Red Robin Gourmet Burgers and Brews
110 Merchant St, Winchester
(540) 686-1287
Recent Reviews
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The wait staff here were fun and friendly
Atmosphere: 5
Food: 5
Service: 5
Server Brooke is the best! She is super friendly, knowledgeable, attentive and treats us like family. Come every week on Tuesdays! Love the burger deals Red Robin offers. Food is always great. Service spectacular and never have any issues! Thank you for a great dining experience!
Atmosphere: 5
Food: 5
Service: 5
I got a smashed avocado burger with sweet potato fries and it was delicious! The brownie soufflé was soft and wonderful! The staff was super friendly and the manager was even walking around making sure everyone was satisfied with their food and to top it off the bathrooms were super clean!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sweet Potato Fries
The sodas were 3.59 EACH. RIDICULOUS. That is literally MORE EXPENSIVE than DISNEY WORLD. Didn't even get refills. Mediocre all around, won't be coming back.
Got sodas, burgers, side salads, and fried pickles app. The pickles were sub par, much better to get them at Texas Roadhouse. Barely tasted like pickles? The burger patty on both our sandwiches were unseasoned. Food overall bland. Side salad had a ton of dressing on it. Too dark in the restaurant. I saw someone else had ordered a giant margarita and left it nearly full. I didn't get any alcohol, but that is a bad sign.
Service was slow. Our server was very nice but I'm sorry we should not be waiting 30 min for a couple burgers in a restaurant that isn't even 30% full. Probably a kitchen problem, but I also overheard two servers loudly complaining about their coworkers in the dining room. I hope our server finds a better job, she doesn't deserve to be there.
Bathrooms are desperate for an update. It is 2025, why am I still touching the manual handle for water on the sink in the bathroom of a multimillion dollar chain restaurant?! The counters and tile all need to be replaced. Smells musty in there and weird dark stains all over.
Used to love Red Robin, but the charm I saw as a child has faded. Could've had a top tier dinner for 20% less at my all time fav, Texas Roadhouse <3.
Atmosphere: 2
Food: 2
Service: 3
Fast and attentive service, great food
Atmosphere: 5
Food: 5
Service: 5
Ridiculously long wait time. After sitting at my table for more than ten minutes and not even getting a glass of water, not to mention being asked what I wanted to order, I left. No, the restaurant was not overcrowded. It was almost empty. No wonder!
Service: 1
It was clean and calm. Pretty quick service. I love me a donatos pizza every once in a while. I think it was a good choice for my birthday
Atmosphere: 5
Food: 5
Service: 5
excellent food and service
Atmosphere: 5
Food: 5
Service: 5
Sat at bar. The bartender was very attentive and great personality. Went on the 18th July 25 in the evening
Good food
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Meighan is always amazing! Love seeing her helping out the servers and us as well! Always a pleasure! Great food, great service, we will be back!
Atmosphere: 5
Food: 5
Service: 5
Maybe our first mistake was ordering non Burger items off the menu, but it seems like the kitchen was having a really bad day. We had to send food back multiple times and the service was very slow. It took about 10 minutes to get a refill of macaroni for my daughter. The server also seemed to be having a bad day, even though we were one of the very first customers in after they opened. She was not friendly and seemed stressed. Next time we will stick with this restaurant's specialty. Otherwise though, the kids meals are well-priced and it's a good amount of food. The bottomless sides are a great idea. I think we just hit it on the wrong day.
Atmosphere: 4
Food: 3
Service: 2
Brooke is a Rockstar! Her recommended mods on my burger were phenomenal. She was sweet and attentive too! Everyone we dealt with was happy and so nice. Food was fresh hot and awesome as always!
Atmosphere: 5
Food: 5
Service: 5
The food was not as good as it usually is.
Atmosphere: 4
Food: 3
Service: 4
I have been to Red Robin several times this year. I have always had a great experience with Brook. Lately when I was in there, my server was named Cayla. Both Brook and Cayla were attentive to my needs and checked on me frequently. I found it hard to believe that Cayla had only been there a short time as she did an excellent job. The manager, Adam, was very nice and also checked up on me to make sure I was having a good dining experience. I have had an issue, however, with a server named Kenny. He is nice however he is slower than other servers I have had and doesn't tend to me as a customer as often (slower to see if there is a need for drink refills or refill of bottomless items). All of the rest of the staff have been really nice and friendly, helpful. Really enjoy the specials, especially the $10 Tuesdays!
Atmosphere: 5
Food: 5
Service: 5
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