Subway
4140 Merchant Plaza, Woodbridge
(703) 580-6031
Recent Reviews
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Came in and just got stared at. So I said hello and the responded hello with his head down smh. After paying for the food she just pushed the food near me. I've worked in customer service before so I know how you should and shouldn't treat the customers. Won't be coming here again. 0/0 would not recommend. Poor customer service could ruin a good review even if the place was clean. Visited 8/7.
Atmosphere: 5
Food: 4
Service: 1
Wow! Dominic has very good customer service and made my sub sandwich just perfect, i came in not knowing what i wanted and he recommended me something that came out really good!! 🙏
Atmosphere: 5
Food: 5
Service: 5
I order a footlong and they didn't put any cheese oh meat no sauce
Atmosphere: 2
Food: 1
Service: 1
The door clearly says it closes at 10 p.m. A customer came in at 9:46 p.m. and was told they were closed, and had the audacity to tell me they closed at 9:50 p.m. I started eating at 9:37 p.m.
Atmosphere: 1
Food: 4
Service: 2
The 2 young ladies seemed upset, I was not greeted. They were very prompt at preparing the meals though
Atmosphere: 5
Food: 5
Service: 1
I love it when I get greeted with an attitude then on top of that I have to go back twice to ask for my drinks sides AND condiments I paid for. Also, I just don’t understand why I was told where my food is with such annoyance for one. It wasn’t even where it supposed to be then number two, the food is already made.
I swear this location gets around 50% of its app and door dash orders wrong. I feel like I'm a masochist for continuing to think they might be the least bit competent. Beware, if you order through their app you cannot get a refund without calling them (they will not answer) or driving to their location. Use door dash if you're feeling lucky.
Atmosphere: 3
Food: 1
Service: 1
Dietary restrictions: Lots of options
Kid-friendliness: Somehow
Wheelchair accessibility: The standard is provided
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Tuna
I ordered on the Subway app for delivery. Order arrived missing an item. I called the store directly for a refund. She insisted I must call Door Dash for help, even though I did not use their app. They were on my receipt, but I ordered with the Subway app. She acted like I was lying so I hung up on her and called Door Dash. They agreed that Subway needs to help me. So I sent a detailed email to Subway requesting a refund and better employee training and customer service. Will be interesting to hear the response. So tired of declining customer service these days!
Atmosphere: 2
Food: 4
Service: 1
This location always closes earlier than posted time. I arrived at 9:30, doors locked, their cleaning , chairs put away. Customers drive and arrive and no service , just bad business!!!! Closing time is 10.
Restaurantji Recommends
Service is lacking. No one ever answers the phone. They get the toppings wrong if you don't order in person. I won't go back to this location.
Atmosphere: 3
Food: 3
Service: 1
One of my favorite Subways! They take pride in making you a great sandwich! Morning shift until 3pm is the best! I make an effort to go before 3pm due to how well they prepare your food as ordered.
Atmosphere: 5
Food: 5
Service: 5
Not a good service.
Food: 1
Service: 1
Food is good. Restaurant appears clean. Staff is friendly
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Roast Beef Footlong Regular Sub
Food is good. Restaurant appears clean. Staff is
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Roast Beef Footlong Regular Sub
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