I had a very disappointing experience at this Dunkin’ location today. I was serviced by a worker named Cindy (with thin eyebrows), who was extremely unprofessional. I had politely asked her to please redo a banana split that was made incorrectly — I completely understand that mistakes happen and had no issue asking nicely. However, instead of handling the situation courteously, she responded with unnecessary attitude and rudeness. There’s no excuse for treating customers that way, especially when the request was polite and reasonable. I hope management addresses this, as it really ruined what should have been a simple and pleasant visit. I have been a frequent customer at this specific location for nearly my entire life living in this area. (around 15 years!) I have never had service this poor from this location prior to what I had to endure today. I am deeply disappointed and dissatisfied.
Christopher Anderson
Don't bother just walked out after standing there waiting to place my order. More workers than customers and I can't even get a hello let alone place my order. Take your business somewhere else
Sayed Ibrahimi
The lady who works at midnight, the Muslim lady, she’s really rude unprofessional
billymac70us
Went for some late night ice cream and the staff couldn’t have been friendlier. Gave us samples and was very accommodating with my daughter’s tree nut allergy.
Rene F.S
We stopped by on our trip today, and it was a great experience. The place has a nice atmosphere, and the staff is super friendly. The place is spotless and very welcoming. As always, the ice cream and coffee were phenomenal. We’ll definitely be back!
Jackie Walek
Terrible customer service. The product is already good and speaks for itself, you only have to be nice and cordial to your customer at that point. Unfortunately that was not my experience here. I recommend you go down the street to Cold stone.
Atmosphere: 1
Food: 1
Service: 1
TiffanyT
Hello, Check for your items before leaving the establishment! I visited this location recently and arrived to pickup my online orders from BR and DD. The drive-thru gave me 2 bags so I assumed all items were included, but discovered otherwise once I got home. I was missing my Pepsi. I reached out to them via enail. I got almost an immediate response from Corp saying they've forwarded my info to the specific franchise to handle and if there are any issues to reach back out to Corp. Well the franchise reached out to apologize only! They did not offer me a refund or to come back and get my missing Pepsi. So I responded saying thanks for the apology but what about my missing item or a refund for the Pepsi? Crickets after that, so I reached back out to Corp to ask the same question and also crickets! So I contacted my credit card company to report the issue and they refunded my $2. I know it's only $2 but it's the principal of it and what if this happens to allot of customers, that adds up! So again check for your items before you leave!!
Atmosphere: 3
Food: 2
Service: 2
J Jackson
The slowest of slowest just to put two scoops in a cup. Ridiculous!
Service: 1
Jo Ann
Super nice and helpful, all of the staff has always been pleasant to interact with. The facility is clean. We moved further away and still drive 15 mins to this location.
Service: 5
coleen k
Just went through drive through Ordered 4 milkshakes And 1 cone All milkshakes were vanilla but we ordered cookies and cream Cone was put in bowl because ice cream was to soft? Is this place a joke Unacceptable and 40$ for this
I went there at 2:00pm today and got a World Class Chocolate milkshake. Best one of ever!Life changing!!!Thanks to the girl who made it ?
Atmosphere: 5
Food: 5
Service: 5
kevin
Best service to be honest Cashiers are nice and The ice cream is super good its always nice and fresh and creamy never had a problem!
Miguel Lopez
I did not have the pleasure of hanging out with my nephew this weekend because I had to work. however, I was fortunate enough to stay up with him and play video games all night together. So that we did and when we got tired we decided to hit up this legendary 24 hour Baskin Robbins and Dunkin combo place I been hearing about . I was nervous about bothering whoever had the misfortune of being there all night and had to take our order. Boy was I wrong though. Doughnuts were still soft and tasty and cotton candy ice cream was delicious. Not only did we get great snacks but We also got service with a smile and went back the next day because my nephew said he was "so cool" ?. I regret not grabbing his name but this will be tradition from now on. Thanks to the gentleman and I hope someone tells him good job. See you next weekend ?
Mansoor
First time visiting while in town. Did online pickup order and lady came out and gave me wrong order and was forced to go in and get correct order. They said simply keep the order initially given. The donuts were ok but service needs to be worked upon.
I had a very disappointing experience at this Dunkin’ location today. I was serviced
by a worker named Cindy (with thin eyebrows), who was extremely unprofessional. I had politely asked her to please redo a banana split that was made incorrectly — I completely understand that mistakes happen and had no issue asking nicely. However, instead of handling the situation courteously, she responded with unnecessary attitude and rudeness. There’s no excuse for treating customers that way, especially when the request was polite and reasonable. I hope management addresses this, as it really ruined what should have been a simple and pleasant visit. I have been a frequent customer at this specific location for nearly my entire life living in this area. (around 15 years!) I have never had service this poor from this location prior to what I had to endure today. I am deeply disappointed and dissatisfied.
Don't bother just walked out after standing there waiting to place my order. More workers than customers and I can't even get a hello let alone place my order. Take your business somewhere else
The lady who works at midnight, the Muslim lady, she’s really rude unprofessional
Went for some late night ice cream and the staff couldn’t have been friendlier. Gave us samples and was very accommodating with my daughter’s tree nut allergy.
We stopped by on our trip today, and it was a great experience. The place has a nice atmosphere, and the staff is super friendly. The place is spotless and very welcoming. As always, the ice cream and coffee were phenomenal. We’ll definitely be back!
Terrible customer service. The product is already good and speaks for itself, you only have to be nice and cordial to your customer at that point. Unfortunately that was not my experience here. I recommend you go down the street to Cold stone.
Atmosphere: 1
Food: 1
Service: 1
Hello,
Check for your items before leaving the establishment! I visited this location recently and arrived to pickup my online orders from BR and DD. The drive-thru gave me 2 bags so I assumed all items were included, but discovered otherwise once I got home. I was missing my Pepsi. I reached out to them via enail. I got almost an immediate response from Corp saying they've forwarded my info to the specific franchise to handle and if there are any issues to reach back out to Corp. Well the franchise reached out to apologize only! They did not offer me a refund or to come back and get my missing Pepsi. So I responded saying thanks for the apology but what about my missing item or a refund for the Pepsi? Crickets after that, so I reached back out to Corp to ask the same question and also crickets! So I contacted my credit card company to report the issue and they refunded my $2. I know it's only $2 but it's the principal of it and what if this happens to allot of customers, that adds up! So again check for your items before you leave!!
Atmosphere: 3
Food: 2
Service: 2
The slowest of slowest just to put two scoops in a cup. Ridiculous!
Service: 1
Super nice and helpful, all of the staff has always been pleasant to interact with. The facility is clean. We moved further away and still drive 15 mins to this location.
Service: 5
Just went through drive through
Ordered 4 milkshakes
And 1 cone
All milkshakes were vanilla but we ordered cookies and cream
Cone was put in bowl because ice cream was to soft?
Is this place a joke
Unacceptable and 40$ for this
Restaurantji Recommends
I went there at 2:00pm today and got a World Class Chocolate milkshake. Best one of ever!Life changing!!!Thanks to the girl who made it ?
Atmosphere: 5
Food: 5
Service: 5
Best service to be honest Cashiers are nice and The ice cream is super good its always nice and fresh and creamy never had a problem!
I did not have the pleasure of hanging out with my nephew this weekend because I had to work. however, I was fortunate enough to stay up with him and play video games all night together. So that we did and when we got tired we decided to hit up this legendary 24 hour Baskin Robbins and Dunkin combo place I been hearing about . I was nervous about bothering whoever had the misfortune of being there all night and had to take our order. Boy was I wrong though. Doughnuts were still soft and tasty and cotton candy ice cream was delicious. Not only did we get great snacks but We also got service with a smile and went back the next day because my nephew said he was "so cool" ?. I regret not grabbing his name but this will be tradition from now on. Thanks to the gentleman and I hope someone tells him good job. See you next weekend ?
First time visiting while in town. Did online pickup order and lady came out and gave me wrong order and was forced to go in and get correct order. They said simply keep the order initially given. The donuts were ok but service needs to be worked upon.
Mark is awesome very friendly!
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