McDonald's
210 Kernstown Commons Blvd, Winchester
(540) 868-0126
Recent Reviews
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Sometimes there's no point to writing a review about a national fast-food restaurant, but here goes. McDonald's in general has moved to those awkward kiosks for ordering, so there are some locations where it is hard to find a live body at the counter. Remember the old counters? The ones that stretched the length of the dining room, had 10 registers and employees to match? This location has two and we were surprised that one of them was manned. After starting to order at the kiosk, and discovering that you couldn't even get chocolate milk as a kid meal option, we ordered directly at the counter. The employee was efficient, but seemed less than enthused about her work. She also delivered our food to us.
It came as ordered. The food was hot and the burger was juicy. There are no longer self-serve drink fountains at this location. The interior is boring but efficient. It was the expected McD's meal.
One major thing to think about for this location is the drive-thru. They just had to build this restaurant facing the highway. And they just had to use the kitchen configuration that puts the drive-thru on the right side, the same side for the entrance to the miniscule parking lot. So, you drive around the building once to order and pick up, then drive around it again to exit the lot. Someone needs a good paddling for this plan. And those looking to park simply circle around those in the drive-thru carousel. Spaces are limited and it got even worse because they took six of them for those seldom-used online pickup people. We saw no one use them during our stay. So, minus one star for the kiosk and McDonald's reducing their staff, and minus one star for the asinine drive-thru merry-go-round.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Quarter Pounder Hamburger
Don’t stop here unless you have 45 minutes to wait on the slow service. We also received an opened packet of apples in my daughter’s happy meal.
Atmosphere: 1
Food: 1
Service: 1
Ordered 2 breakfast sandwiches and when I went to do a partial payment they took all my money and say I had to pay for the whole order again and told me I was gonna get my money back and it’s yet to happen 10/10 do not recommend this place
Very nice staff. Came in around 5 o'clock. Got 2 qtr pounders, one with bacon. Everything seemed as if it had just been sitting for a long time in a warmer. They weren't busy, so I'm not sure why it's hard to get fresh made food. Maybe it's because they weren't busy. Who knows. But MCD is expensive now so I expect a little better.
Atmosphere: 5
Food: 3
Service: 5
Why the order kiosks never print a receipt?
Atmosphere: 3
Food: 4
Service: 3
They gave us a burger with cheese when we requested it to be without cheese. It even said so on the receipt. The manager was extremely rude and snappy.
Atmosphere: 1
Food: 1
Service: 1
Went inside to eat. They really push the self kiosk by choosing to ignore customers for as long as possible. Eventually a young man with very long hair took my order. When my order came up, there was a long hair under the lid of my drink! I pointed it out to the guy, and he proceeded to break off the strands poking out of the sides of the cup, leaving a piece trapped under the lid. I had to tell him to make me a new one. The fact that he thought I would want the drink bc he broke off some of the hair was simultaneously hilarious and disgusting. I looked in the kitchen area, and there were lots of workers back there too with long hair and no hair nets.
Atmosphere: 3
Food: 1
Service: 1
Customer service needs improvement
Atmosphere: 2
Service: 2
Not a great McDonalds. Stood at the counter for ten minutes and no one came to take my order so I caved and went to the kiosk. No soft drinks available. The place was very dirty.
Atmosphere: 1
Food: 2
Service: 1
Fantastic service, conversation flowed wonderfully. My only annoyance is all of the buzzars from the kitchen. However, it was a lovely experience.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
This site is freshly renovated, and somebody made a baaaaaad decision. Just reopening a few days ago, it has changed from a single lane order and pickup drive thru, to an atrocious 2 order lanes funneling down into one pickup lane. Whoever made this choice should be fired. Should have just left it alone
Atmosphere: 1
Food: 1
Service: 1
It's McDonald's lol Everything was hot and fresh and the staff was very friendly
Food: 5
Service: 5
Apparently the staff now decides what time they close. 1033p on 5/22/25
Atmosphere: 1
Food: 1
Service: 1
Food was fresh. I would’ve gave it a 5 star but they didn’t put bacon in the sandwich. I was too far to go back and get it fixed.
Lost my fry order in happy meal
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