Subway
4140 Merchant Plaza, Woodbridge
(703) 580-6031
Recent Reviews
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Dietary restrictions: Lots of options
Kid-friendliness: Somehow
Wheelchair accessibility: The standard is provided
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Tuna
I ordered on the Subway app for delivery. Order arrived missing an item. I called the store directly for a refund. She insisted I must call Door Dash for help, even though I did not use their app. They were on my receipt, but I ordered with the Subway app. She acted like I was lying so I hung up on her and called Door Dash. They agreed that Subway needs to help me. So I sent a detailed email to Subway requesting a refund and better employee training and customer service. Will be interesting to hear the response. So tired of declining customer service these days!
Atmosphere: 2
Food: 4
Service: 1
This location always closes earlier than posted time. I arrived at 9:30, doors locked, their cleaning , chairs put away. Customers drive and arrive and no service , just bad business!!!! Closing time is 10.
Service is lacking. No one ever answers the phone. They get the toppings wrong if you don't order in person. I won't go back to this location.
Atmosphere: 3
Food: 3
Service: 1
One of my favorite Subways! They take pride in making you a great sandwich! Morning shift until 3pm is the best! I make an effort to go before 3pm due to how well they prepare your food as ordered.
Atmosphere: 5
Food: 5
Service: 5
Not a good service.
Food: 1
Service: 1
Food is good. Restaurant appears clean. Staff is friendly
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Roast Beef Footlong Regular Sub
Food is good. Restaurant appears clean. Staff is
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Roast Beef Footlong Regular Sub
Extremely disappointed in the service of this subway. I asked the lady for a kids turkey and she gave me ham. I corrected her and she continued to move the ham and use the turkey on the same bread. I am Muslim and we don’t eat ham. I was close to telling her I didn’t want the sandwich anymore but I didn’t. All the girls were speaking Spanish and very unprofessional. Very upsetting.
Atmosphere: 1
Food: 1
Service: 1
Hi, I just ordered two pizzas for my kids on 6/14/2023 at 4:45. The pizzas were not baked all the way, you can smell the frozen food. The guy who was handed me the pizza looked very unprofessional.
Atmosphere: 2
Food: 1
Service: 2
Restaurantji Recommends
100% solid experience. The place is well kept, and I've never had an issue here. The staff are chill even when I bumble my orders. Food is good too.
Atmosphere: 5
Food: 5
Service: 5
Worst subway ever. Placed an order on the app for delivery last night. When my order arrived I was missing part of it and both sandwiches were made wrong. I called multiple times to get it fixed and no one picked up the phone. I called the manager number at the bottom of receipt and received a callback today that they no longer own the subway for over a year now and they have been requesting new owners remove their number. I called store and reached someone who couldn't tell me when a manager was coming in to be able to speak with. I called just now 4 times in a row and finally got someone who stated manager wouldn't be I'm and that it's only 2 of them super busy can't answer phone. She also stated she couldn't give me a number for the owner or manager. I wasted 37 dollars here please don't utilize this establishment. It's very shameful.
There was literally hair baked into the bread of my sandwich. Will not be going back to this location.
Worker accidentally added sweet onion teriyaki sauce to my sub that I did not ask for and then refused to replace the tuna that was devoured in it. She said she could not replace the tuna which to me is a safety hazard as I could have been trying to remove the sauce simply bc I could be allergic to it but for some reason she refused to replace it. Unreal. 1 star.
I got sick off my sandwich. I ordered a tuna sub in store around 11:45am Dec 2nd. Upon leaving the store, I decided to eat my sandwich in my car in the parking lot. After eating half the sandwich, I violently started vomiting uncontrollably for about 15 minutes straight. It was so bad that I burst a blood vessel, in my eye.After I was able to get myself together (some what), I called the store from my car and told them what happen. I also suggested that they may want to consider dumping the tuna out. The person who answered the phone told me they didn’t know what to tell me because the tuna was made that morning. They told me that a manger would call me back. I never received that call. My stomach is still queasy from that experience two days later.Never eating there again. Would give them less than one star if I could.
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