The establishment was clean. The employees were pleasant and professional.
D C
I'm here from out of town and stopped by 2 days in a row and my drink was great both times!
Vicki Ireland
It's a Starbucks, the coffee drinks are good.
Jenn LaDow
Excellent customer service!
diana gilliam
Everyone very nice💗 So nice & warm! But, PLEASE clean the front door windows!! The same drips & dirty smudges have been there for weeks😟
Danielle Johnson
My sister and I have a tradition of getting a coffee on Xmas Eve. We were traveling from NC and realized that we needed to get our coffee when we got to VA. I get that it was Christmas Eve, we came in during the last hour so the workers were probably ready to go home. But the customer service was not there for me. They didn’t even greet us when we came in and one of the workers gave me a fake smirk when I spoke to her first. When I spoke to another worker she barely even spoke. Not thrilled with this visit.
Kevin K
This issue is not unique to this location, but more a broader Starbucks issue. Waited 25 minutes for two drinks (an Americano and an iced Chai)...watched the counter consistently full of mobile orders sitting there waiting for customers to arrive amd pick them up. Meanwhile, 12 customers who ordered in the store are standing around waiting. Between the drive thru, mobile ordering, and in store ordering your staff cannot keep up. I don't blame them at all - they're doing the best they can, and all appeared to be gainfully occupied. This is purely a corporate, and I would also say franchise management issue. You have the ability to disable mobile orders, you don't though because you are afraid of losing mobile customers. I get it, but you, and Starbucks writ large, should just embrace it and eliminate in store ordering altogether. You know that once a customer pays in store you have them hostage until their drink arrives, meanwhile, your online POS continues to accept mobile orders. At least train staff to prioritize in store orders given that there were 15 mobile orders sitting on the counter for at least 10 minutes.
Steven Serrano
This particular Starbucks should be avoided. They advertise 4am, but frequently open late and have poor service. They left my wife and I in the cold waiting to open after telling us to wait 15 minutes. It's been 30 and we are still waiting. Avoid this Starbucks.
Heidi Aiken
The store was clean, not too loud, nice service, delicious PSL!!
Curtis
The best ever I'm addicted to the caramel frappe never knew it was that delicious 😆
Drive thru is slow. It's like they don't start your order till you get to the window
Service: 1
Lindsey Carson
Love our local Starbucks! Been going here for 6 years and service has been consistently on point!
Atmosphere: 5
Food: 5
Service: 5
Clara D
Such sweet staff, very patient and amazing. The drink was so delicious.
Atmosphere: 5
Food: 5
Service: 5
marcia lehmann
This location is absolutely awful. You get in line and wait 30 minutes just to order. Once at the window the staff ignore you!! Worst service ever!! Never go back to this location!!
The establishment was clean. The employees were pleasant and professional.
I'm here from out of town and stopped by 2 days in a row and my drink was great both times!
It's a Starbucks, the coffee drinks are good.
Excellent customer service!
Everyone very nice💗 So nice & warm! But, PLEASE clean the front door windows!! The same drips & dirty smudges have been there for weeks😟
My sister and I have a tradition of getting a coffee on Xmas Eve. We were traveling from NC and realized that we needed to get our coffee when we got to VA. I get that it was Christmas Eve, we came in during the last hour so the workers were probably ready to go home. But the customer service was not there for me. They didn’t even greet us when we came in and one of the workers gave me a fake smirk when I spoke to her first. When I spoke to another worker she barely even spoke. Not thrilled with this visit.
This issue is not unique to this location, but more a broader Starbucks issue. Waited 25 minutes for two drinks (an Americano and an iced Chai)...watched the counter consistently full of mobile orders sitting there waiting for customers to arrive amd pick them up. Meanwhile, 12 customers who ordered in the store are standing around waiting. Between the drive thru, mobile ordering, and in store ordering your staff cannot keep up. I don't blame them at all - they're doing the best they can, and all appeared to be gainfully occupied. This is purely a corporate, and I would also say franchise management issue. You have the ability to disable mobile orders, you don't though because you are afraid of losing mobile customers. I get it, but you, and Starbucks writ large, should just embrace it and eliminate in store ordering altogether. You know that once a customer pays in store you have them hostage until their drink arrives, meanwhile, your online POS continues to accept mobile orders. At least train staff to prioritize in store orders given that there were 15 mobile orders sitting on the counter for at least 10 minutes.
This particular Starbucks should be avoided. They advertise 4am, but frequently open late and have poor service. They left my wife and I in the cold waiting to open after telling us to wait 15 minutes. It's been 30 and we are still waiting. Avoid this Starbucks.
The store was clean, not too loud, nice service, delicious PSL!!
The best ever I'm addicted to the caramel frappe never knew it was that delicious 😆
Restaurantji Recommends
One of my go to drinks is the pink drink.
Atmosphere: 5
Food: 5
Service: 5
Drive thru is slow. It's like they don't start your order till you get to the window
Service: 1
Love our local Starbucks! Been going here for 6 years and service has been consistently on point!
Atmosphere: 5
Food: 5
Service: 5
Such sweet staff, very patient and amazing. The drink was so delicious.
Atmosphere: 5
Food: 5
Service: 5
This location is absolutely awful. You get in line and wait 30 minutes just to order. Once at the window the staff ignore you!! Worst service ever!! Never go back to this location!!
Atmosphere: 1
Service: 1
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