Cashier stated they don't have several flavors that are still being advertised for online pick up. If the flavors are unavailable the online menu needs to reflect instead of us finding out it's out of stock upon pick up. Online orders are so we don't have to stand in line. It's inconvenient to show up at the intended pick up time and the order isn't ready as promised do to stock issues.
Chris Sebunia
Ice cream is good as always. the issue is with local store staff and policies. I always get a mixed shake with 2 flavors, something even advertised by BR as far back as 2019. On this visit, I was told by store employees they can not mix flavors on milkshakes. Don't know if it's just this franchise location doing this, but if it's nationwide, it is a real disappointment. Will have to check other locations and see, maybe even reach out to corporate and see if this policy is real
Donna Hanna Banana
No non dairy ice cream SAD
Joselyn Ascencio
The workers here rude and hung up on me before I even finished talking never ordering from here again.
Erf Rem
Poor service. They refused to give me milkshakes with two different flavors. Not coming to this location again
Atmosphere: 2
Food: 4
Service: 1
Rochelle Foxworth
I am always disappointed with this location. The ice cream is always soft. Replace your freezer please!!!!!
Atmosphere: 2
Food: 2
Service: 4
Inna Mordasova
Delicious ice-cream ?
JaQuese H
I went a few weeks ago and the gentleman who assisted me was thoughtful, attentive, and kind from beginning to end. Ice cream was delicious!
Cee Jay For the Win
Just paid $6 for the smallest scoop of ice cream ever
Simone J (Jsimone)
I went a few weeks ago and the gentleman who assisted me was thoughtful, attentive, and kind from beginning to end. Ice cream was delicious!
I went a few weeks ago and the gentleman who assisted me was thoughtful, attentive, and kind from beginning to end. Ice cream was delicious!
Abdullah Waraich
First time coming here and was greatly welcomed here , also the working environment is outstanding. Overall, I wold recommend coming here for your Dunkin run and the food was fresh.
RICARDO SERNA
Terrible attention, I always ask for milkshake, the milkshake is supposed to be creamy, at first they gave me that but then they gave me very watery, when I complained they told me that if I wanted creamy I had to pay an extra 2 dollars. That time a certain "JUANITA" helped me.
Mary Randolph
Clerks are very friendly and helpful.
Kevin Mueller
Went to this Baskin-Robbins on February 21st, 2023. I always order a chocolate-C&C milkshake, for the past 6 months. I get there that day at 4-5 in the afternoon. And ask the question of whether they have the flavors, they said yes, and I attempted to order the shake and was refused being told "We can no longer mix milkshakes". What Ice cream vendor doesn't allow the mixture of different flavors? Coldstone, Sonic, and Dairy Queen to name a few allow this. Why stop allowing it now? I asked for an explanation, and asked if it was a new policy set in place by management, and they sort of just nodded and went with it. They said it began the beginning of February, or end of January. The management at this store is absolutely horrible, The service team often make excuses just to avoid doing any work they're paid to do, and there are times when there is apparently "no ice cream" at an ice cream parlor, and the disregard of previous stated holiday hours in regard to closing early instead is the utmost worst I've ever seen in the food service industry to date.Better to go to the Baskin-Robbins on Jefferson Davis, for $1 extra in tax, I at least have never been disappointed with their customer service or stupid policies that appear out of thin air.
Cashier stated they don't have several flavors that are still being advertised for online pick up. If the flavors are unavailable the online menu needs to reflect instead of us finding out it's out of stock upon pick up. Online orders are so we don't have to stand in line. It's inconvenient to show up at the intended pick up time and the order isn't ready as promised do to stock issues.
Ice cream is good as always. the issue is with local store staff and policies. I always get a mixed shake with 2 flavors, something even advertised by BR as far back as 2019. On this visit, I was told by store employees they can not mix flavors on milkshakes. Don't know if it's just this franchise location doing this, but if it's nationwide, it is a real disappointment. Will have to check other locations and see, maybe even reach out to corporate and see if this policy is real
No non dairy ice cream
SAD
The workers here rude and hung up on me before I even finished talking never ordering from here again.
Poor service. They refused to give me milkshakes with two different flavors. Not coming to this location again
Atmosphere: 2
Food: 4
Service: 1
I am always disappointed with this location. The ice cream is always soft. Replace your freezer please!!!!!
Atmosphere: 2
Food: 2
Service: 4
Delicious ice-cream ?
I went a few weeks ago and the gentleman who assisted me was thoughtful, attentive, and kind from beginning to end. Ice cream was delicious!
Just paid $6 for the smallest scoop of ice cream ever
I went a few weeks ago and the gentleman who assisted me was thoughtful, attentive, and kind from beginning to end. Ice cream was delicious!
Restaurantji Recommends
I went a few weeks ago and the gentleman who assisted me was thoughtful, attentive, and kind from beginning to end. Ice cream was delicious!
First time coming here and was greatly welcomed here , also the working environment is outstanding. Overall, I wold recommend coming here for your Dunkin run and the food was fresh.
Terrible attention, I always ask for milkshake, the milkshake is supposed to be creamy, at first they gave me that but then they gave me very watery, when I complained they told me that if I wanted creamy I had to pay an extra 2 dollars. That time a certain "JUANITA" helped me.
Clerks are very friendly and helpful.
Went to this Baskin-Robbins on February 21st, 2023. I always order a chocolate-C&C milkshake, for the past 6 months. I get there that day at 4-5 in the afternoon. And ask the question of whether they have the flavors, they said yes, and I attempted to order the shake and was refused being told "We can no longer mix milkshakes". What Ice cream vendor doesn't allow the mixture of different flavors? Coldstone, Sonic, and Dairy Queen to name a few allow this. Why stop allowing it now? I asked for an explanation, and asked if it was a new policy set in place by management, and they sort of just nodded and went with it. They said it began the beginning of February, or end of January. The management at this store is absolutely horrible, The service team often make excuses just to avoid doing any work they're paid to do, and there are times when there is apparently "no ice cream" at an ice cream parlor, and the disregard of previous stated holiday hours in regard to closing early instead is the utmost worst I've ever seen in the food service industry to date.Better to go to the Baskin-Robbins on Jefferson Davis, for $1 extra in tax, I at least have never been disappointed with their customer service or stupid policies that appear out of thin air.
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