Always an oasis from a busy or challenging day.For anyone thats new to Panera,the Sip Club is an incredible deal for any coffee drinker.The staff at the Winchester Va location is always great, willing to go above and beyond all expectations.One particular associate,"Jill" that works the front counter greets everyone with a warm smile and caring attitude that makes each visitor feel welcome no matter how busy she is.If your looking for a new coffee and sandwich shop, give these folks a try.
Herbert Rios
Great service!
Atmosphere: 5
Food: 5
Service: 5
Ralph Mouf
Incompetent staff long waits for
Atmosphere: 1
Food: 1
Service: 1
Jack E
Bought $800 of gift cards. I was never told they had to be used in January and only January. I was told I couldn’t use them until January. Just lost $180. I have the receipts. Panera will do nothing. Always dirty. Needs
Atmosphere: 1
Food: 1
Service: 1
Kristen Hylton
My recent visit to Panera Bread was truly delightful! From the moment I walked in, I was greeted by the inviting aroma of freshly baked bread and the warm ambiance of the café. The menu offered a wide array of delicious options, from hearty soups to flavorful sandwiches and salads. I opted for their signature broccoli cheddar soup paired with a classic turkey sandwich, and I was thoroughly impressed by the quality and taste of the food. The staff was friendly and accommodating, ensuring that my dining experience was top-notch. Whether you're looking for a quick bite or a cozy spot to catch up with friends, Panera Bread is definitely a go-to choice for a satisfying meal in a welcoming environment.
The food was decent, the store was not bad, but the service was absolutely awful. I had lady named Melissa that was very rude and condescending when answering one of my questions about the food I was planning to order. I've never had such terrible service in my life. Do not recommend purely on customer service or lack there of.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Bowl of Soup
Nola
Panera is one of the places to get good sandwiches and salads. It is not known for the espresso bar drinks.Stop by here for a mocha today while I was out shopping around in the area. Ordered through the app, with a couple of custom requests which probably did not go through. I asked Kary to remake it (less syrup, extra shot) and she did it with a big smile on her face. No issues at all. I was so appreciative of this level of customer service.Also the inside of the shop was clean. They had good selection in the Bakery. Convenient location with a drive-thru and lots of parking.
Atmosphere: 4
Food: 4
Service: 5
Patti Mack
Was not there¡!!!!!!!!
Sabra V
I stopped in for a quick pick me up and Wow I was greeted by Jill She was so sweet upbeat and positive. What a fun way to start my day. Thank you Jill
The JSE
Drink Club MemberStaff is friendly and kind.Space is clean.Self-serve drinks kept fresh & full
Each time that I have been here I have used kiosk to order food and then wait to retrieve. So the service I would say is good for the minimal contact. Food has been consistently well prepared. Fresh tasting and appealing. Atmosphere is okay.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chips, Bowl of Soup, Panera Caesar Salad
Patricia Nelson
Worst food I ever got
Atmosphere: 5
Food: 2
Service: 5
M Shearer
11am (not rush time) stopped in for two sandwiches and Iced Latte’s to go. Young lady at register friendly and took order accurately. When pickup order was ready, one Iced Latte was confused for an Iced Coffee and we were handed an empty cup instead. I guess we were supposed to go fill it with ice and coffee, not sure. As soon as the line staff puts the order up they turn away. I finally caught one when she turned around to place another order on the counter. I explained we still needed an ‘Iced Latte’ and I handed back the empty cup. She set it aside and disappeared behind the equipment. We waited and waited. People picked up orders and we waited. Finally I went to the coffee bar where I could see behind the equipment and the empty cup was still there and no one was manning the coffee bar. The adults working, including the line manager, have mastered the ‘look away and don’t make eye contact’ technique. The young woman who originally waited on us has not learned how to do that yet, she made eye contact with a look ‘why are you still here?’ And I explained we were still waiting for the one coffee latte to be made. She stopped what she was doing to make it. The line manager who had never looked our way stepped in…now she tells the young woman to finish what she was doing and she took over to make the one coffee latte. She pushed it toward me with a ‘there ya go’ turned and walked away. I was just shocked at the poor customer service. No, sorry you’ve been waiting so long, sorry for the confusion, nothing, just ‘there ya go’ and from the manager! Well, I love Panera, but I will be going somewhere else.
Atmosphere: 3
Food: 5
Service: 2
Andrea Wilkinson
We ordered take out of breakfast sandwiches and one of the sandwiches had hair in it! Disgusting!
Food: 1
Julie Katsion
The food is fresh and tasty. The staff at this location are all so friendly, efficient and go above and beyond with customer care. They seem to enjoy their work and that flows out to the customers. Thank you!! It’s enjoyable to order here!
Always an oasis from a busy or challenging day.For anyone thats new to Panera,the Sip Club is an incredible deal for any coffee drinker.The staff at the Winchester Va location is always great, willing to go above and beyond all expectations.One particular associate,"Jill" that works the front counter greets everyone with a warm smile and caring attitude that makes each visitor feel welcome no matter how busy she is.If your looking for a new coffee and sandwich shop, give these folks a try.
Great service!
Atmosphere: 5
Food: 5
Service: 5
Incompetent staff long waits for
Atmosphere: 1
Food: 1
Service: 1
Bought $800 of gift cards. I was never told they had to be used in January and only January. I was told I couldn’t use them until January. Just lost $180. I have the receipts. Panera will do nothing. Always dirty. Needs
Atmosphere: 1
Food: 1
Service: 1
My recent visit to Panera Bread was truly delightful! From the moment I walked in, I was greeted by the inviting aroma of freshly baked bread and the warm ambiance of the café. The menu offered a wide array of delicious options, from hearty soups to flavorful sandwiches and salads. I opted for their signature broccoli cheddar soup paired with a classic turkey sandwich, and I was thoroughly impressed by the quality and taste of the food. The staff was friendly and accommodating, ensuring that my dining experience was top-notch. Whether you're looking for a quick bite or a cozy spot to catch up with friends, Panera Bread is definitely a go-to choice for a satisfying meal in a welcoming environment.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Bowl of Soup, Panera Broccoli Cheddar Bread Bowl, Panera Cookie Varieties
The food was decent, the store was not bad, but the service was absolutely awful. I had lady named Melissa that was very rude and condescending when answering one of my questions about the food I was planning to order. I've never had such terrible service in my life. Do not recommend purely on customer service or lack there of.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Bowl of Soup
Panera is one of the places to get good sandwiches and salads. It is not known for the espresso bar drinks.Stop by here for a mocha today while I was out shopping around in the area. Ordered through the app, with a couple of custom requests which probably did not go through. I asked Kary to remake it (less syrup, extra shot) and she did it with a big smile on her face. No issues at all. I was so appreciative of this level of customer service.Also the inside of the shop was clean. They had good selection in the Bakery. Convenient location with a drive-thru and lots of parking.
Atmosphere: 4
Food: 4
Service: 5
Was not there¡!!!!!!!!
I stopped in for a quick pick me up and Wow I was greeted by Jill She was so sweet upbeat and positive. What a fun way to start my day. Thank you Jill
Drink Club MemberStaff is friendly and kind.Space is clean.Self-serve drinks kept fresh & full
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Each time that I have been here I have used kiosk to order food and then wait to retrieve. So the service I would say is good for the minimal contact. Food has been consistently well prepared. Fresh tasting and appealing. Atmosphere is okay.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chips, Bowl of Soup, Panera Caesar Salad
Worst food I ever got
Atmosphere: 5
Food: 2
Service: 5
11am (not rush time) stopped in for two sandwiches and Iced Latte’s to go. Young lady at register friendly and took order accurately. When pickup order was ready, one Iced Latte was confused for an Iced Coffee and we were handed an empty cup instead. I guess we were supposed to go fill it with ice and coffee, not sure. As soon as the line staff puts the order up they turn away. I finally caught one when she turned around to place another order on the counter. I explained we still needed an ‘Iced Latte’ and I handed back the empty cup. She set it aside and disappeared behind the equipment. We waited and waited. People picked up orders and we waited. Finally I went to the coffee bar where I could see behind the equipment and the empty cup was still there and no one was manning the coffee bar. The adults working, including the line manager, have mastered the ‘look away and don’t make eye contact’ technique. The young woman who originally waited on us has not learned how to do that yet, she made eye contact with a look ‘why are you still here?’ And I explained we were still waiting for the one coffee latte to be made. She stopped what she was doing to make it. The line manager who had never looked our way stepped in…now she tells the young woman to finish what she was doing and she took over to make the one coffee latte. She pushed it toward me with a ‘there ya go’ turned and walked away. I was just shocked at the poor customer service. No, sorry you’ve been waiting so long, sorry for the confusion, nothing, just ‘there ya go’ and from the manager! Well, I love Panera, but I will be going somewhere else.
Atmosphere: 3
Food: 5
Service: 2
We ordered take out of breakfast sandwiches and one of the sandwiches had hair in it! Disgusting!
Food: 1
The food is fresh and tasty. The staff at this location are all so friendly, efficient and go above and beyond with customer care. They seem to enjoy their work and that flows out to the customers. Thank you!! It’s enjoyable to order here!
Atmosphere: 5
Food: 5
Service: 5