Bruster's Real Ice Cream

The ice cream is good, perfect and creamy the way I like it. It taste like a thicker and icier version of cold stone almost. That’s how I’d put it. But overall it was good.

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Birthday Cake

I love ice cream and this place is great. Still the best.

Atmosphere: 5

Food: 5

Service: 5

I really like it, I think it’s really good 🏆🎼🎼🎼🎼🎼🎼🎼🎼

Atmosphere: 5

Food: 5

Service: 5

I tried to order over phone but there was no answer so I went over and ordered my banana split in the drive thru. The service was outstanding and tasted great. After I returned home, I recieved a phone call saying they had missed my call and if there was something that they could do. I told them that I drove over and picked up what I wanted and it was no big deal about the phone call. I was amazed by the fact they they called me back and how sorry they were for missing my call. The young people at this business have always been very polite and this business has the best customer service I have ever had. Please thank them for their great customer service.

Atmosphere: 5

Food: 5

Service: 5

For sure the best ice cream in the county!!!
Real ice cream creamy style! tasty and flavorful. The staff is friendly and adheres to hygiene standards.

Atmosphere: 5

Food: 5

Service: 5

We were preparing to order ice cream from this location and the female employee at the window was extremely rude and unprofessional. My wife and I each said hello independently, to which we received no response. She then covered her mouth and side-talked about us to another employee while we were standing RIGHT THERE. The female employee was a younger girl with a nose ring and she was talking about us to a male employee with a cross earring in his right ear. I will NEVER return to this location again and would not recommend anyone else does.

HACHI-BIT GIVES IT 4 OUT OF 4 PAWS!! Best doggy sundae ever!
For the humans, this was our first visit, and we will definitely be returning! Staff was super friendly and very patient with our "first time here, can't decide what we want" slowness. The ice cream is delicious, and the portion size is very generous. We highly recommend it!

Atmosphere: 4

Food: 5

Service: 5

The Blueberry Cobbler ice cream was delicious !!

Dietary restrictions: Has dairy-free ice cream options

Atmosphere: 5

Food: 5

Service: 5

Pulled up at 10:50am this morning. Sat in my car and waited for the young girl with pigtails to open up the store. She comes out at 11am , sees me, ignores that and goes about emptying the trash cans. At 11:02 apparently the rainbow shirt employee saunders up and says hello to her coworker. They both look my way and shake their heads. Rainbow shirt goes into the store. I'm waiting for any sign they are now open. None. No smile, no good morning, no we will be open in a second. None of that. I ask the pigtail girl from my car , 15 feet away , are you open? Clearly she didn't hear me. I get out of my car and ask 10 feet from her, are you open? No answer. Her back is to me. I say loudly, hey are you open today? She turns around and says why are you yelling at me! I say I have been standing here asking if you are open and you don't answer? She says , well I don't know! What time is it??? It's past 11am. I say. She says you don't need to yell. I wasn't. She says, you must have been too far away for me to hear! She stomps off. Still no one at the window.
And I'm thinking if I am willing to sit waiting for an $8.50 ice cream cone , which is expensive, I should get the same welcome I got at Taco Bell minutes before. It went like this.
Good morning, how can I help you? I need to read your menu. That's great, tell me when you are ready. I ordered seconds later. Thank you for your order , your total is $11, please come around. I get my order promptly and she says , thank you for coming today and have a great day.
Simple customer service.
But apparently at Brewsters it's my fault they didn't know the time, it's my fault I wanted an ice cream cone at 11am and it's just unreasonable of me to expect them to ask me how can I help you?
Bottom line, I drove off without a cone. Who needs attitude with an $8.50 cone?

Atmosphere: 1

Food: 1

Service: 1

Great ice cream. Staff is friendly and attentive.

Atmosphere: 5

Food: 5

Service: 5

Great ice cream shop! Will definitely go back when I’m in Williamsburg again.

Atmosphere: 5

Food: 5

Service: 5

Just wow. The key lime pie was perfect, but you can go wrong with the lemon blueberry pound cake.

Atmosphere: 5

Food: 5

Service: 5

Very good customer service and great ice cream. We got Oreo and Strawberry and would highly recommend them. On the Strawberry ice cream, we forgot to mention rainbow sprinkles so we asked when they gave us our ice cream. They said yes and provided us the ice cream with sprinkles. Would highly recommend Bruster’s Real Ice Cream.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Oreo, Chocolate Chip, Death by Chocolate, Oreo S'Mores Ice Cream, Gelato

Great icecream .. I had 4 people, we all had a different flavor and all loved it . The waffle cone was delicious.

Atmosphere: 5

Food: 5

Service: 5

The best ice cream!Small waffle cone is actually not that small. Kinda large. ?PB with butterfinger and death by chocolate was so good! Great price.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Waffle