We visited on Sunday, August 31. Our waiter, Sacario, was the only person on the floor taking orders and accommodating all the parties. One group even walked out about 10 minutes after arriving because they didn’t get service — which wasn’t his fault. There were other employees around, but they were more focused on taking cigarette breaks than helping. No shade!
This review is solely for Sacario because, despite the chaos, he never complained or showed frustration. He just kept working and made sure everyone was taken care of. His professionalism and work ethic really stood out — and he definitely earned the generous tip we left him!
Atmosphere: 3
Food: 3
Service: 3
A chill individual
I was in this place for over 45 minutes waiting on a pickup order. Unacceptable. Do better.
Nala Richards
I absolutely loved the food, the service and overall our Server Ms.Mary. She’s amazing, she made sure we was okay, our food was great. She’s such a lovely, amazing, kind hearted & warm welcoming coming in. We laughed all while she was taking our order. Such an amazing personality. I highly recommend getting served by Ms.Mary.
Atmosphere: 5
Food: 5
Service: 5
Marie Rogers
We Dinned in. Food was good waitress was good. Had one slight issue. When the waitress went to pick up the order for our table another employee had taken the breakfast sausage. So had to wait longer for my sausage since cook had to cook more.
valerie fuentes
I’ve worked in IHOP before, so I know how the vibe & flow should feel - & sadly, it wasn’t given here •Mannerisms: From the start, I was mid-translation for my mom & Ms. Tee kept talking over me. I had to stop her and say “pause” because hello, I’m right in front of you speaking. That’s basic courtesy. •Service Flow: Yes, she was physically around, but she never checked on us proactively. No refills, no extra napkins unless they came rolled in silverware. That’s not the attentive, welcoming energy guests deserve if we’re being transparent here.. •Food: Our meals came out late & cold. Not all plates were brought at the same time even though we ordered together. I get that servers can’t control the kitchen, but a good server advocates for the guest - if the cooks send something unacceptable, it shouldn’t just be passed off to us •The Worst Part: The pressure to leave - mind you, the place was slow & quiet! - She spun back to our table every 3 minutes staring at our bill. Dining should not feel like you’re being pushed out the door - it’s rude, uncomfortable, & unprofessional. On top of that, she even started brooming directly next to us while we were still eating at one point. She tossed items onto the table instead of placing them, shoved things directly into our faces instead of setting them down, and overall gave off rushed, careless energy. With that much experience, that’s disappointing. This is customer service, not child’s play. I still tipped because the job technically got “done,” but truthfully - it was the bare minimum. If I could, I’d leave nothing for how disrespected & rushed we felt. This all happened during the morning shift, which makes it even worse - breakfast should feel welcoming, not stressful ): God bless
Atmosphere: 3
Food: 1
Service: 1
Christy Boisvert
Food was hot and delicious, The service was fantastic,( thats coming from a former Restaurant manager ) she was fast friendly and efficient. She did not hoover but was there on time every time. Really impressed with the improvements to the quality of chicken and peppers in the Fajita omelet. The pumpkin pancakes taste like fall especially with the butter peacan syrup. The new thick smokey salsa is delicious, Not like the old stuff. It was thin and not nearly as good as the one you are currently using. The portion cups were twice as big as I expected. All I could see was food cost. Lol. But super impressed for the value and experience. Willamsburg is the closest one and its almost an hour away. Welll worth the two hour drive round trip. We will be back. Still thinking about it a week later.
Atmosphere: 5
Food: 5
Service: 5
Monica Bechtel
It was pretty standard food for ihop. All of our scrambled eggs were really over done though, nearly burnt. Our waitress was really nice. However it took a really long time for our food to come out. It was also kind of dirty.
Atmosphere: 3
Food: 3
Service: 4
Jeffery Swartz
The people there are so pleasant to deal with. They do a great job making you feel comfortable.
Atmosphere: 5
Food: 5
Service: 5
Thomas Wilson
When we arrived it was humid in the restaurant. The floors was slick. The waiter wasn't very friendly our food didn't come with everything. We tried to talk to waiter she just walked away before we could say anything. The bathrooms were a mess no paper towels and the hand dryer wasn't working.
Atmosphere: 1
Food: 1
Service: 1
Nancy Ortiz
The restaurant was nice and clean, the service was great!
I had a taste for pancakes with strawberry syrup! Delicious
Atmosphere: 5
Food: 3
Service: 4
caprice Mbee
Good food, nice service, and not busy
Mark Mcqueen
Been there for literally an hour did NOT receive our food because the kitchen claims to have lost our ticket. Manager could have came to us and make it right. But nothing. Never again
Atmosphere: 1
Food: 1
Service: 1
Robert McMurray
Absolutely the worst experience I've had at any IHOP. Waited 30+ mins to be checked in. Waited 20 mins at the table to take our order. 20 mins to receive our order, not to mention they screwed that up. On top of that, not once did we get a refill on any of our drinks. All this for an amazing $70.
Stay away from this restaurant
Atmosphere: 2
Food: 1
Service: 1
Zee Zee
i don’t usually write bad reviews but what happened was ridiculous. I came there a couple weeks ago our food was amazing & the service was excellent. halfway into our meal one of my guest dropped a spoon on the floor. when i go to pick it up i notice THICK DOG HAIR under table. at that point i was disgusted this is a restaurant and that was very nasty. i understand when individuals bring service dogs but the proper protocols should be in place to ensure the cleanliness of the restaurant.also, where my family and i were sitting it was very hot. no type of ventilation in that corner but .im kind of thankful that the air wasn’t blowing because we would have had dog hair all in our mouths. i would love to see in the future that my concerns will be taken care of accordingly. thank you have a nice day
We visited on Sunday, August 31. Our waiter, Sacario, was the only person on the floor taking orders and accommodating all the parties. One group even walked out about 10 minutes after arriving because they didn’t get service — which wasn’t his fault. There were other employees around, but they were more focused on taking cigarette breaks than helping. No shade!
This review is solely for Sacario because, despite the chaos, he never complained or showed frustration. He just kept working and made sure everyone was taken care of. His professionalism and work ethic really stood out — and he definitely earned the generous tip we left him!
Atmosphere: 3
Food: 3
Service: 3
I was in this place for over 45 minutes waiting on a pickup order. Unacceptable. Do better.
I absolutely loved the food, the service and overall our Server Ms.Mary. She’s amazing, she made sure we was okay, our food was great. She’s such a lovely, amazing, kind hearted & warm welcoming coming in. We laughed all while she was taking our order. Such an amazing personality. I highly recommend getting served by Ms.Mary.
Atmosphere: 5
Food: 5
Service: 5
We Dinned in. Food was good waitress was good. Had one slight issue. When the waitress went to pick up the order for our table another employee had taken the breakfast sausage. So had to wait longer for my sausage since cook had to cook more.
I’ve worked in IHOP before, so I know how the vibe & flow should feel - & sadly, it wasn’t given here
•Mannerisms: From the start, I was mid-translation for my mom & Ms. Tee kept talking over me. I had to stop her and say “pause” because hello, I’m right in front of you speaking. That’s basic courtesy.
•Service Flow: Yes, she was physically around, but she never checked on us proactively. No refills, no extra napkins unless they came rolled in silverware. That’s not the attentive, welcoming energy guests deserve if we’re being transparent here..
•Food: Our meals came out late & cold. Not all plates were brought at the same time even though we ordered together. I get that servers can’t control the kitchen, but a good server advocates for the guest - if the cooks send something unacceptable, it shouldn’t just be passed off to us
•The Worst Part: The pressure to leave - mind you, the place was slow & quiet! - She spun back to our table every 3 minutes staring at our bill. Dining should not feel like you’re being pushed out the door - it’s rude, uncomfortable, & unprofessional. On top of that, she even started brooming directly next to us while we were still eating at one point.
She tossed items onto the table instead of placing them, shoved things directly into our faces instead of setting them down, and overall gave off rushed, careless energy. With that much experience, that’s disappointing. This is customer service, not child’s play.
I still tipped because the job technically got “done,” but truthfully - it was the bare minimum. If I could, I’d leave nothing for how disrespected & rushed we felt. This all happened during the morning shift, which makes it even worse - breakfast should feel welcoming, not stressful ): God bless
Atmosphere: 3
Food: 1
Service: 1
Food was hot and delicious, The service was fantastic,( thats coming from a former Restaurant manager ) she was fast friendly and efficient. She did not hoover but was there on time every time. Really impressed with the improvements to the quality of chicken and peppers in the Fajita omelet. The pumpkin pancakes taste like fall especially with the butter peacan syrup. The new thick smokey salsa is delicious, Not like the old stuff. It was thin and not nearly as good as the one you are currently using. The portion cups were twice as big as I expected. All I could see was food cost. Lol. But super impressed for the value and experience. Willamsburg is the closest one and its almost an hour away. Welll worth the two hour drive round trip. We will be back. Still thinking about it a week later.
Atmosphere: 5
Food: 5
Service: 5
It was pretty standard food for ihop. All of our scrambled eggs were really over done though, nearly burnt. Our waitress was really nice. However it took a really long time for our food to come out. It was also kind of dirty.
Atmosphere: 3
Food: 3
Service: 4
The people there are so pleasant to deal with. They do a great job making you feel comfortable.
Atmosphere: 5
Food: 5
Service: 5
When we arrived it was humid in the restaurant. The floors was slick. The waiter wasn't very friendly our food didn't come with everything. We tried to talk to waiter she just walked away before we could say anything. The bathrooms were a mess no paper towels and the hand dryer wasn't working.
Atmosphere: 1
Food: 1
Service: 1
The restaurant was nice and clean, the service was great!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I had a taste for pancakes with strawberry syrup! Delicious
Atmosphere: 5
Food: 3
Service: 4
Good food, nice service, and not busy
Been there for literally an hour did NOT receive our food because the kitchen claims to have lost our ticket. Manager could have came to us and make it right. But nothing. Never again
Atmosphere: 1
Food: 1
Service: 1
Absolutely the worst experience I've had at any IHOP.
Waited 30+ mins to be checked in.
Waited 20 mins at the table to take our order.
20 mins to receive our order, not to mention they screwed that up. On top of that, not once did we get a refill on any of our drinks.
All this for an amazing $70.
Stay away from this restaurant
Atmosphere: 2
Food: 1
Service: 1
i don’t usually write bad reviews but what happened was ridiculous. I came there a couple weeks ago our food was amazing & the service was excellent. halfway into our meal one of my guest dropped a spoon on the floor. when i go to pick it up i notice THICK DOG HAIR under table. at that point i was disgusted this is a restaurant and that was very nasty. i understand when individuals bring service dogs but the proper protocols should be in place to ensure the cleanliness of the restaurant.also, where my family and i were sitting it was very hot. no type of ventilation in that corner but .im kind of thankful that the air wasn’t blowing because we would have had dog hair all in our mouths. i would love to see in the future that my concerns will be taken care of accordingly. thank you have a nice day
Food: 5
Service: 1
Loading...