Wendy's

1989 Richmond Rd, Williamsburg
(757) 229-1422

Recent Reviews

Jamie Wagstaff

Traveling from Northern VA. Food was delicious and fresh.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: French Fries, Double Stack

Ken Aydlott

A bit slow service otherwise very good.

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: French Fries

Matthew DiMarcantonio

This Wendy’s needs to get its act together. Every time I go they miss something in the order. Only this location. Sauce and drink this time. I need to just drive to the farther away one instead to avoid this

Atmosphere: 3

Food: 4

Service: 1

Barbara Patrick

Ordered 2 kids meals, JR cheeseburger and a chili through drive thru. I was rung up incorrectly and was given a bacon jr cheese burger, 2 kids meals and was refused a receipt and was refused to have my order corrected when I addressed it at the window. The guy at the window literally said “I can’t ring you up for the chili because I’m on a timer” when I addressed my order was wrong.I also tried to call and the person who answered suddenly claimed they couldn’t hear me so I gave up and just hung up the phone. Very poor customer service on their handling of THEIR MIStake. I also was not given a receipt, so I have no clue if I was overcharged, the incorrect cheeseburger was clearly sitting a while as it was warm/cool and no straws were given for the drinks.One positive thing I will say is the guy at the window was overall polite despite being refused to have my order corrected at the window when I addressed it.

Atmosphere: 1

Food: 1

Service: 2

Dan Stec

Everyone was really nice and the food tastes great. A big chunk of my order was forgotten. Tried to call back tonight, but the staff was slammed. Polite, but busy. I will update tomorrow after I speak with a shift manager at a less crazy time.

Kenneth Spencer

It's possibly the worst Wendy's I've ever been to. I've never seen an employee reach in the bag, look around, and pull something out. By the way, no glove. They have the kiosk, which I don't mind, but that's not a reason to completely ignore all the customers inside the restaurant, and I'm using that term loosely.

Atmosphere: 1

Food: 3

Service: 1

Recommended dishes: French Fries

Carey Pierce

Awful!!

Simone Meekins

Employees were friendly, and the food was ready quickly. However, my mom's cheeseburger didn't have cheese on it, and when she told them about it they simply put two slices of cheese on her burger instead of melting it or making her a new one. Still pretty satisfied overall, though.

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: French Fries, 6 PC Chicken Nuggets, 10 PC Chicken Nugget Combo

David Meyer

Good food and reasonably priced if you stick to the value menus.Vegetarian options: Very small amount of vegetarian options. Baked potatoes and salads without chicken.Parking: Plenty of parking availableKid-friendliness: Kid's menu availableWheelchair accessibility: Adequate space for a wheelchair

Atmosphere: 3

Food: 5

Service: 5

T. Banks

All the food I got was cold and my drink had no ice.

Food: 1

Brandon Wagster

This is the WORST Wendy’s I have ever visited. I regret it almost everytime I get food from here. The staff is unfriendly, the food is ok, but I just waited for 45 minutes in the drive thru for 2 combos. No apology. No upgrades. When the food was finally brought out to me the person who brought it out was taking their sweet time with no urgency. 45 MINUTES is UNACCEPTABLE. This Wendy’s needs some real management and/or leadership.

Atmosphere: 1

Food: 1

Service: 1

Blane F

I went to this location at least once a week for nearly 2 years, they never let me down, staff always fast and friendly and some of them even knew me by name, thank you for taking care of me thru all of those visits :)

Food: 5

Service: 5

Recommended dishes: Grilled Chicken Sandwich, French Fries

Edwin Cheseman

The food was good but they struggle to keep up with the people coming in and ordering and the order outs, weighted probably 20 minutes before I got my food.

Atmosphere: 3

Food: 4

Service: 2

Ray Ellis

Food is great, and the service was good and the atmosphere was as expected a typical drive up..

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Grilled Chicken Sandwich, Wendy’S French Fries

Carole Sillman

For a fast food restaurant, the service was good, food was fresh.

Atmosphere: 4

Food: 5

Service: 5

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