Extraordinary Cupcakes

Was in the area today and tried the cupcakes. Dry and no flavor.

Atmosphere: 3

Food: 1

Service: 3

The cupcakes taste great but the frosting was definitely melted. My guess would he this is less because cupcakes being frosted while still warm and more so because the kiosk inside Illy is positioned right next to the door. All that hot summer air being let in does not fare well with frosting

I love these cupcakes! It is a stop I make every time I am in town.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Remarkable Red Velvet

Change of location was a terrible mistake.I am a Williamsburg resident and visited frequently in former location. Everything that was good about it is now terrible. Only online ordering and it is awful. Parking is a nightmare especially during tourist season.Carrot cupcakes were dry dry dry. Sitting in a corner to be picked ked up doesn't provide freshness. The staff are rude, it is loud and crowded.Big mistake. Small Cakes is round the corner, you can talk to someone and the cupcakes are fresh and you see caring person

Parking: Just awful then a long walk. people like me getting older it is impossible

Atmosphere: 1

Food: 1

Service: 1

Was extremely dissapointed with a cake order my parents got for my graduation. Not only was the lettering atrocious (see photos) the cake was so dense and dry that 2/3 of it were thrown out. Since my parents are from out of town, I tried to reach out to see if any refund can be given, as it saddened me that they spent so much money to come all the way to Virginia to celebrate me and had to pay EIGHTY DOLLARS for this... I called 3 times and left a message and never heard back. These people do not answer the phone, they do not care about customer service, and they do not care about customer satisfaction.

We also ordered cupcakes for my party, which were great, so for all those ordering in the future— maybe just stick to those.

Atmosphere: 1

Food: 1

Service: 1

Let me start by saying, I am in Louisiana and I ordered this cake for my daughters Law school graduation! Pretty important! There was no option to order over the phone. It was all online. I thought for sure that they would call me for specifics on my cake. They only let you choose color of icing and cake flavor. When arriving in Williamsburg, I went to the address online and it's just a coffee shop where you pick up the cake. They are made out of the owners house. The communication was awful. I was so disappointed when I picked up the cake. My 4yr old grandson could of written my daughters name better. I would be embarrassed to give this to a customer. Not all was lost. I scraped off the name and added flowers (which I made sure were safe to put on food) I will never order a custom cake online again.

Food: 3

Service: 2

Best cupcakes in Williamsburg! They are delicious! They also do great custom birthday cakes!

I ordered a dozen cupcakes for a Christmas party. It was my first time ordering from Extraordinary Cupcakes but the reviews were so good!What a mistake! Ordering them was easy but picking them up was not—staff at Illy were not knowledgable. But whatever—I got the cupcakes and was on my way. But the quality of the cupcakes—-the cupcakes were dry! I was so disappointed not to mentioned kinda peeved b/c they were not cheap :(

Food: 1

Service: 2

We were so sad to find out that after the pandemic, our favorite cupcake storefront had closed. I’m happy they teamed up with illy Caffe! The thought of not being able to get one of their cupcakes again was depressing!I love their seasonal recipes and their every day ones as well. Their cake is moist and the frostings and fillings aren’t overly sweet- they are perfect! They also are a great gift for birthdays and special occasions!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chocolate Cake, Birthday Cake, Carrot Cake, Uncommon Carrot, Cream Filling, Sugar Cookie Crust, Wedding Cake, Strawberry Shortcake, S'Mores Cupcake and Pumpkin Pie

Liked last location better on Richmond road. DoG street not very accessible on weekends. Workers at Illy didn't seem to know what was going on with cupcakes. Have to place an order online and no one answering phone after multiple calls. Cupcakes just appeared by door on shelf but no confirmation that they were ready. Not sure what's going on, just need some communication. Still 5 stars though because we love these cupcakes!!

Dietary restrictions: Gluten free cupcakes are the best!! We get them for every special occasion

Atmosphere: 1

Food: 5

Service: 1

Recommended dishes: Uncommon Carrot

Best espresso and london fog in town. Great location for outdoor seating and shopping or walking. Also has unique pastry options.

These cupcakes live up to their name and then some! Moist, just the right balance of sweet, beautiful presentation Truly an experience worth having ❤️

Extrodinary Cupcakes is the only place I'll go for catering, party, and spontaneous cupcake needs. Extrodinary products, extrodinary service from extrodinary people. Would recommend to anyone and everyone.

I have loved this place from day 1. The prices have gone up over the years, but the quality is exactly the same. I am however sad now of the new location inside of Merchant Square. I had too order online, find a spot to park, and walk through the Square to get my cupcakes. This is terribly inconvenient. This is my second complaint in all the years I have supported this business. I will continue too support though, because these cupcakes are just like the name!? lol

These cupcakes cure cancer. Unreal. So good!