Girl at drive thru with big fake eyelashes should do better at customer service. She did not answer after saying hello a few times and you would think that using her headset she could say please hold or something. I thought the speaker was broken so I went around only to be told rudely after she was called on the carpet for not answering by another employee that she was busy doing other things and that I would have to go back in line. Instead I went inside with my family to order and she was still not a customer focused human. We all have bad nights but she needs more training on customer service. Also Wendy's tell your staff not to wear the false eyelashes its definitely a liability.
Theresa N.
The indoor seating was clean and comfortable, which made waiting a bit nicer. Ordering was easy, and the staff at the cashier was polite enough to tell us to let them know if anything was missing. Unfortunately, that turned out to be true we were missing an entire kids’ meal and a few other items. Trying to sort it out was a bit tricky, especially with so many people crowding the counter waiting for their orders. The whole food pickup process felt really slow and disorganized, which was frustrating. I hope they improve on speed and accuracy because the place itself and the ordering were fine.
Atmosphere: 4
Food: 3
Service: 2
Thomas Ritter
Waited for over 5 minutes at front desk and not one employee would take orders, 4 people standing around and doing nothing, and they couldn't have taken our order?
Atmosphere: 1
Food: 1
Service: 1
John Ford
Too many young people working there
Food: 3
Service: 1
Val TheDrowned
I know it mightve been a rush, but they were being very unnecessarily rude. I didnt get what I want; however, the food was quick even if it wasn't the meal I bought. The person who was bagging the food aswell, had no gloves on.
Atmosphere: 2
Food: 3
Service: 1
Dennis Figueroa
Quick service
Indiaaa Serenityyy
Something told me to check the bag before I drove off from the drive-thru but I didn’t. What is this mess Wendy’s?
Atmosphere: 2
Food: 1
Service: 3
Irene Martin
I finally after a long time had a craving for a spicy chicken sandwich so stopped at Wendys on Monticello Ave in Williamsburg. When I got home to take a bite into my sandwich the chicken was raw and I couldn't eat it and could not return as the weather was really bad. I shouldn't have too. This has totally turned me off to Wendys which I used to like.
Atmosphere: 2
Food: 1
Service: 2
Yolanda Rivas
I had a spicy chicken sandwich, which was great. The service was friendly and prompt.
Atmosphere: 5
Food: 5
Service: 5
Sam Dobbins
Order was wrong. I was in a hurry so I didn’t have them fix it. It tasted ok though
No ice first trip,sad.next trip computers are 👎 down.sad.never again.
Atmosphere: 1
Food: 1
Service: 1
Jessebob
It’s an easy to find and get to Wendy’s. The food was prepared quickly with hardly any waiting in the drive up. I forgot onions on one order and staff quickly provided me with a good portion of onion in a small container. Problem solved. I’ve never had an incorrectly made order from this Wendy’s 😄.
Food: 5
Service: 5
Matthew Foreman
Typical
Atmosphere: 3
Food: 2
Service: 3
Brenda Kreiner
We were in a hurry to eat so we could get to the movie on time. I think they have great salads. My husband had the Son of Baconator and helped me finish my salad. Made it to the movie in time.
Tom Kramer
Just opened my spicy chicken sandwich and any one of my French fries where thicker than your chicken. What happened to your quality Wendy's?
Girl at drive thru with big fake eyelashes should do better at customer service. She did not answer after saying hello a few times and you would think that using her headset she could say please hold or something. I thought the speaker was broken so I went around only to be told rudely after she was called on the carpet for not answering by another employee that she was busy doing other things and that I would have to go back in line. Instead I went inside with my family to order and she was still not a customer focused human. We all have bad nights but she needs more training on customer service. Also Wendy's tell your staff not to wear the false eyelashes its definitely a liability.
The indoor seating was clean and comfortable, which made waiting a bit nicer. Ordering was easy, and the staff at the cashier was polite enough to tell us to let them know if anything was missing. Unfortunately, that turned out to be true we were missing an entire kids’ meal and a few other items. Trying to sort it out was a bit tricky, especially with so many people crowding the counter waiting for their orders. The whole food pickup process felt really slow and disorganized, which was frustrating. I hope they improve on speed and accuracy because the place itself and the ordering were fine.
Atmosphere: 4
Food: 3
Service: 2
Waited for over 5 minutes at front desk and not one employee would take orders, 4 people standing around and doing nothing, and they couldn't have taken our order?
Atmosphere: 1
Food: 1
Service: 1
Too many young people working there
Food: 3
Service: 1
I know it mightve been a rush, but they were being very unnecessarily rude. I didnt get what I want; however, the food was quick even if it wasn't the meal I bought. The person who was bagging the food aswell, had no gloves on.
Atmosphere: 2
Food: 3
Service: 1
Quick service
Something told me to check the bag before I drove off from the drive-thru but I didn’t. What is this mess Wendy’s?
Atmosphere: 2
Food: 1
Service: 3
I finally after a long time had a craving for a spicy chicken sandwich so stopped at Wendys on Monticello Ave in Williamsburg. When I got home to take a bite into my sandwich the chicken was raw and I couldn't eat it and could not return as the weather was really bad. I shouldn't have too. This has totally turned me off to Wendys which I used to like.
Atmosphere: 2
Food: 1
Service: 2
I had a spicy chicken sandwich, which was great. The service was friendly and prompt.
Atmosphere: 5
Food: 5
Service: 5
Order was wrong. I was in a hurry so I didn’t have them fix it. It tasted ok though
Food: 4
Service: 2
Restaurantji Recommends
No ice first trip,sad.next trip computers are 👎 down.sad.never again.
Atmosphere: 1
Food: 1
Service: 1
It’s an easy to find and get to Wendy’s. The food was prepared quickly with hardly any waiting in the drive up.
I forgot onions on one order and staff quickly provided me with a good portion of onion in a small container. Problem solved.
I’ve never had an incorrectly made order from this Wendy’s 😄.
Food: 5
Service: 5
Typical
Atmosphere: 3
Food: 2
Service: 3
We were in a hurry to eat so we could get to the movie on time. I think they have great salads. My husband had the Son of Baconator and helped me finish my salad. Made it to the movie in time.
Just opened my spicy chicken sandwich and any one of my French fries where thicker than your chicken. What happened to your quality Wendy's?
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