Dunkin'

992 Millwood Pike, Winchester
(540) 667-9775

Recent Reviews

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Anthony Platts

Possibly the worst coffee I've ever had. It tasted like warm water with no coffee flavor. Why can't Dunkin get consistency in their coffee from store to store?

Atmosphere: 2

Food: 1

Service: 2

Amanda Shanahan

Absolutely worst customer service ever. Stopped at 6:40 this morning on my way to work. Couldn't even get a coffee. I will never stop again!

Atmosphere: 1

Service: 1

Bob H (BOBH)

The worst dunkin' donuts on the East Coast The workers move like molasses excuse me molasses is quicker these people were not smart and don't care about customer service

Atmosphere: 1

Food: 1

Service: 1

Everett Horne

nice place, bit hard to figure out how to get to the drive thru from the road but drinks and foods were all good, i got a toasted croissant that was excellent 👌👌👌👌very kind staff working the window would 100% go back if i cross paths with this dunkin again

Food: 5

Service: 5

Adam Davis

If you have a lot of time, then definitely go here. Some of the employees are pleasant, most seem annoyed at the presence of customers and their requests. If you go through the drive thru, you WILL wait a long time...I dont mean, likely, I mean it will happen.
Go inside and that will be a bit quicker, but will still have a wait.
It seems as though they have a fair amount of employees at all times, but maybe they aren't paying them well, or treating them well, and perhaps that's the issue.
They are generally good on fulfilling the orders accurately and the items are decent, it's just the speed and attitude that is rough.

Atmosphere: 3

Food: 4

Service: 2

Romina Landázuri

Bad costumer service

Bryce Richardson

You will wait in line for 20 minutes in the drive thru and not even get your order taken. Place has been like this fire years with no signs of improvement.

Patricia Leith-Gantz

Several times going there and my food/drink wasn't ready. I used the mobile app. The one employee an African American lady was the only person that knew what they were doing. My wait time was over 15 minutes.

John Hardman

Every time I go in this location they get my order wrong. I have to wait 5 minutes for a worker to come back out to ask them to fix it. They always seem very inconvenienced when they have to fix my order. I actively avoid ordering here because of the awful service. Always check to make sure they got your order right!

Nisha Onque

These people working in here act like they don’t want to be at work or take your order. Then they water your stuff down after you spent your money. It’s so annoying when you go to spend your money on a place that doesn’t care about what they do with what you paid for. Hire people who want to work and have good customer service skills

Atmosphere: 2

Food: 1

Service: 1

Paul C

Really, really bad coffee. Lukewarm and most likely left over or something. I generally choose Dunkin when I’m traveling for the consistency in their products. Not the case today. I tossed it out.

Atmosphere: 1

Food: 1

Service: 3

Denise Soto (Dee)

They under toast the avocado toast every time. I have complained but still keeps happening.

Atmosphere: 3

Food: 3

Service: 3

Dee S (Dee)

They under toast the avocado toast every time. I have complained but still keeps happening.

Edgardo Mejia

You have better options near this area, I was really disappointed to came to this Dunkin, my experience have been different and others

robert alldredge

Product excellent, service was extremely slow.

Atmosphere: 4

Food: 5

Service: 3

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