McDonald's

4521 John Tyler Hwy, Williamsburg
(757) 253-2088

Recent Reviews

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Ray

It's McDonald's.

Atmosphere: 1

Food: 4

Service: 5

Janelle Watkins

My egg McMuffin had egg shell in it… so, it was a very crunchy breakfast…

Food: 3

Service: 3

M.S. C.

I ordered a delux quarter pounder, hold the lettuce, and a small fries. The sandwich was swimming in mayo. I mean swimming. I gave up after two three bites. The fries were hot, but not cooked through. The problem with getting something like this at drive through is that you can't go back for a correction.

Food: 1

Service: 4

Kristina Treolo

Filet’O Fish was disgusting I only managed to take one bite. Fries were barely edible.

Food: 1

Service: 2

nick leyendecker

Asian lady at the first window is always rude and sitting down . Overcharged me twice now ! Done with this McDonalds

Sarah Crouch

I try to give a business the benefit of a doubt, and this is my 3rd time trying this location. After today never again all 3 times where horrible and all 3 of the times had the same manager. You never see the same employees though. It's been new people every time.. she is the only thing that is the same, and I completely understand why they can't keep help there.. if she's that rude to customers I can't imagine how she treats the employees... they are not just rude they are racist.. my daughter came alone at first and they thought it was fun to make gun jokes and say things like hold your gun don't shoot me.. and laugh it off and say I'm just joking.. said she can't order sweet tea with a combo.. so she came home and I came up here with her. No problem asking for tea not.. Guess what the difference was between me and my daughter.. I brought it up to the manager and of course she's okay with it and says he just jokes like that.. don't not waist your money on this place. If there's something wrong with your food just ask for your money back because these people are so nasty and rude they just might spit or do something to your food if you simply ask for your food to be correct.. all 3 times have been the same experience

Atmosphere: 1

Food: 1

Service: 1

Erin Oster

The staff was very friendly

Atmosphere: 5

Food: 5

Service: 5

Tony Bolton

Service was ok. Judt a tad slow.

Volkan

Ordered from DoorDash double quarter pound the meal ! burger is burned… how could you sent a burned burger without even looking before you packd this is a big safety issue i will be escalating this issue… you cant even eat that sad all that money u spent sad for the waiting time sad for everything. you will get poisoned with this for sure. Nobody wants their kids to be poisoned with this big company. Sad !

Doordash : D5013B9A
6/16/25 1240 pm
Order no: 1693

Atmosphere: 1

Food: 1

Service: 1

LEWSEKETT

This establishment deserves a zero. The customer service was extremely poor, and the lack of quality control over the food was unacceptable. I ordered through the drive-thru and did not receive several items I paid for. When I returned to address the issue, I was told the items were already in the bag—implying I was mistaken or dishonest. The staff member was rude and completely dismissive.

To make matters worse, I was then handed the wrong item. The fries were carelessly thrown into the bag, with many ending up loose at the bottom. I had to specifically ask for a new bag just to keep things somewhat sanitary. I also did not receive the dipping sauce I ordered.

This was one of the worst customer service experiences I’ve ever had. You’ve lost not just one, but several customers today. If this business wants to improve, here’s some simple advice:

Treat your customers with respect.
Arrange food properly in the bag or use separate bags for items like fries.
Double-check orders for accuracy before handing them out.
Make sure customers get what they pay for.
We will not be returning or ordering from this location again.

Atmosphere: 2

Food: 2

Service: 1

Leonard Casella

It's McDonalds!

Atmosphere: 3

Food: 3

Service: 3

Manuel Abrego

Very clean

Atmosphere: 5

Food: 5

Service: 5

HarleyRose Marcello

I would give them a zero if I could, I placed an online order like I do every week and the service i received from Keisha and whoever else was terrible my burger was RAW and I even explain how I don’t drive and had someone else take me up there and they refused to do anything about it unless I could come in store. I placed an order online so I don’t understand why they couldn’t help me. I’m disabled and it extremely hard for me to get a ride to go anywhere

Atmosphere: 1

Food: 1

Service: 1

Bek

I never thought I would give McDonald's 5 stars but they communicated with customers in such a way that after that I couldn't give less than 5 stars

special thanks to the manager for teamwork!

Anthony Schultz

Almost fought the manager who was a 4 foot tall lady cause she was talking racist stuff about a customer who was before me and said some crazy stuff once the customer left who was colored. Called her out then tried to argue and step to me, if yall support that then do yall but Whoever is a 50 year old manager who’s about 4 foot tall needs to be fired. Talked mad shit about a customer and I called her out. She kicked me out but honestly wouldn’t wanna spend my money with a business who does that type of thing.

Atmosphere: 1

Food: 1

Service: 1

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