Hello, Check for your items before leaving the establishment! I visited this location recently and arrived to pickup my online orders from BR and DD. The drive-thru gave me 2 bags so I assumed all items were included, but discovered otherwise once I got home. I was missing my Pepsi. I reached out to them via enail. I got almost an immediate response from Corp saying they've forwarded my info to the specific franchise to handle and if there are any issues to reach back out to Corp. Well the franchise reached out to apologize only! They did not offer me a refund or to come back and get my missing Pepsi. So I responded saying thanks for the apology but what about my missing item or a refund for the Pepsi? Crickets after that, so I reached back out to Corp to ask the same question and also crickets! So I contacted my credit card company to report the issue and they refunded my $2. I know it's only $2 but it's the principal of it and what if this happens to allot of customers, that adds up! So again check for your items before you leave!!
Atmosphere: 3
Food: 2
Service: 2
J Jackson
The slowest of slowest just to put two scoops in a cup. Ridiculous!
Service: 1
Jo Ann
Super nice and helpful, all of the staff has always been pleasant to interact with. The facility is clean. We moved further away and still drive 15 mins to this location.
Service: 5
coleen k
Just went through drive through Ordered 4 milkshakes And 1 cone All milkshakes were vanilla but we ordered cookies and cream Cone was put in bowl because ice cream was to soft? Is this place a joke Unacceptable and 40$ for this
jk oneill
I went there at 2:00pm today and got a World Class Chocolate milkshake. Best one of ever!Life changing!!!Thanks to the girl who made it ?
Atmosphere: 5
Food: 5
Service: 5
kevin
Best service to be honest Cashiers are nice and The ice cream is super good its always nice and fresh and creamy never had a problem!
Miguel Lopez
I did not have the pleasure of hanging out with my nephew this weekend because I had to work. however, I was fortunate enough to stay up with him and play video games all night together. So that we did and when we got tired we decided to hit up this legendary 24 hour Baskin Robbins and Dunkin combo place I been hearing about . I was nervous about bothering whoever had the misfortune of being there all night and had to take our order. Boy was I wrong though. Doughnuts were still soft and tasty and cotton candy ice cream was delicious. Not only did we get great snacks but We also got service with a smile and went back the next day because my nephew said he was "so cool" ?. I regret not grabbing his name but this will be tradition from now on. Thanks to the gentleman and I hope someone tells him good job. See you next weekend ?
Mansoor
First time visiting while in town. Did online pickup order and lady came out and gave me wrong order and was forced to go in and get correct order. They said simply keep the order initially given. The donuts were ok but service needs to be worked upon.
Vanessa Johnson
Mark is awesome very friendly!
Wendy Persaud
Drove one town over to be told by the employee on overnight shift, they don't have brownie sundaes at this location. What the what? A brownie sundae at baskin robins is now optional depending on the location? Never heard such nonsense in my life.
Best service to be honest Cashiers are nice and The ice cream is super good its always nice and fresh and creamy never had a problem!
Jacqueline Tennant
Worst service ever. Every time I visit this location the wait time and consistency of the food is atrocious. Tonight I visited for ice cream thing this would be a simple request, I thought wrong. Order 3 different single scoops of ice cream and each cup was 3/4 empty. Had I not had my daughter in the car with me, who was expecting ice cream, I would have walked inside and returned what was given to me at the drive through.
Adrianna Torrico
I love ice cream, it's so delicious and creamy!
Talaya Ridgley
I come to this baskin and Robbins all the time and I usually have no issues but the ice caramel craze latte was nothing but water with no flavor and they forgot something in my order. Very disappointing..
Alexis Jordana
Eventhough is live in Dumfries I always go to this DD/BR. They pay attention to my complicated milkshakes &make them perfect everytime. The staff is incredibly nice too &don't act like you're bothering them by ordering &them doing their job like alot of places have been doing lately.
Hello,
Check for your items before leaving the establishment! I visited this location recently and arrived to pickup my online orders from BR and DD. The drive-thru gave me 2 bags so I assumed all items were included, but discovered otherwise once I got home. I was missing my Pepsi. I reached out to them via enail. I got almost an immediate response from Corp saying they've forwarded my info to the specific franchise to handle and if there are any issues to reach back out to Corp. Well the franchise reached out to apologize only! They did not offer me a refund or to come back and get my missing Pepsi. So I responded saying thanks for the apology but what about my missing item or a refund for the Pepsi? Crickets after that, so I reached back out to Corp to ask the same question and also crickets! So I contacted my credit card company to report the issue and they refunded my $2. I know it's only $2 but it's the principal of it and what if this happens to allot of customers, that adds up! So again check for your items before you leave!!
Atmosphere: 3
Food: 2
Service: 2
The slowest of slowest just to put two scoops in a cup. Ridiculous!
Service: 1
Super nice and helpful, all of the staff has always been pleasant to interact with. The facility is clean. We moved further away and still drive 15 mins to this location.
Service: 5
Just went through drive through
Ordered 4 milkshakes
And 1 cone
All milkshakes were vanilla but we ordered cookies and cream
Cone was put in bowl because ice cream was to soft?
Is this place a joke
Unacceptable and 40$ for this
I went there at 2:00pm today and got a World Class Chocolate milkshake. Best one of ever!Life changing!!!Thanks to the girl who made it ?
Atmosphere: 5
Food: 5
Service: 5
Best service to be honest Cashiers are nice and The ice cream is super good its always nice and fresh and creamy never had a problem!
I did not have the pleasure of hanging out with my nephew this weekend because I had to work. however, I was fortunate enough to stay up with him and play video games all night together. So that we did and when we got tired we decided to hit up this legendary 24 hour Baskin Robbins and Dunkin combo place I been hearing about . I was nervous about bothering whoever had the misfortune of being there all night and had to take our order. Boy was I wrong though. Doughnuts were still soft and tasty and cotton candy ice cream was delicious. Not only did we get great snacks but We also got service with a smile and went back the next day because my nephew said he was "so cool" ?. I regret not grabbing his name but this will be tradition from now on. Thanks to the gentleman and I hope someone tells him good job. See you next weekend ?
First time visiting while in town. Did online pickup order and lady came out and gave me wrong order and was forced to go in and get correct order. They said simply keep the order initially given. The donuts were ok but service needs to be worked upon.
Mark is awesome very friendly!
Drove one town over to be told by the employee on overnight shift, they don't have brownie sundaes at this location. What the what? A brownie sundae at baskin robins is now optional depending on the location? Never heard such nonsense in my life.
Restaurantji Recommends
Best service to be honest Cashiers are nice and The ice cream is super good its always nice and fresh and creamy never had a problem!
Worst service ever. Every time I visit this location the wait time and consistency of the food is atrocious. Tonight I visited for ice cream thing this would be a simple request, I thought wrong. Order 3 different single scoops of ice cream and each cup was 3/4 empty. Had I not had my daughter in the car with me, who was expecting ice cream, I would have walked inside and returned what was given to me at the drive through.
I love ice cream, it's so delicious and creamy!
I come to this baskin and Robbins all the time and I usually have no issues but the ice caramel craze latte was nothing but water with no flavor and they forgot something in my order. Very disappointing..
Eventhough is live in Dumfries I always go to this DD/BR. They pay attention to my complicated milkshakes &make them perfect everytime. The staff is incredibly nice too &don't act like you're bothering them by ordering &them doing their job like alot of places have been doing lately.
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