Five Guys

I have dined at approximately fifteen five guys in my life from NC, DC, FL, and in my home area in the tri cities of Virginia. I walked in and immediately noticed a gentleman staring at my daughters making them uncomfortable. We ordered and the cashier, Gary L did a fabulous job. He was friendly and aced the order. However, the manager/cook had 8-10 burgers off to the side on the grill because there was a steady flow of customers and I guess she wanted to not get behind? We got our cups and there was no ice! Both machines broke and no ice. Drinks were relatively cold so I did not complain much. Just got a “both machines aren’t working?” Like she did not know. I saw two to three tables in after and no mention of the ice being down, why? We got the food and there were no cups in the bags with fries. This is what they are known for right?? Huge portions of fries! Welp, not this location. Burgers did not have all the fixings on them that Gary repeated back correctly and was on the receipt. I spent $103.50 with my family for a $20 experience. Sad day and I won’t hold other locations accountable, but this manager was awful! Owning a restaurant, there is one thing you do, hold yourself to a higher standard and get things fixed! If you can’t, you find a way to make it work or at least notify customers of issues. This location needs to hit a reset button.

Atmosphere: 1

Food: 1

Service: 1

Not worth $15 for a double cheeseburger. Overcooked and old patties, 14 min wait for just the burger when nobody else was in line and two customers ahead waiting for food. Hype is the only thing keeping this chain afloat. Asked for ketchup and looks like they thought I meant a spritz of ketchup!?

Atmosphere: 5

Food: 2

Service: 3

Employees very friendly. Burger and fries were great. Peanut butter and banana milkshake excellent!

Atmosphere: 4

Food: 5

Service: 5

Good location. Clean, and food was tasty

Recommended dishes: Hamburger

You know, this is really great fast food. Never a complaint. Clean, great food!

Atmosphere: 5

Food: 5

Service: 5

Delicious

Atmosphere: 5

Food: 5

Service: 5

The french fries are super tasty and the burgers are delicious.

Atmosphere: 4

Food: 5

Service: 5

First time there! Great time with my grandson!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bacon Cheeseburger

Food was delicious as usual for me with Five Guys visits.

Atmosphere: 4

Food: 5

Service: 4

I guess with all the specialty burger places nearby, Five Guys have just given up !!

Atmosphere: 3

Food: 2

Service: 5

Took 20 minutes to take my order and I was first in line, one guy on counter taking phone order. Three employees were behind the second counter and a line was forming. When I got to counter everything I was asking for he something different. I repated most of my order 3 to 5 times and it was still wrong on the printed receipt which I said something to correct. Tables were dirty when we went to sit down. I may not be back.

Atmosphere: 3

Food: 4

Service: 2

Always a good meal here!

Atmosphere: 5

Food: 5

Service: 4

I have celiac and love to go here for a yummy and cheap gf bite. Very fast service and delicious food!

They do not post their dinner prices so we were shocked when they charged $26 for a burger and fries. We will never go there again

Pricey, but great fresh food and clean.