Starbucks

Miscommunication of cup/drink size, barista corrected mistake and gave free coffee.

The drive through was backed up and after a 15 minute wait, our order was wrong. After waiting, I had to go inside the store to get my order corrected. The employees were rude and uncaring. Worst Starbucks experience ever.

This store is so rude , unprofessional and horrible customer services . It’s near at my house and I stop by afternoon 3/13/2025 around 5 :09 pm after my long 2 days training including 6 hours total drive. I exhausted and I didn’t feel well and I want order myself the second Hot tea( Medicine Ball) of the day at the store Richmond and Old Town Road drive thru window. After ordered my hot tea and I am asking for if impossible they can remake my another drink I was ordered in the morning same time with my first hot tea ( I have hot tea and Brown Sugar oak milk shaken espresso as usual every day) I didn’t know because I don’t feel well today or coffee taste different today , I didn’t drink my coffee and kept let sitting in the car for all day.
and the coffee not taste good anymore . When they asked me how the coffee taste and I said was not good and i didn’t drink and let they sit there for all day. And she said No to me , they don’t remake me my coffee drink because I left them sit at the car , I just don’t want to talking or said anything more and I sad it okay. When I come to the window I hold my coffee drink and showing her my full coffee drink and my empty first tea when I was ordering the same time with the tea and it’s was full of drink because I didn’t even drink the coffee The worker Africa American female service at driver thru window laugh at me and shaken her head and spoke on her headphones with worker that “She don’t want to touch it “ in front of me. I think there is something wrong about the communication there,
I didn’t want give her my drink , I just want to show her how truly honest and loyal I was to tell her about my 2 drinks and the proof shower her I have 2 drinks was ordered same time in the morning. And unfortunately they give me with the unrespect and rude terrible service . People come in to the store and enjoy the coffee plus they want to see how satisfied with your care and service to the customer. Communication and how you respond actions with customer satisfaction is key. Customers are putting their money and effort into your store business every day and they receive a laugh out of their face and rude attitude towards of it at the end and it horrible sad and unprofessional behavior in front of the customers.
Nether do I . I don’t want she ever touch my drink . Even she just hand out me the drink through the window Period.

Quick and fast

I’ve been coming here for years and there usually pretty good! Customer service is always on point for the most part however the past couple days I’ve been going there the frappes have been very watery/I also get Carmel added to my drinks and lately they haven’t been adding it but have been charging me for it!

Loooong wait time

They are nice workers here they gave me free hot milk an a pastry come by get a hot coffee they are open

The older woman was rude and rolling eyes while I was placing my order like I was irritating her but the gentleman after me she took his with no issue. I will not return here.

Sephora was so kind to remake a drink from another Starbucks for me. She was so kind and welcoming. Made my day!

Atmosphere: 5

Food: 5

Service: 5

Weird experience here. For dine-in/take-out, they don't call out a name or the item when it's ready, they just throw it on the counter?

Had take out but the line was short and service was quick for a Starbucks.

Atmosphere: 5

Food: 5

Service: 5

Super friendly staff. They gave me a pleasant experience

Atmosphere: 5

Food: 5

Service: 5

worst Starbucks I’ve ever been to in my life. It literally took us almost 35 minutes to get one frappe and wasn't even busy. Just awful 8/9 at 3:20pm

I enjoyed it.

Atmosphere: 5

Food: 5

Service: 5

The employees are having fun in what appears to be a great work environment. The service was quick and efficient. Unfortunately, the employees act like that are doing me a favor to make a simple Americano. It appears like they do not want to serve walk in traffic and prefer to serve the drive through only.

Atmosphere: 4

Food: 4

Service: 5