Normally I love this location and it is my constant coffee spot and I almost always get the same thing and order ahead. Unfortunately this time my order is nothing like I usually get. It definitely does not have extra caramel like I pay extra for but it also doesn’t seem to have the correct amount of added sweetener. Most times my coffee is amazing but this time along with a few other occasions it has been like this. I totally understand what it’s like to work in customer service and especially in a high traffic fast service environment which is why the times I just let it go even when I ended up throwing away the entire full coffee because it was awful and sadly I was going to work so I didn’t have a way to try fixing it myself. This time however I really needed this coffee lol and it is pretty gross :/ I know it’s lunch time so they are starting to get a little busy I just ask that to the best of your ability try to be thorough with orders or just of possible read back what the cup says and make sure that is what got put in it. Starbucks isn’t a cheap habit to have lol and it just sucks when you pay for something you end up not drinking or not liking but still try drinking it anyway. But I do want to end on a positive note that a lot of times my coffee and service really is wonderful and I appreciate you all and what you do always!
Below I did add pictures of my coffee from the other day same order but was amazing! And todays which you can see it’s the same order but clearly made different
Silent Angel
Iced Matcha Latte - Eden provided quick service with a friendly attitude. Matcha was excellent! Well mixed and perfectly made. I would definitely recommend Rutherford Starbucks. The staff is always helpful. I love the layout of this store!
Atmosphere: 5
Food: 5
Service: 5
Jade Sloane
My favorite location. I'm a regular so they always know my order and get it right everytime :) Taryn is always super sweet when we come through, as soon as she hears my name she knows my order so i don't have to go through my long drawn out complicated order haha. I highly recommend this location, they have super sweet staff but Taryn always goes above and beyond for me and my mom when we order!
Atmosphere: 5
Food: 5
Service: 5
Ryan Zinzow
So my wife and I made our daily stop at Starbucks on 7/21/24 and this was by far the worst service we have received. I ordered a tall Caramel Frappe and it was melted so my wife went into the store to have it re-made. The manager by the name of EDEN re-made the drink and when my wife brought the drink out to me, the drink was made incorrect. When we went through the drive through to have this corrected I asked for a tall caramel ribbon crunch due to me thinking they just didn’t know how to make the caramel frappe. At the window I was greeted by a super friendly worker and when I explained what’s wrong she apologized and had to get the manager. While waiting for the manager the friendly worker stated that she thought the drink was a vanilla bean frappe. When the manager got to the window we explained that the drink was made incorrectly and she began to argue with us saying that she was the one who made it and she made it exactly how it calls for on the instructions. She said we will have to pay for the drink since she had already re-made it once. She had the worst attitude I have ever experienced. I explained I shouldn’t have to pay double due to her mistake and that I would like a different worker to brew up the drink. While the drink was being made the kind worker said she was pretty sure that she didn’t add the coffee base which made sense, since it was all white and didn’t taste like coffee. I couldn’t believe she was a manager as she had no professionalism or empathy. Later that evening before heading home with my family we stopped in again, in hopes that EDEN was no longer on shift. I asked my wife to get me a Venti Iced Water and when my wife went in to get the water EDEN was still working and said “Are you sure you don’t want me to get someone else to make this drink for you”. EDEN embarrassed my wife and that is unacceptable. Will be reaching out to corporate in regards to this incident as well.
Atmosphere: 1
Food: 1
Service: 1
B
Outstanding customer service from Trayson! He was super friendly
Atmosphere: 5
Food: 5
Service: 5
Megan Benson
Had to have my drink remade just for them to make it wrong again lol ain’t nothing shaken about their espresso baby.
Atmosphere: 1
Food: 1
Service: 1
C Z
Ralph had exceptionally kind customer service. Not only textbook in suggesting new drinks but made the entire conversation friendly & positive. So rare nowadays in any customer service experience.
Atmosphere: 5
Food: 5
Service: 5
courtenay stuart
The barista/cashier was super nice and it was quick (there was no one in line, yay). But they did mess up my order which was weird because on the screen it was right , a pumpkin spice frapp, but when I got back to work I realized they gave me an apple crisp, and you can see they put 2 stickers on it and underneath the apple crisp you can see my original order of the psf. So kind of strange that they did it right and then changed it? Unfortunately I didn't realize until I got back to work so I couldn't have them correct it and just poured it down the drain because I hate this flavor/drink, so really disappointing for me. Really good service otherwise
Atmosphere: 3
Food: 2
Service: 5
JetjevanG
What an incredible bunch of ladies are working here- the best service I ever had! They deserve an award!!!!! I was super impressed!
Amazed by the barista here and how personal she was noticing my service dog Cesar who looks like Scooby-Doo asking if he could have a pup cup and of course cause he gets spoiled everywhere I go. Definitely my favorite Starbucks location.
Atmosphere: 5
Food: 5
Service: 5
ronmhilton
Stick with the lemon cake. The red velvet is terrible. I frequent this location often and the service is very good unfortunately the food and drink is somewhere between average and average all the water the same cup of coffee and they'll taste very different from each other I will say the lemon cake is amazing earlier this week we ordered the bacon egg and cheese cheddar and got sausage instead and it was not my cup of tea. Considering how Starbucks is expensive you just expect to get perfection every time.
SJ Peck
Ummm delish!
Mckayla
Best Starbucks in Winchester!! Always so nice and helpful!! ❤️
michelle voigt
Nicest group of staff you will ever meet. They always greet you, and make sure to bring a smile to your face. Coffee is always perfect and super fast service.
Normally I love this location and it is my constant coffee spot and I almost always get the same thing and order ahead. Unfortunately this time my order is nothing like I usually get. It definitely does not have extra caramel like I pay extra for but it also doesn’t seem to have the correct amount of added sweetener. Most times my coffee is amazing but this time along with a few other occasions it has been like this. I totally understand what it’s like to work in customer service and especially in a high traffic fast service environment which is why the times I just let it go even when I ended up throwing away the entire full coffee because it was awful and sadly I was going to work so I didn’t have a way to try fixing it myself. This time however I really needed this coffee lol and it is pretty gross :/ I know it’s lunch time so they are starting to get a little busy I just ask that to the best of your ability try to be thorough with orders or just of possible read back what the cup says and make sure that is what got put in it. Starbucks isn’t a cheap habit to have lol and it just sucks when you pay for something you end up not drinking or not liking but still try drinking it anyway. But I do want to end on a positive note that a lot of times my coffee and service really is wonderful and I appreciate you all and what you do always!
Below I did add pictures of my coffee from the other day same order but was amazing! And todays which you can see it’s the same order but clearly made different
Iced Matcha Latte - Eden provided quick service with a friendly attitude. Matcha was excellent! Well mixed and perfectly made. I would definitely recommend Rutherford Starbucks. The staff is always helpful. I love the layout of this store!
Atmosphere: 5
Food: 5
Service: 5
My favorite location. I'm a regular so they always know my order and get it right everytime :) Taryn is always super sweet when we come through, as soon as she hears my name she knows my order so i don't have to go through my long drawn out complicated order haha. I highly recommend this location, they have super sweet staff but Taryn always goes above and beyond for me and my mom when we order!
Atmosphere: 5
Food: 5
Service: 5
So my wife and I made our daily stop at Starbucks on 7/21/24 and this was by far the worst service we have received. I ordered a tall Caramel Frappe and it was melted so my wife went into the store to have it re-made. The manager by the name of EDEN re-made the drink and when my wife brought the drink out to me, the drink was made incorrect. When we went through the drive through to have this corrected I asked for a tall caramel ribbon crunch due to me thinking they just didn’t know how to make the caramel frappe. At the window I was greeted by a super friendly worker and when I explained what’s wrong she apologized and had to get the manager. While waiting for the manager the friendly worker stated that she thought the drink was a vanilla bean frappe. When the manager got to the window we explained that the drink was made incorrectly and she began to argue with us saying that she was the one who made it and she made it exactly how it calls for on the instructions. She said we will have to pay for the drink since she had already re-made it once. She had the worst attitude I have ever experienced. I explained I shouldn’t have to pay double due to her mistake and that I would like a different worker to brew up the drink. While the drink was being made the kind worker said she was pretty sure that she didn’t add the coffee base which made sense, since it was all white and didn’t taste like coffee. I couldn’t believe she was a manager as she had no professionalism or empathy. Later that evening before heading home with my family we stopped in again, in hopes that EDEN was no longer on shift. I asked my wife to get me a Venti Iced Water and when my wife went in to get the water EDEN was still working and said “Are you sure you don’t want me to get someone else to make this drink for you”. EDEN embarrassed my wife and that is unacceptable. Will be reaching out to corporate in regards to this incident as well.
Atmosphere: 1
Food: 1
Service: 1
Outstanding customer service from Trayson! He was super friendly
Atmosphere: 5
Food: 5
Service: 5
Had to have my drink remade just for them to make it wrong again lol ain’t nothing shaken about their espresso baby.
Atmosphere: 1
Food: 1
Service: 1
Ralph had exceptionally kind customer service. Not only textbook in suggesting new drinks but made the entire conversation friendly & positive. So rare nowadays in any customer service experience.
Atmosphere: 5
Food: 5
Service: 5
The barista/cashier was super nice and it was quick (there was no one in line, yay). But they did mess up my order which was weird because on the screen it was right , a pumpkin spice frapp, but when I got back to work I realized they gave me an apple crisp, and you can see they put 2 stickers on it and underneath the apple crisp you can see my original order of the psf. So kind of strange that they did it right and then changed it? Unfortunately I didn't realize until I got back to work so I couldn't have them correct it and just poured it down the drain because I hate this flavor/drink, so really disappointing for me. Really good service otherwise
Atmosphere: 3
Food: 2
Service: 5
What an incredible bunch of ladies are working here- the best service I ever had! They deserve an award!!!!! I was super impressed!
Thank you for my surprise birthday drink Gabe!
Restaurantji Recommends
Amazed by the barista here and how personal she was noticing my service dog Cesar who looks like Scooby-Doo asking if he could have a pup cup and of course cause he gets spoiled everywhere I go. Definitely my favorite Starbucks location.
Atmosphere: 5
Food: 5
Service: 5
Stick with the lemon cake. The red velvet is terrible. I frequent this location often and the service is very good unfortunately the food and drink is somewhere between average and average all the water the same cup of coffee and they'll taste very different from each other I will say the lemon cake is amazing earlier this week we ordered the bacon egg and cheese cheddar and got sausage instead and it was not my cup of tea. Considering how Starbucks is expensive you just expect to get perfection every time.
Ummm delish!
Best Starbucks in Winchester!! Always so nice and helpful!! ❤️
Nicest group of staff you will ever meet. They always greet you, and make sure to bring a smile to your face. Coffee is always perfect and super fast service.
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