I live nearby and been going to this chipotle since they opened. In the last 4-5 years the management has been absolutely horrific. I have dined in, door dashed. I have even called corporate. They short you on the bowls and half the time the food is sub par. (Depending on cook sometimes it’s great) The tables are filthy once they become moderate busy, or they try and clean the table you’re sitting at. As in spray you and your food with side mist of the cleaner. The managers will hover over employees in the prep line and yell at them when you ask for more or try and charge you for extra when you barely have a spoon full. Whoever owns and operates this store needs to clearly understand it’s time to retrain or fire this manger. She will socialize with the employees and start yelling and cackling and carrying on while you’re trying to eat. Can’t even carry on a conversation with person next to you. You can tell which employees she does not prefer as they work with heads down and you can feel their stress. They throw your food in the bag and try to shove you out the way even if no one is behind you. All before payment is complete. There is at best 1-3 people working hard at all times the rest are goofing off joking loudly including management playing on their phones. Meanwhile no straw, napkins, etc. I have tried to speak with manager professionally, but she doesn’t understand and uncomfortably laughs you away. . She only understands giving the least and charging the most all while being un-professional. It’s as if she gets a bonus for being this way. Such a shame as every chipotle in surrounding towns are light years ahead of this one. This chipotle was top notch until this management arrived and now it’s absolute trash.
Atmosphere: 1
Food: 2
Service: 1
emely manrrero
really tasty food if your ever really hungry
Atmosphere: 5
Food: 4
Service: 5
Ambii4u W
Get better staff
Atmosphere: 1
Food: 1
Service: 1
katerine marin
So many employees and only 2 customers but they are too busy taking care of their things than taking care of the 2 customers in line.
Stephen Stewart
This is probably the worst chipotle in nova
Atmosphere: 3
Food: 1
Service: 2
ANGELINA CONTRERAS
Ordered my food ahead and as I was eating it I felt hard raw bits of rice. Very little chicken added to my bowl as well, food was cold, and the lettuce tasted soapy. Been here a few times and never has it been this bad.
Atmosphere: 4
Food: 1
Service: 4
kam1996
I visit the store every week on the same day with same order. On Dec 4th I had a bad experience with the cashier, a female employee was rude and rolled their eyes at me, I can provide details if store contacts me. Employee was female, short , dark hair and tattoos on their arm. I asked for their name and they walked away and appeared to go to the bathroom. I asked another employee to provide me with the name and they said they did not know as they were in training.
Food: 4
Jenny Reyes
Poor service. Let’s start with the employees in the front speaking amongst themselves in Spanish. I asked one of the servers politely, what did she say, when I did not understand her question. She repeated herself but I was then welcomed with a very disrespectful remark in Spanish in which she said “it’s as if what I just said went one ear and out the other” and several staff in the front line started laughing. I paused and looked at them all irate because I understood what they said. FYI, señoras stop being chismosas. Y puedo hablar Español. I then found two hairs in my chipotle bowl. I am very disappointed. I have been coming to this chipotle for years and never experienced what I experienced today. I will never come back. If there is management, please be aware.
Atmosphere: 1
Food: 1
Service: 1
Joshua Neff
Portion size is seriously lacking. I've been to other Chipotles enough to know the right portion size. I'm always disappointed with what they give me when I go to the Warrenton store.
Atmosphere: 2
Food: 2
Service: 2
Avery Hamilton
Been a chipotle lover for a very long time until I tried to enjoy my chipotle Wednesday when a roach crawls out of my rice while trying to eat my bowl. This place is nasty.
It's really fallen from grace, last time I was in there it just felt a bit run down and unkept. Don't know if they had new staff or what or maybe it was after the lunch run but it just seemed rough.
Atmosphere: 2
Food: 4
Service: 4
Nathan Knight
I’ve seen better customer service skills at a prison Employees all act like it’s a problem that you’re in there They’re blaring music you have to shout the name of your order Said my name 4 times, and was still handed the wrong bag.
Atmosphere: 1
Food: 1
Service: 1
J George (Voice)
Food Excellent as usual
Atmosphere: 5
Food: 5
Service: 5
Lisa
If you have an issue you can’t even call to speak to a real person! Very disappointing!
Timothy R Woltz
As normal most chipotles are very quick to get your food sit down and be able to eat. This is one thing I like
I live nearby and been going to this chipotle since they opened. In the last 4-5 years the management has been absolutely horrific. I have dined in, door dashed. I have even called corporate. They short you on the bowls and half the time the food is sub par. (Depending on cook sometimes it’s great) The tables are filthy once they become moderate busy, or they try and clean the table you’re sitting at. As in spray you and your food with side mist of the cleaner. The managers will hover over employees in the prep line and yell at them when you ask for more or try and charge you for extra when you barely have a spoon full. Whoever owns and operates this store needs to clearly understand it’s time to retrain or fire this manger. She will socialize with the employees and start yelling and cackling and carrying on while you’re trying to eat. Can’t even carry on a conversation with person next to you. You can tell which employees she does not prefer as they work with heads down and you can feel their stress. They throw your food in the bag and try to shove you out the way even if no one is behind you. All before payment is complete. There is at best 1-3 people working hard at all times the rest are goofing off joking loudly including management playing on their phones. Meanwhile no straw, napkins, etc. I have tried to speak with manager professionally, but she doesn’t understand and uncomfortably laughs you away. . She only understands giving the least and charging the most all while being un-professional. It’s as if she gets a bonus for being this way. Such a shame as every chipotle in surrounding towns are light years ahead of this one. This chipotle was top notch until this management arrived and now it’s absolute trash.
Atmosphere: 1
Food: 2
Service: 1
really tasty food if your ever really hungry
Atmosphere: 5
Food: 4
Service: 5
Get better staff
Atmosphere: 1
Food: 1
Service: 1
So many employees and only 2 customers but they are too busy taking care of their things than taking care of the 2 customers in line.
This is probably the worst chipotle in nova
Atmosphere: 3
Food: 1
Service: 2
Ordered my food ahead and as I was eating it I felt hard raw bits of rice. Very little chicken added to my bowl as well, food was cold, and the lettuce tasted soapy. Been here a few times and never has it been this bad.
Atmosphere: 4
Food: 1
Service: 4
I visit the store every week on the same day with same order. On Dec 4th I had a bad experience with the cashier, a female employee was rude and rolled their eyes at me, I can provide details if store contacts me. Employee was female, short , dark hair and tattoos on their arm. I asked for their name and they walked away and appeared to go to the bathroom. I asked another employee to provide me with the name and they said they did not know as they were in training.
Food: 4
Poor service. Let’s start with the employees in the front speaking amongst themselves in Spanish. I asked one of the servers politely, what did she say, when I did not understand her question. She repeated herself but I was then welcomed with a very disrespectful remark in Spanish in which she said “it’s as if what I just said went one ear and out the other” and several staff in the front line started laughing. I paused and looked at them all irate because I understood what they said. FYI, señoras stop being chismosas. Y puedo hablar Español.
I then found two hairs in my chipotle bowl. I am very disappointed. I have been coming to this chipotle for years and never experienced what I experienced today. I will never come back. If there is management, please be aware.
Atmosphere: 1
Food: 1
Service: 1
Portion size is seriously lacking. I've been to other Chipotles enough to know the right portion size. I'm always disappointed with what they give me when I go to the Warrenton store.
Atmosphere: 2
Food: 2
Service: 2
Been a chipotle lover for a very long time until I tried to enjoy my chipotle Wednesday when a roach crawls out of my rice while trying to eat my bowl. This place is nasty.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
It's really fallen from grace, last time I was in there it just felt a bit run down and unkept. Don't know if they had new staff or what or maybe it was after the lunch run but it just seemed rough.
Atmosphere: 2
Food: 4
Service: 4
I’ve seen better customer service skills at a prison
Employees all act like it’s a problem that you’re in there
They’re blaring music you have to shout the name of your order
Said my name 4 times, and was still handed the wrong bag.
Atmosphere: 1
Food: 1
Service: 1
Food Excellent as usual
Atmosphere: 5
Food: 5
Service: 5
If you have an issue you can’t even call to speak to a real person! Very disappointing!
As normal most chipotles are very quick to get your food sit down and be able to eat. This is one thing I like
Atmosphere: 4
Food: 4
Service: 5
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