Ordered food as dine in and they packed it to-go. When I asked why, they said it was due to a soccer tournament happening and couldn’t keep up with dishes. No one was inside eating besides another couple and woman. We purposely wanted to eat dine in because their serving sizes for to-go are smaller for the same price. Little ridiculous to spend $30 on food here and them have lack of communication, small portions and use a BS excuse for not plating food.
Atmosphere: 1
Food: 1
Service: 1
Tabitha Sewer
This review is specifically for Evan that works here. Literally the epitome of AWESOME customer service!!! I love coming to this location because this man is just so DAMN NICE!!! ❤️ On hard days, he always puts a smile on my face. 😊 Also requesting to give this man a raise TODAY! ‼️
Atmosphere: 2
Food: 5
Service: 5
r d
Waited an hour with just 4 cars in drive through , then had to wait in their numbered parking even longer, just to get my food with no fork so I couldn’t eat my Mac Mac. They trying to do too much with too little
Atmosphere: 2
Food: 3
Service: 1
Jason Blosser
Decided to order these outrageously priced bagels with cream cheese because I knew when I brought them back to the hotel my kids would eat them and have enough energy to go about our vacation. Drive to Panera, pickup my sealed bag, bring it back to delighted kids, open the bag, and find no cream cheese. Agony.
It’s not just about forgetting cream cheese. It’s lack of service forcing a parent to decide between giving children no protein for breakfast, or going back out on another 30 minute breakfast run and digging into the kids swim window before checkout.
Food: 1
Service: 1
Linda Farrell
I stopped by for a chocolate croissant and coffee. It was delightful.
Atmosphere: 4
Food: 4
Service: 4
caprice Mbee
Sip club is a cool idea but the Dr Pepper I ordered today was very watery and lacked Dr Pepper flavor. The bagel I got was very toasted like it tasted burnt almost. I’d stick to the lemonades for the sip club. Drive through was 18 min wait for my small order. I’d come back again because this is the only Panera with a drive thru. I have no idea what it looks like inside the establishment.
Food: 2
Service: 4
Jacqui M
I mean, it's on the higher end of fast food. This restaurant is always clean whenever I go. The menu feels very farm to table. But again, it's fast food, so it's not. The food is very good and better, nonetheless. I also thank them for their respect for military service. They have/had a dining table set up for the serviceman who isn't coming home. It warmed my heart.
Atmosphere: 4
Food: 5
Service: 4
Stacey ONeal
I placed an online order and picked it up through the drive thru. The young lady that was working the window was very rude and disrespectful. She was not welcoming or nice. I think she could use some more customer service training. My food as usual was amazing.
Atmosphere: 2
Food: 5
Service: 1
Head Giraffe
Way over priced. I found the place noisy and congested.
Atmosphere: 2
Food: 3
Service: 3
David Small
Drive through was the worst. Took forever just to get to the window and then another long wait in the parking lot. Even as frustrating as that was, the food was good.
I go to Panera twice a week, but this store had the slowest service.
Atmosphere: 5
Service: 3
Paula Nieto
Patricia is excellent
Atmosphere: 5
Food: 5
Service: 5
robert Atkinson
All of above is awesome
Atmosphere: 5
Food: 5
Service: 5
Cassie Snead
Food and service are usually good at this location. If they do by chance mess up an order they will fix the mistake.
Atmosphere: 5
Food: 4
Service: 4
VAPaul67
2nd time this year I went to the restaurant at Lightfoot Marketplace, and 2nd time in a row I was told they were out of bread. All I want is a bread bowl but they apparently never have any bread. The counter person made it seem like this was an unusual thing to happen, but then also told us right after that we should come for lunch if we wanted to ensure ourselves a bread bowl. The worst thing is I read all these comments online from employees there mocking customers who complain about them running out of bread. What a crappy thing to say about your customers. I mean do I have to order the bread bowls in the morning to ensure I have them? If so, that's ridiculous and a poor business model.
Ordered food as dine in and they packed it to-go. When I asked why, they said it was due to a soccer tournament happening and couldn’t keep up with dishes. No one was inside eating besides another couple and woman. We purposely wanted to eat dine in because their serving sizes for to-go are smaller for the same price. Little ridiculous to spend $30 on food here and them have lack of communication, small portions and use a BS excuse for not plating food.
Atmosphere: 1
Food: 1
Service: 1
This review is specifically for Evan that works here. Literally the epitome of AWESOME customer service!!! I love coming to this location because this man is just so DAMN NICE!!! ❤️ On hard days, he always puts a smile on my face. 😊 Also requesting to give this man a raise TODAY! ‼️
Atmosphere: 2
Food: 5
Service: 5
Waited an hour with just 4 cars in drive through , then had to wait in their numbered parking even longer, just to get my food with no fork so I couldn’t eat my Mac Mac. They trying to do too much with too little
Atmosphere: 2
Food: 3
Service: 1
Decided to order these outrageously priced bagels with cream cheese because I knew when I brought them back to the hotel my kids would eat them and have enough energy to go about our vacation. Drive to Panera, pickup my sealed bag, bring it back to delighted kids, open the bag, and find no cream cheese. Agony.
It’s not just about forgetting cream cheese. It’s lack of service forcing a parent to decide between giving children no protein for breakfast, or going back out on another 30 minute breakfast run and digging into the kids swim window before checkout.
Food: 1
Service: 1
I stopped by for a chocolate croissant and coffee. It was delightful.
Atmosphere: 4
Food: 4
Service: 4
Sip club is a cool idea but the Dr Pepper I ordered today was very watery and lacked Dr Pepper flavor. The bagel I got was very toasted like it tasted burnt almost. I’d stick to the lemonades for the sip club. Drive through was 18 min wait for my small order. I’d come back again because this is the only Panera with a drive thru. I have no idea what it looks like inside the establishment.
Food: 2
Service: 4
I mean, it's on the higher end of fast food. This restaurant is always clean whenever I go. The menu feels very farm to table. But again, it's fast food, so it's not. The food is very good and better, nonetheless. I also thank them for their respect for military service. They have/had a dining table set up for the serviceman who isn't coming home. It warmed my heart.
Atmosphere: 4
Food: 5
Service: 4
I placed an online order and picked it up through the drive thru. The young lady that was working the window was very rude and disrespectful. She was not welcoming or nice. I think she could use some more customer service training. My food as usual was amazing.
Atmosphere: 2
Food: 5
Service: 1
Way over priced. I found the place noisy and congested.
Atmosphere: 2
Food: 3
Service: 3
Drive through was the worst. Took forever just to get to the window and then another long wait in the parking lot. Even as frustrating as that was, the food was good.
Food: 4
Service: 2
Restaurantji Recommends
I go to Panera twice a week, but this store had the slowest service.
Atmosphere: 5
Service: 3
Patricia is excellent
Atmosphere: 5
Food: 5
Service: 5
All of above is awesome
Atmosphere: 5
Food: 5
Service: 5
Food and service are usually good at this location. If they do by chance mess up an order they will fix the mistake.
Atmosphere: 5
Food: 4
Service: 4
2nd time this year I went to the restaurant at Lightfoot Marketplace, and 2nd time in a row I was told they were out of bread. All I want is a bread bowl but they apparently never have any bread. The counter person made it seem like this was an unusual thing to happen, but then also told us right after that we should come for lunch if we wanted to ensure ourselves a bread bowl. The worst thing is I read all these comments online from employees there mocking customers who complain about them running out of bread. What a crappy thing to say about your customers. I mean do I have to order the bread bowls in the morning to ensure I have them? If so, that's ridiculous and a poor business model.
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