Zero's Subs - Birchwood

02/20/25
Been coming here since the 80's. Love the Flavor the oven gives the subs. Must stop.

Atmosphere: 4

Food: 4

Service: 4

You're greedy, unnecessary service fee is 100 percent the reason you didn't get my business today. Imagine losing money because you want an embarrassing extra $2. Whoever told your company that was a good idea wants you to fail.

Service: 1

This was my first tirme buying food at this location. I hadn't been to a Zero's in a good many years because they moved from my neighborhood. I was meeting a friend there to take food to another friend's home nearby. The person i was with placed her order for 2 sub combos and I placed my order right afterwards at 11:29 a.m. on October 18. She got her order quickly. I waited 17 minutes for my simple order of a plain cheese steak with only crushed peppers and light on the oil. Granted other folks started trickling in to place orders. Two days later I sent a message to that establishment and have not yet received a response. I also sent a message to the corporate location in Chesapeake on Tuesday and Thursday and no response. I can say that the sub was tasty and I was looking forward to visiting another location in the future; however this soured me for any future contact with any Zero's Through the years before they relocated from my neighborhood, my husband would always surprise me with a sub from Zero's. I guess customer service for those working minimum wage or less is not a priority.

Atmosphere: 4

Food: 4

Service: 1

Pizza is pretty good. But they never answer their phone when you need to order.

These people play a game with the military discount. You either have a military discount which means Veterans included or you don't have any at all. Giving a discount to service members in uniform isn't honoring ALL service. I just talked to a worker that was proud to say no military discount and tried to speak for the owner. These businesses shouldn't benefit from military business at all.

Stop calling your Philly cheesesteak a Philly cheesesteak because it's not... I got a large Philly cheesesteak yesterday 7/17, and it was horrible, the meat was not chopped right, it was a cheap American white cheese on it, the sandwich was not filled up inside from end to end of the bread, and they toasted the bread too hard. Philly on toasted bread. It's more like a steak and cheese what damn near burnt bread. I'm from Philly and you're insulting my city that I grew up in with your soul called Philly cheesesteak. I suggest that the company go to Philly and get some education on how to make a real Philly cheesesteak.

Atmosphere: 2

Food: 1

Service: 3

I wanted this grinder for a month, but when I got it, it was dry and didn't have the extra onion that I asked for. I was disappointed.

Atmosphere: 4

Food: 3

Service: 5

Ordered a grub steak and cheese with the lettuce on the side, no onion or tomatoes, and my mom had the ham and cheese. This is the worst sandwhich I have ever received from any Zeros location. There is barely any meat on my Grub steak sub. The meat was never even chopped up, it is two thin little patties that just look gross sitting on bread. Not even enough meat to call this a sub. Money wasted.

Food: 1

So glad I went here for dinner tonight. Great service and delicious food, like I remember it being when I lived in the area!!!

Atmosphere: 4

Food: 5

Service: 5

Great chicken Philly.

Atmosphere: 3

Food: 5

Service: 4

Had a club that was excellent!! This location much bigger than my usual Zero's I go to

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Fake Bacon blt and Steak Um Cheese Steak with Burnt Onion Rings and French Fries, Club Sub

I'm from Pa and we don't have any zero's so when I come to visit my daughter in Virginia I always stop at least once maybe twice for a delicious zeros steak and cheese hoagie

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fake Bacon blt and Steak Um Cheese Steak with Burnt Onion Rings and French Fries

Great Subs as always! Try their Grinder!! Have been coming to this location for 20+ years. Thank you.

Atmosphere: 5

Food: 5

Service: 5

Best submarine around. I love those hot and sweet

Atmosphere: 5

Food: 5

Service: 5

Not worth the money !at least wa wa puts meat on thier subs for less...

Atmosphere: 1

Food: 2

Service: 2