Cold Stone Creamery

4615 Monticello Ave A, Williamsburg
(757) 808-6521

Recent Reviews

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Troy

I have never had an ice cream order take so long and come out so wrong. I ordered the peanut butter cup perfection. Whatever they gave me wasn't even close to that. I will never go to this location again.

Marlon Johnson

Never fails. Met all expectations

M L

Rudest staff I’ve encountered in years.

I questioned my order and the staff was Incredibly rude.

As someone who works in the service industry the service was appalling.

That being said the actual ice cream was ok and the facility was clean.

Alina

Kind and friendly worker paid for my delicious coffee icecream

MC Sanders

Ordered butter pecan ice cream. Paid $7 for a generous scoop of tan ice cream no pecans. Paid $7 for scoop of vanilla oreo, just vanilla, no oreos. No need to pay for this. Go to a supermarket and get a $7 mhalf gallon of anything and it will measure up.

Atmosphere: 3

Food: 1

Service: 5

612catherinee

This ice cream is overpriced. I ordered butter pecan and there were no nuts. The ice cream was tan, the taste was bland. No way to tell it was actually butter pecan. Don't waste your money, buy a Drumstick at the supermarket.

Jada Smith

Informed them of a peanut allergy for my daughter and was told everything was contaminated with peanuts. How on earth is that even safe?

W G

$16 for 2 scoops of franchise icecream? Just go ahead and shut it down. I'll start going across the street to Publix and get 2 gallons for the same price. Turn this place into a coffee or bagel shop.

Theresa Nunez - Norman

Cold Stone left a mixed impression during our visit. The service was passable, although it seemed that the staff was preoccupied in the back of the store while we were there, leaving the tables sticky. In the absence of assistance, we took it upon ourselves to clean them.However, when it came to the ice cream itself, Cold Stone shined. The ice cream was truly exceptional, made to perfection and bursting with flavor. Despite the initial hiccups, the quality of the ice cream made up for it, leaving us with a sweet and satisfying experience.

Theresa Norman

Cold Stone left a mixed impression during our visit. The service was passable, although it seemed that the staff was preoccupied in the back of the store while we were there, leaving the tables sticky. In the absence of assistance, we took it upon ourselves to clean them.However, when it came to the ice cream itself, Cold Stone shined. The ice cream was truly exceptional, made to perfection and bursting with flavor. Despite the initial hiccups, the quality of the ice cream made up for it, leaving us with a sweet and satisfying experience.

Chelsi Jeter

Great ice cream! Great customer service!

Tami Brooke

Happy kids!

Christina Tonnochy

hi! Please update Store hours on Google, thank you!

O “Love to travel” H

Cold Stone Creamery never disappoints you, no matter what state you’re in. Great selection, ice cream always tastes real, not like other places (mix of sugar and milk).

Jaimie C

Refuses to accept a gift card that has Cold Stone Creamery on it. It has other locations on it. We were told their machine doesn't accept the gift card even though they are listed on the card... user beware.. she was nice enough but that is ridiculous

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