Wingstop on Harper Franklin need to learn how to cook!!!!chicken don’t be cooked all the way Neicy is a bad manager talks to you anykind of ways even the costumers
Shrinivas Poojari
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
Nyzhaia Foster
I’ve patronized this Wingstop location over four times in the last 10 days, but after today’s experience, I will not be returning. I placed an order for delivery directly through the Wingstop website. After waiting over an hour with no updates, I contacted the store to ask if the food could be remade fresh once a driver was assigned, as the order was already delayed.
When the food finally arrived—an hour and a half later—it was completely burnt, dark, and overly hard, clearly not made fresh. I called the store to seek a resolution and was transferred to a manager named Derek, who was not only unhelpful but rude, disrespectful, and dismissive.
My disability advocate even offered to bring the food back to the store so they could see the poor quality firsthand and issue an exchange or refund. Derek refused to do anything and mockingly told me to just “leave a review online or file a complaint on the Wingstop website.”
When I requested contact information for the district manager, he refused to provide it, saying that any review I leave would “get back to him,” and then he hung up the phone on me.
As a loyal customer and someone with a disability, I expected far better treatment. I am deeply disappointed not only by the quality of the food but especially by the complete lack of professionalism and empathy from the manager.
I will be escalating this matter further with Wingstop corporate and urge others to be cautious when ordering from this location.
clayminter
Second very bad experience at this Wingstop. Ordered 50 wings for 7:45. At 8:05 they apologized. At 8:20 they delivered the food. Half had been ready for 25 minutes. No consideration. Just sorry about that. Disappointed.
Mona Morales
Food is always way over seasoned with salt you can't even eat it. cold fries never fresh. bad customer service, workers are rude, always on their phone or too busy messing around. Every time I order online my order is always messed up and they never like to fix it they always say there's no supervisor or manager available. I've been to several different Wingstop and it's all the same. what are they thinking when they hire these kids. Shame on you Wingstop
Kari Hicks
Went to newly opened Tonawanda location for a pick up order we did online. Not only were the fingers cold, they didn’t pack our cheese fries! We didn’t realize it til we got home. I emailed them with no response. Very disappointed!
Kris Walters
I ordered online. App said my food would be ready. I got there, my order was not ready. I looked at the workers, not 1 person in there was wearing gloves.
Sage Rat
I just Uber eats A eight piece boneless swing with fries and a Dr Pepper. My Dr Pepper wasn’t Dr Pepper. I was missing my fries and I didn’t even get a refund. Whoever works at this. Wingstop needs to be fired because this has happened multiple times. I’m always missing something or something isn’t right.
Chrissallys Vargas
Their phone is disconnected so I can’t even tell them that they delivered the wrong order. And it’s cold. Never again.
James Hamilton
We received my son's food and we received his food full of grease. He ate 2 chicken strips and couldn't eat anymore. He was complaining of a headache, then he poured the grease out on the plate. So gross, I have tried to contact everyone and I can't get anyone to respond back. I am done with this nasty place and my son loves this place, I don't why, and he is done.
Very slow!!!! I ordered my food at 4:40 pm I got a pre order to they said the food was ready at 5:05 pm I got there at 5:10 pm it wasn’t ready till 5:35 pm
Scotty Johnson
I went to Wingstop for the first time due to the T-Mobile Tuesday promotion for the 3 piece tenders combo for 1 cent. Everything went very smoothly ordered ahead, food was finished a few minutes after arriving. Food was hot and fresh and delicious. I got the Louisiana rib I really enjoyed it. You get a lot fries too. I don't know her name but shout-out to the girl who was their by herself holding the store down on a day I'm sure will be busy. Will definitely be returning in the future
Cynthia Camacho Soto
pedí alitas plain (sin empanado), no tenían sabor, el cuerito mongo, sin tostar y no estaban completamente cocinadas. San Germán, PR
Wingstop on Harper Franklin need to learn how to cook!!!!chicken don’t be cooked all the way Neicy is a bad manager talks to you anykind of ways even the costumers
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
I’ve patronized this Wingstop location over four times in the last 10 days, but after today’s experience, I will not be returning. I placed an order for delivery directly through the Wingstop website. After waiting over an hour with no updates, I contacted the store to ask if the food could be remade fresh once a driver was assigned, as the order was already delayed.
When the food finally arrived—an hour and a half later—it was completely burnt, dark, and overly hard, clearly not made fresh. I called the store to seek a resolution and was transferred to a manager named Derek, who was not only unhelpful but rude, disrespectful, and dismissive.
My disability advocate even offered to bring the food back to the store so they could see the poor quality firsthand and issue an exchange or refund. Derek refused to do anything and mockingly told me to just “leave a review online or file a complaint on the Wingstop website.”
When I requested contact information for the district manager, he refused to provide it, saying that any review I leave would “get back to him,” and then he hung up the phone on me.
As a loyal customer and someone with a disability, I expected far better treatment. I am deeply disappointed not only by the quality of the food but especially by the complete lack of professionalism and empathy from the manager.
I will be escalating this matter further with Wingstop corporate and urge others to be cautious when ordering from this location.
Second very bad experience at this Wingstop. Ordered 50 wings for 7:45. At 8:05 they apologized. At 8:20 they delivered the food. Half had been ready for 25 minutes. No consideration. Just sorry about that. Disappointed.
Food is always way over seasoned with salt you can't even eat it. cold fries never fresh. bad customer service, workers are rude, always on their phone or too busy messing around. Every time I order online my order is always messed up and they never like to fix it they always say there's no supervisor or manager available. I've been to several different Wingstop and it's all the same. what are they thinking when they hire these kids. Shame on you Wingstop
Went to newly opened Tonawanda location for a pick up order we did online. Not only were the fingers cold, they didn’t pack our cheese fries! We didn’t realize it til we got home. I emailed them with no response. Very disappointed!
I ordered online. App said my food would be ready. I got there, my order was not ready. I looked at the workers, not 1 person in there was wearing gloves.
I just Uber eats A eight piece boneless swing with fries and a Dr Pepper. My Dr Pepper wasn’t Dr Pepper. I was missing my fries and I didn’t even get a refund. Whoever works at this. Wingstop needs to be fired because this has happened multiple times. I’m always missing something or something isn’t right.
Their phone is disconnected so I can’t even tell them that they delivered the wrong order. And it’s cold. Never again.
We received my son's food and we received his food full of grease. He ate 2 chicken strips and couldn't eat anymore. He was complaining of a headache, then he poured the grease out on the plate. So gross, I have tried to contact everyone and I can't get anyone to respond back. I am done with this nasty place and my son loves this place, I don't why, and he is done.
Restaurantji Recommends
Friendly staff, hot fresh food clean restaurant
Very good and affordable!
Very slow!!!! I ordered my food at 4:40 pm I got a pre order to they said the food was ready at 5:05 pm I got there at 5:10 pm it wasn’t ready till 5:35 pm
I went to Wingstop for the first time due to the T-Mobile Tuesday promotion for the 3 piece tenders combo for 1 cent. Everything went very smoothly ordered ahead, food was finished a few minutes after arriving. Food was hot and fresh and delicious. I got the Louisiana rib I really enjoyed it. You get a lot fries too. I don't know her name but shout-out to the girl who was their by herself holding the store down on a day I'm sure will be busy. Will definitely be returning in the future
pedí alitas plain (sin empanado), no tenían sabor, el cuerito mongo, sin tostar y no estaban completamente cocinadas. San Germán, PR
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