If you value your self as a person as well as your health you wouldn't come here stopped in first time at this stablishment ordered a tuna sandwich with co worker and as the attendant is adding items to his salad a roach comes in the counter this immediately thru me off and I left with out payment for either mine or his cause it was immediately a disgusting feeling and lost my appetite immediately.
Don't come here is not worth your health , staff don't look like they want to be there the customer service was awful, definitely won't return.
Atmosphere: 3
Food: 1
Service: 1
Rich Augsburger
There is no better sub shop. Period. Lots of meat. Expensive but still an excellent value because of quality. Thank you!!!
Atmosphere: 5
Food: 5
Service: 5
John Brohner
They never get my order right. As a former employee, I try to be as specific and clear as possible and yet they always get my order wrong. I disgusted at this point. Yesterday evening I made a big order, 4 hunters club with x mayo and some freebees and I get all plain clubs with lite mayo and nothing added.
Atmosphere: 1
Food: 3
Service: 1
Jeremy Alicea
I got the midnight Italian and it was great as is. Didn't modify it. The bread was great as well.
Robert Goetz
Customer Beware - Jimmy John’s, Merchant Plaza, Lake Ridge, VA. I ordered a sandwich there and the sandwich maker did not remove the wax paper around the meat before serving. I was half way into my sandwich before noticing the wax paper. I told the server that I just ingested wax paper and I got a very flippant and care free response. I immediately filed a complaint with corporate. This is not the first time they made a mistake with my order, but this is a critical mistake in the restaurant industry. Needless to say, I will never return to Jimmy John’s again, let alone this particular store. Their customer service and quality is horrible!
Atmosphere: 2
Food: 1
Service: 1
Aliver Craggett
Yes , our family loves Jimmy Johns. We appreciate the excellent customer service. We had an terrible experience with Uber Eats , and one of the Employees named Dalton helped my husband and I. He was so patient and understanding. Not only that the food was well made. This is my go to Sandwhich spot. Thanks again Dalton !
Atmosphere: 5
Food: 5
Service: 5
Rhonda Lee
Good subs, bread was really tough however, please check bread before serving.
Eric Ray
Every time I visit this location in particular, the staff is incredibly warm, friendly, and helpful! Daulton, the store manager, makes sure every single customers needs are met, without fail. I witness him catching customers who ordered multiple drinks and he is quick to offer a drink tray. My orders in particular can be quite particular, but that doesn't matter for Daulton. This gentleman is a spectacular customer service representation of the Jimmy John's franchise and has made me a fan of the brand for life. Would give more stars if I even could, as the above and beyond mentality is what attracts people to come, not just the delicious sandwiches! Big shoutout to the staff, even bigger shoutout to Daulton. Ive met the store owner once, I do hope he sees this. I believe Daulton deserves a raise and recognition beyond this stellar review. Keep him as long as you can..!
ihab Abbas
Their sandwiches are really good well made and well wrapped. I hope they keep this quality all the way.
Jim Osborn
I finally tried a Jimmy John's and was a bit disappointed. I usually go to Jersey Mike's and feel they are a bit pricey, but the quality of the food is excellent and they are huge. Jimmy John's just does not pass. I ordered the Lulu Club and at first I didn't think it had any bacon inside. It did, but it was the thin, soft microwave bacon, not the crispy, fresh fried bacon like Jersey Mike's. Second, the cost is more affordable, but that is because the sub is so much smaller than Jersey Mike's. I'd say they are a step above Subway and the Lulu Club was flavorful but missing the bacon taste and crunch. Would I go again? Not if there is a Jersey Mike's nearby. One last note, for a sub shop, they should have more cheese selections, well they should have a selection period. All they have is provolone. Final gripe, I had to go back after my purchase because my order included 2 cookies that they forgot to put in the bag.
The managers are super rude and you ask them a simple question and they can’t even answer it
Darren Schroeder
Have ordered from here dozens of times. Multiple times my sub hasn't been as ordered, but just let it go because mistakes can happen. Decided to try it again today with their new kickin ranch. My order gets delivered and it's just plain bread, no ranch. So finally for the first time I call them up and let them know they messed up my order. After fitzing on the phone for 2 minutes the guy finally says he will send the driver back with a new sub. Well that was a lie and they never came back. Never ordering from here again.
Cesar
Bad service. Don’t use curbside. Whole purpose of curbside is safety isn’t it? Have to risk your car when coming to this place.
Alicia Bryant
The chocolate peppermint cookie is nasty, that's all that's the review.🤢🤢🤢
Atmosphere: 5
Food: 5
Service: 5
Daniel Yarbrough
Food was bad. Bread was rock hard, meat tasted old. Missing ingredients on the sub. Nobody greeted. Not a good place better off trying Jersey Mikes or subway next door. Bad management.
If you value your self as a person as well as your health you wouldn't come here stopped in first time at this stablishment ordered a tuna sandwich with co worker and as the attendant is adding items to his salad a roach comes in the counter this immediately thru me off and I left with out payment for either mine or his cause it was immediately a disgusting feeling and lost my appetite immediately.
Don't come here is not worth your health , staff don't look like they want to be there the customer service was awful, definitely won't return.
Atmosphere: 3
Food: 1
Service: 1
There is no better sub shop. Period. Lots of meat. Expensive but still an excellent value because of quality. Thank you!!!
Atmosphere: 5
Food: 5
Service: 5
They never get my order right. As a former employee, I try to be as specific and clear as possible and yet they always get my order wrong. I disgusted at this point.
Yesterday evening I made a big order, 4 hunters club with x mayo and some freebees and I get all plain clubs with lite mayo and nothing added.
Atmosphere: 1
Food: 3
Service: 1
I got the midnight Italian and it was great as is. Didn't modify it. The bread was great as well.
Customer Beware - Jimmy John’s, Merchant Plaza, Lake Ridge, VA. I ordered a sandwich there and the sandwich maker did not remove the wax paper around the meat before serving. I was half way into my sandwich before noticing the wax paper. I told the server that I just ingested wax paper and I got a very flippant and care free response. I immediately filed a complaint with corporate. This is not the first time they made a mistake with my order, but this is a critical mistake in the restaurant industry. Needless to say, I will never return to Jimmy John’s again, let alone this particular store. Their customer service and quality is horrible!
Atmosphere: 2
Food: 1
Service: 1
Yes , our family loves Jimmy Johns. We appreciate the excellent customer service. We had an terrible experience with Uber Eats , and one of the Employees named Dalton helped my husband and I. He was so patient and understanding. Not only that the food was well made. This is my go to Sandwhich spot. Thanks again Dalton !
Atmosphere: 5
Food: 5
Service: 5
Good subs, bread was really tough however, please check bread before serving.
Every time I visit this location in particular, the staff is incredibly warm, friendly, and helpful! Daulton, the store manager, makes sure every single customers needs are met, without fail. I witness him catching customers who ordered multiple drinks and he is quick to offer a drink tray. My orders in particular can be quite particular, but that doesn't matter for Daulton. This gentleman is a spectacular customer service representation of the Jimmy John's franchise and has made me a fan of the brand for life. Would give more stars if I even could, as the above and beyond mentality is what attracts people to come, not just the delicious sandwiches! Big shoutout to the staff, even bigger shoutout to Daulton. Ive met the store owner once, I do hope he sees this. I believe Daulton deserves a raise and recognition beyond this stellar review. Keep him as long as you can..!
Their sandwiches are really good well made and well wrapped. I hope they keep this quality all the way.
I finally tried a Jimmy John's and was a bit disappointed. I usually go to Jersey Mike's and feel they are a bit pricey, but the quality of the food is excellent and they are huge. Jimmy John's just does not pass. I ordered the Lulu Club and at first I didn't think it had any bacon inside. It did, but it was the thin, soft microwave bacon, not the crispy, fresh fried bacon like Jersey Mike's. Second, the cost is more affordable, but that is because the sub is so much smaller than Jersey Mike's. I'd say they are a step above Subway and the Lulu Club was flavorful but missing the bacon taste and crunch. Would I go again? Not if there is a Jersey Mike's nearby. One last note, for a sub shop, they should have more cheese selections, well they should have a selection period. All they have is provolone. Final gripe, I had to go back after my purchase because my order included 2 cookies that they forgot to put in the bag.
Restaurantji Recommends
The managers are super rude and you ask them a simple question and they can’t even answer it
Have ordered from here dozens of times. Multiple times my sub hasn't been as ordered, but just let it go because mistakes can happen. Decided to try it again today with their new kickin ranch. My order gets delivered and it's just plain bread, no ranch. So finally for the first time I call them up and let them know they messed up my order. After fitzing on the phone for 2 minutes the guy finally says he will send the driver back with a new sub. Well that was a lie and they never came back. Never ordering from here again.
Bad service. Don’t use curbside. Whole purpose of curbside is safety isn’t it? Have to risk your car when coming to this place.
The chocolate peppermint cookie is nasty, that's all that's the review.🤢🤢🤢
Atmosphere: 5
Food: 5
Service: 5
Food was bad. Bread was rock hard, meat tasted old. Missing ingredients on the sub. Nobody greeted. Not a good place better off trying Jersey Mikes or subway next door. Bad management.
Atmosphere: 1
Food: 1
Service: 1
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