Other locations are better they give you a lot of food in this place they Barely give you food and they charge all the extras it looks like the regular order with extra charges but no extra
Mubashir Ahmed
$18 for steak and shrimp when you barely get any meat. I kindly asked the chef to pour more meat and he literally yelled back at me saying "you can either leave or return the food or pay for more meat" I said I already paid for extra meat.. I complained to the manager about the chefs behavior, which was also useless, she didn't care about anything I had say and show. Grills are dirty as hell, workers are rude, they act like they own the place. Straight trash. I'd give it a ZERO out of 5 but too bad that's not an option
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Teriyaki Steak and Shrimp
I Pay Bills
Avoid this place.The Manager on the weekend at this location lacks customer communication skills.He needs to understand that customer is always right in food services.Unhappy customers = No businessThe food itself appears unhygienic. Beef and chicken is stored/cooked at the same place and stored in heaps next to grill.The cooks lack basic training of food safety.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Beef Bento
lacheetas boamah
The cook was very rude after I asked why the shrimp and rice had only 5 shrimp for 11$. The cashier counted them and told him to add more. Food was very, very bland, and the fried rice isn't fried at all. It just has soy sauce on it. RIP OFF, SAVE YOUR MONEY!!
Atmosphere: 1
Food: 1
Service: 1
fernando arias
I ordered Shrimp and Steak,Vegetable and Fried Rice. They Charge xtra $.50 cents for the Fried Rice . I did not see fried rice so I asked them where’s the fried rice the server pointed to a brown rice . Since she charge me xtra I was expecting Fried rice not colored brown rice With nothing in it. They ripping people off charging $.50 xtra for some brown rice. Never again I come back to this place.
Atmosphere: 1
Food: 1
Service: 1
Alyssa Bee
The fried rice is not fried rice since it has no vegetables or egg in it its just white rice with soy sauce. The chicken teriyaki and noodles are good. Having other people from other restaurants yell their order over the long line of customers is very unprofessional as well. Sarku Japan needs to come and check this Sarku Japan in Woodbridge and make it be authentic Japanese cuisine and a lesson of customer service.
Atmosphere: 3
Food: 3
Service: 3
Crystal Ellis
Made a purchase, I was not happy with the purchase as the food appeared to be sitting all day. Spoke with a manager, she was nasty and didn't want to assist or provide the info for the next line supervisor. I reached out to the customer service and filed a complaint with mall managment/security. They provided info and as of yet, no response from the upper managment. I will never purchase or recommend this establishment to anyone!!
Alli Kielsgard
Ordered for my mom’s birthday dinner, and they completely forgot two whole orders of sushi, forgot the yum yum sauce, and provided no soy sauce. The food they DID deliver was bland. When I tried to call (several times) they did not answer, and they have no voicemail box set up. Would not recommend.
Yesterday I bought for lunch this plate, but honestly I couldn’t eat more very disappointed. Horrible food I do not recommend this place. Expensive and disgusting. I had to bought different food which was so much better?? don’t waste your time and money ?
Emilia Gilmer
I hesitate to even call it sushi. Sadly I ordered from uber eats and didn't see how clearly horrible this place was. The most disgusting food. Avocado was brown. Couldn't finish my meal. It had me gagging.
Food: 1
S Choi
Rude!Rude! EmployeesFood is not good at all,can't find any reasons to eat
Atmosphere: 1
Food: 1
Service: 1
Marquita Davis
Very rude and racist very short dude on the grill, I am actually in shock! He should be fired asap!!!!!! I was told the manager is Oscar and they didn't know who the owner was!!!!!
Richard
11:30am: How a hard is it to just fix chicken and shrimp…..? Sheeesh.
No free water
Other locations are better they give you a lot of food in this place they Barely give you food and they charge all the extras it looks like the regular order with extra charges but no extra
$18 for steak and shrimp when you barely get any meat. I kindly asked the chef to pour more meat and he literally yelled back at me saying "you can either leave or return the food or pay for more meat" I said I already paid for extra meat.. I complained to the manager about the chefs behavior, which was also useless, she didn't care about anything I had say and show. Grills are dirty as hell, workers are rude, they act like they own the place. Straight trash. I'd give it a ZERO out of 5 but too bad that's not an option
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Teriyaki Steak and Shrimp
Avoid this place.The Manager on the weekend at this location lacks customer communication skills.He needs to understand that customer is always right in food services.Unhappy customers = No businessThe food itself appears unhygienic. Beef and chicken is stored/cooked at the same place and stored in heaps next to grill.The cooks lack basic training of food safety.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Beef Bento
The cook was very rude after I asked why the shrimp and rice had only 5 shrimp for 11$. The cashier counted them and told him to add more. Food was very, very bland, and the fried rice isn't fried at all. It just has soy sauce on it. RIP OFF, SAVE YOUR MONEY!!
Atmosphere: 1
Food: 1
Service: 1
I ordered Shrimp and Steak,Vegetable and Fried Rice. They Charge xtra $.50 cents for the Fried Rice . I did not see fried rice so I asked them where’s the fried rice the server pointed to a brown rice . Since she charge me xtra I was expecting Fried rice not colored brown rice With nothing in it. They ripping people off charging $.50 xtra for some brown rice. Never again I come back to this place.
Atmosphere: 1
Food: 1
Service: 1
The fried rice is not fried rice since it has no vegetables or egg in it its just white rice with soy sauce. The chicken teriyaki and noodles are good. Having other people from other restaurants yell their order over the long line of customers is very unprofessional as well. Sarku Japan needs to come and check this Sarku Japan in Woodbridge and make it be authentic Japanese cuisine and a lesson of customer service.
Atmosphere: 3
Food: 3
Service: 3
Made a purchase, I was not happy with the purchase as the food appeared to be sitting all day. Spoke with a manager, she was nasty and didn't want to assist or provide the info for the next line supervisor. I reached out to the customer service and filed a complaint with mall managment/security. They provided info and as of yet, no response from the upper managment. I will never purchase or recommend this establishment to anyone!!
Ordered for my mom’s birthday dinner, and they completely forgot two whole orders of sushi, forgot the yum yum sauce, and provided no soy sauce. The food they DID deliver was bland. When I tried to call (several times) they did not answer, and they have no voicemail box set up. Would not recommend.
Food: 1
Service: 1
average taste for me
Restaurantji Recommends
Yesterday I bought for lunch this plate, but honestly I couldn’t eat more very disappointed. Horrible food I do not recommend this place. Expensive and disgusting. I had to bought different food which was so much better?? don’t waste your time and money ?
I hesitate to even call it sushi. Sadly I ordered from uber eats and didn't see how clearly horrible this place was. The most disgusting food. Avocado was brown. Couldn't finish my meal. It had me gagging.
Food: 1
Rude!Rude! EmployeesFood is not good at all,can't find any reasons to eat
Atmosphere: 1
Food: 1
Service: 1
Very rude and racist very short dude on the grill, I am actually in shock! He should be fired asap!!!!!! I was told the manager is Oscar and they didn't know who the owner was!!!!!
11:30am: How a hard is it to just fix chicken and shrimp…..? Sheeesh.