Chipotle Mexican Grill

Employee's with attitudes.

Service: 1

Is there a reason we get so much attitude when simply asking for extra sour cream? The regular serving size of sour cream they try to give is barely half a spoon. I don't load up my order with every available item, so an actual spoonful of sour cream shouldn't get us glared at. We've been coming to this location for years, but I'm done. No more.

Atmosphere: 3

Food: 3

Service: 1

Please avoid ts at all costs, got food poisoning , the workers were funny but doesn’t change the fact that I’m dying. There was trash everywhere and my food tasted weird. I gave them the benefit of the doubt but got betrayed.. 💔

Atmosphere: 2

Food: 2

Service: 4

Food portions are usually good here, but half the time when I order on the mobile app and set a specific time to pick up its not ready. I get there and it's never on the shelf, you always have to ask them for it. Not to mention I've waited 5-10min past my pickup time for them to make mine. Because they hadn't even started till I got there and asked. If it wasn't for them not having orders ready when requested in the app I'd give more stars.

Food: 4

Service: 3

They gave us the old stale rice at the bottom of the container instead of the fresh rice. Some of the rice was hard and some was chewy and clumped together. Found a whole bay leaf in my rice as well. They also said they had no fajita veggies but made no offer to make more if we wanted to wait. We asked for a cup of guac on the side, but they put the smallest bit in and shook it up to make it look full. Waste of money for bad food and poor customer service.

One of the worst Chipotle experiences we’ve had. Dining area was filthy—dirty tables, food-covered floors, and a very messy food line. Soda machine was out of drinks, food trays were nearly empty, and the prep area looked unsanitary.

Our order was made incorrectly, and when we pointed it out, the employee became visibly upset and acted like it was our fault. The remake had noticeably less meat and felt rushed and unprofessional.

This isn’t the first issue at this location. We’ve had undercooked rice before, and this visit was during a school spirit night, which made it even more disappointing. Serious concerns about cleanliness, food quality, and customer service.

Atmosphere: 1

Food: 1

Service: 1

I’m trying to build my teen daughter’s confidence and independence by having her order food in establishments themselves. So tonight, chipotle was NOT a good experience. The servers rushed through the order even though it was not busy, and just assumed my daughters bf was getting the same thing as her and kept going even though my daughter tried to communicate that he didn’t want rice as he is autistic and has special food needs. It was an uncomfortable experience for them and now my daughter’s bf cannot eat the food we paid for as he is unable to eat rice. The lack of attention and concern of the staff for customers is very disappointing. We may have to switch to another one of the local chipotles as I prefer not to reward establishments who either cannot hire good staff or cannot train staff appropriately to pay attention to customers needs.

Atmosphere: 3

Food: 5

Service: 1

To start this review off, I’d like to say that I’ve never had to make a bad review in my life about any establishment. But after my experience this evening, I feel like I just had to. I was hoping to just happily grab something to eat with my partner before we went home, so I headed to Chipotle of course. It had started off iffy as soon as we stepped into the line though, because I watched and listened to one of the employees correct someone about calling a burrito a wrap. She was literally speaking to him like a toddler, sounding “burrito” out slowly so he could understand I guess. Although, at the time, it didn’t throw me off like crazy or anything. But that’s besides the point. I start ordering for me and my partner by asking for two bowls. BUT. Before I could even get a word in she adds white rice to both the bowls. Okay. My bf doesn’t like rice. So I just look at him, sigh, and continue. This time I ask for just what I want on my bowl. But she adds it to both. I’m getting disappointed at this point. Sigh. Okay. Move onto the next station with another worker. I tell her what I want EXACTLY, explaining that my bf would order what HE wanted on HIS bowl before any confusion. I have to tell her this at least 3 different times though before she finally hears me. Mind you, it is less busy than it usually is in here, so I was just surprised she couldn’t hear me great. I literally had to raise my voice so she could hear me. But whatever. Eventually, we get to the end and I just tell the cashier no chips no drink no ANYTHING but the base food because I wanted to leave so badly. And I have social anxiety, so I suppose my stress was warranted. Me and my boyfriend also both have autism, so his food needs not being met was heavily upsetting. You get my point. In the end, I’m honestly pretty disappointed. I think I still will probably end up buying food from here, but this experience just really threw me off.

Atmosphere: 3

Food: 4

Service: 2

I had a very bad experience today. The person who served me was so rude for no reason ( just because I wanted to use the BOGO offer).

Food is fresh and served hot. Only thing is you should know the deals going on because the cashier will charge full and not inform you that there is a deal going on. When you tell them there is the BOGO deal going on for thanksgiving they will say ok and adjust the check. Thats sneaky.

Atmosphere: 4

Food: 4

Service: 4

Absolutely blows my mind when you order online my bowl is half empty. Even when I opt in for extra rice AND pay for extra meat. It’s incredibly frustrating. Chiplote is one of guilty pleasures, but with the terrible customer service I receive each time… it’s time to breakup.

Atmosphere: 1

Food: 1

Service: 1

We had fun with our soccer team

Atmosphere: 5

Food: 5

Service: 5

shitty

Atmosphere: 1

Food: 1

Service: 1

This time the food was fresh and the service was excellent, compared with months ago the service wasn't good

Atmosphere: 4

Food: 4

Service: 4

The food was hot and fresh. The cashier was friendly and courteous. The checkout process was quick and easy.

Atmosphere: 5

Food: 5

Service: 5