Illy Caffe

DEAD FLIES & MILDEW in food cases. This is THE filthiest food service establishment I’ve visited. I was there at 10:30am. The gelato was melted and gooey. There were dead flies in the gelato cooler. There was ALOT of mold inside the sandwich case as well as general funk in the front of the case. I searched for the health inspection grade but it was not posted. I’m trying to find where to post photos with this review. Mold & mildew take time to grow which is a sign of long term filth & not just being busy.

Atmosphere: 1

Food: 1

Service: 2

Great staff great service

Atmosphere: 4

Service: 5

Stick to the great Italian espresso by Illy.. but stay away from cappuccino! If you want to serve a good one you need to train your barista on properly steaming and pouring the right amount of milk. What I got was a big boiling soup.

Atmosphere: 5

Food: 2

Service: 4

Visited Merchant Square on a very hot day in July and though we'd stop by for some gelato and air condition. Enjoyed the quaint atmosphere and the varying choices of gelato available. All the flavors we got were very good and cooled us down as needed. Also ended up getting a frappe and one of the bakery items. There isn't a substantial amount of seats, but there's enough as long as it's not busy. Overall a wonderful break from a long day of shopping and going through colonial Williamsburg. Will go back.

Atmosphere: 5

Food: 5

Service: 3

On our most recent visit, staff appeared completely unfamiliar with the menu. Our drinks were served in filthy glassware and nats followed us everywhere. Our questions about these conditions were met with blank stares. Do yourself a favor and patronize elsewhere.

Atmosphere: 1

Food: 1

Service: 1

too long for a gelato...

Atmosphere: 1

Food: 1

Service: 1

THe guys behind the counter were funny. I just loved how they kindly teased me for asking for a frappe, which they don't make, It was awesome

Atmosphere: 5

Food: 5

Service: 5

I'm not sure how they prepare their sandwiches. When I wss there are 1230 yesterday they were out of the three items I wanted, but I had a pistichio sandwich which was two big pieces of bread, a slice of mozarella cheese, and some green stuff too. I through it out half way. Tasteless and too bready. I miss the old days when we had a corner and a middle Greeks restaurant which served real fresh food, and not this cutsy stuff.

Atmosphere: 3

Food: 1

Service: 3

Terrible service and overpriced food that tastes so awful even my dog won’t eat it. Got their ham and cheese croissant and paid 10.85 for it which they microwaved to make it warm. I have never paid that much for a disgusting sandwich. The coffee was awful as well. I had illy Coffee in Europe and they were not the same. Don’t go there. Got a coffee and 2 sandwich and a danish for $40. Like I said over priced and nasty. And the staff are rude as well.

Good food fast service. Lots of outdoor tables . Busy but moves fast.

I ordered the Caramel cream tempesta. It was DELICIOUS! A little pricey but would come again :)

coffee was amazing

Atmosphere: 5

Food: 5

Service: 5

Coffee was good, but workers have an attitude. One man didn’t understand why the pastries were backed up and what seemed to be the manager said ‘can’t you see the line??’ That of course wouldn’t mean much to a customer seeing the pastries in the window and not knowing if someone’s heating them or just backed up.
Then for our order we got croissants, but they are not really croissants so of course we were confused (Italian family not knowing what the pastry is, it was buttered puff pastry but not croissant shape so we wanted to check). Employee had an attitude when responding, and I’m sure he might not know but if he did he would understand our confusion. Coffee is good and I understand stress as a customer service employee but having an attitude ruins people’s experiences.

Atmosphere: 3

Food: 2

Service: 1

ACTUAL COFFEE. You can taste the espresso.

Atmosphere: 5

Food: 5

Service: 5

I love the ambiance , the area and all the desserts