Popeyes Louisiana Kitchen

Why did you even take my order? Don't take my order for spicy dark if you have no spicy, and no dark. Didn't even have large cups for my drink order. Didn't give my sauce, which you upcharge for. Didn't give me the extra biscuit I ordered. Big bro with the glasses and the hairline, just quit if you don't want to be there, being employed is a choice and clearly not a good one for you bud.

Atmosphere: 1

Food: 1

Service: 1

The manager was very rude, i purchased a couple of times from this branch chicken tenders and she never gave me any kind of sauce until one time i asked and she said you didn’t previously ask for sauce. WHO ASKS FOR SAUCE WHEN THEY ORDER CHICKEN TENDERS. She is very unprofessional and not decent at all!

Atmosphere: 1

Food: 3

Service: 1

Manager Ruined It
This Popeyes charges 75 cents per refill—not normal, but whatever, at least they’ve always been unlimited. I work at the mall and come here almost daily. Today, I go for my second refill (willing to pay again), and this manager with an attitude starts interrogating me like I’m trying to steal. It was clear she had already decided not to give me the refill no matter what.

If she hates her job that much, let her go. Checked the reviews and yep, all the bad ones are about her. Someone even posted a picture of her. The food isn’t that great at the location anyway, They just lost a daily loyal customer.

Atmosphere: 1

Food: 2

Service: 1

Recommended dishes: Popeyes Golden BBQ Chicken Sandwich

I think I’m done with you guys. Just so inconsistent from location to location. This particular place in the Potomac Mills shopping center just ruined our day. We were starving, and not only did they screw up our order, the chicken was literally horrible. Is was as bland as could be. And we got spicy. The employees were literally just joking around not focusing and paying attention to our order and screwed it up so bad. And the chicken came out literally 1000° hot. We had to let it rest for a good 10 minutes before we could even bite into it. Just the worst. Just deleted your app and I think I’m done and it’s a shame because when you’re good, you’re good but when you’re bad, it’s so bad

Atmosphere: 3

Food: 1

Service: 1

She has the bessst cheeks

The chicken wings are so small and the service is terrible

Atmosphere: 1

Food: 1

Service: 1

I think I got food poisoning 🤢

Atmosphere: 4

Food: 1

Service: 4

I think I got food poisoning 🤢

Atmosphere: 4

Food: 1

Service: 4

Has anyone else noticed the lack of leadership at this place? You would think they would figure this out. Food is fine, but if you run out of chicken an hour after opening, you have to question the management of this store. Also, their canned answer for "how long will the wait be" is always "10 minutes". Don't believe that. Add 10-15 minutes to their estimates. It is not the wait that bugs me, it is the blatant lying. Just tell the truth and the customers will be more positive. Really it comes down to a failure in leadership. Crew is friendly.

Atmosphere: 3

Food: 3

Service: 1

Call this store and they don't answer. The service they are providing is good. The chicken is raw.

Atmosphere: 2

Food: 2

Service: 2

Here’s a sample review you can use as a guide:

Rating: ★☆☆☆☆

I had a very disappointing experience at this Popeyes location. The manager was extremely unprofessional and rude. One of the employees didn’t change his gloves after handling money, and when I brought it to her attention, she acted like she didn’t care. She refused to give us her name and even cursed at us in Spanish. This type of behavior is completely unacceptable, especially from someone in a managerial position. I hope the company addresses this issue to improve customer service at this location. Had her recorded on camera and didn’t seem to care .

It’s a Popeyes in a mall, but still the worst service and food I have had in a long time.

Atmosphere: 1

Food: 1

Service: 1

It's Wednesday August 11th, 2024 at 6:10pm. Got in lline and when it was my turn the woman said may I take your order she never even looked at me. I said No and went to Pei Wei instead.

Service: 1

I go the new Garlic Parm wings and when I got them I expected there to be a bit more sauce as shown in the add. Lil disappointed

Atmosphere: 1

Food: 5

It's lunch time, no preparation, wait 10 minutes. Drinks are limited, no cola, you can drink fruit juice. Fortunately, we were able to explain it to the employees and they had no problem.

Atmosphere: 2

Food: 1

Service: 1