood worms or night crawlers (....kind of on the pricey side btw). The associate who helped us was nice and knowledgeable. There was one store associate who I felt went above and beyond, she is a greeter at this walmart and her name is Amy. She was awesome and just showed so much positive energy and overall enthusiasm that you would (sad-but-true) normally would not find in a walmart in the hampton roads area. I wish and hope that there are more people like Amy out there.