We recently visited The cheesecake Factory and had a thoroughly disappointing experience. Despite having a reservation, we were made to wait for over an hour before being seated. When I politely asked the hostess for an update, she was rude and dismissive, telling us we still had to wait.When we tried to speak to the manager, they were unhelpful and refused to listen to our concerns. We were shocked by the lack of empathy and professionalism. After waiting for over an hour, we decided to leave without even being seated.The complete disregard for our time and the rude service was unacceptable. We will not be returning to this place and would not recommend it to anyone. It's unfortunate, as we had heard good things about the food, but the service was a deal-breaker.
Service: 1
Angela Mcilwain
This location has REALLY gone down hill. The food is salty, they dont care when you want to return it or get something else. Zero comp, credit or empathy.....and p.s. $18 for a simple mixed drink is RIDICULOUS. PUT PRICES ON MENU SO PEOPLE ARE AWARE TO AVOID!!! Manager and server also lied that they took something off my bill ....they didnt and after 45 min of waiting I gave up. The booths were also dirty as was bathroom.....WHAT IS GOING ON WITH THE DOWNHILL SLIDE?!?
Atmosphere: 1
Food: 1
Service: 1
Friday Johnson
Ate at this Cheesecake Factory for the first time in several years. The food was good. Not Great but not bad. The service was slow and even that was OK because we knew it was a Friday night and expected it to be a little slow. The atmosphere gets a 1 though. Dining area was a mess. Tables sat with dirty dishes waiting to be cleared. But the WORST part was the ladies room. All 4 trash cans were overflowing onto the floor. The handicap stall that also had the diaper changing table had changing pads and dirty diapers falling out of it. Soap dispenser was out of soap. Pretty sure that bathroom would not pass a health inspection. Gross, gross, GROSS!!
Atmosphere: 1
Food: 3
Service: 3
Earl Dixon
dinned here last night and it was a great diner, great service and food, had a mushroom burger and couldn't finish, the calamari was light and tasty!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Coconut Cream Pie Cheesecake, Cheese Cake
Mama Bear
The food was good but a tad bit on the salty side. Our host was nice and made good recommendations, but he kept circling like a rooster because we sat and chatted for a little bit after dinner. It seemed like we were being silently rushed to leave instead of allowed to chat.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Orange Chicken with White Rice
Royaki “Royale”
This place was a great vibe. The lights are lite lightly. The food was amazing and tasty as well. Service could need a little more, but overall I'll give this place a 9.3/10. Great work guys.
Atmosphere: 5
Food: 5
Service: 3
Angela Alvarado
I just had the most fantastic time at the Cheesecake Factory with my family, and I wanted to share my experience with you. We had an absolute blast there, and the food was delicious! But, I have to tell you, our waiter Christian C. was an absolute delight! He was sweet, knew everything about the menu, and made our visit special. We had such a great time that we're already planning our next visit to the restaurant. A big shoutout to Christian for making our dinner unforgettable!
Atmosphere: 5
Food: 5
Service: 5
Sheri Tapscott
Love this establishment.
Brianna Wilson
I ordered my food on DoorDash. I ordered the Shrimp Scampi and Steak Diane combo and asked for everything separately because I’m pregnant and that’s the only way I can eat it. And everything was separate like I asked!! I was so happy and surprised. It was literally the best. 10/10!!
Atmosphere: 5
Food: 5
Service: 5
Asma Khan
Food was delicious! Everything came on time and our waiter was wonderful throughout the night. Always get too full to order dessert ?
Our server she wouldn't be seen for a long timeNo extra napkins, and I needed more sauceBut, I had eaten a lot before we saw her to get what we neededWe were ready to goBut. Had to wait for the server for a long whileI had to get another server to go get herMy Orange Chicken was dry not hardly no sauceSo, no taste there food I tasted was blan to taste needs more flavor even the Salmon that my daughter ordered and the noodles my grandson got was watery no taste like diet and that's not the menu we ordered off that's a different menu thereSo, it's not for all peopleLike the ones who like flavorful food
Atmosphere: 4
Food: 2
Service: 3
Recommended dishes: Cheese Cake
Irene flores
Very delicious food and desserts. We had a good experience with my whole family.
Atmosphere: 5
Food: 5
Service: 5
AG
First time here arrived one hour before closing. See pictures horrible food served. ??
Atmosphere: 3
Food: 1
Service: 3
Elmona Reid
The tropical smoothie was delicious, smooth, and full of flavor. I ordered the grilled fish tacos; the fish was not flaky. My daughter loved the fried Mac and cheese; the outside was nice and crispy.
We recently visited The cheesecake Factory and had a thoroughly disappointing experience. Despite having a reservation, we were made to wait for over an hour before being seated. When I politely asked the hostess for an update, she was rude and dismissive, telling us we still had to wait.When we tried to speak to the manager, they were unhelpful and refused to listen to our concerns. We were shocked by the lack of empathy and professionalism. After waiting for over an hour, we decided to leave without even being seated.The complete disregard for our time and the rude service was unacceptable. We will not be returning to this place and would not recommend it to anyone. It's unfortunate, as we had heard good things about the food, but the service was a deal-breaker.
Service: 1
This location has REALLY gone down hill. The food is salty, they dont care when you want to return it or get something else. Zero comp, credit or empathy.....and p.s. $18 for a simple mixed drink is RIDICULOUS. PUT PRICES ON MENU SO PEOPLE ARE AWARE TO AVOID!!! Manager and server also lied that they took something off my bill ....they didnt and after 45 min of waiting I gave up. The booths were also dirty as was bathroom.....WHAT IS GOING ON WITH THE DOWNHILL SLIDE?!?
Atmosphere: 1
Food: 1
Service: 1
Ate at this Cheesecake Factory for the first time in several years. The food was good. Not Great but not bad. The service was slow and even that was OK because we knew it was a Friday night and expected it to be a little slow. The atmosphere gets a 1 though. Dining area was a mess. Tables sat with dirty dishes waiting to be cleared. But the WORST part was the ladies room. All 4 trash cans were overflowing onto the floor. The handicap stall that also had the diaper changing table had changing pads and dirty diapers falling out of it. Soap dispenser was out of soap. Pretty sure that bathroom would not pass a health inspection. Gross, gross, GROSS!!
Atmosphere: 1
Food: 3
Service: 3
dinned here last night and it was a great diner, great service and food, had a mushroom burger and couldn't finish, the calamari was light and tasty!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Coconut Cream Pie Cheesecake, Cheese Cake
The food was good but a tad bit on the salty side. Our host was nice and made good recommendations, but he kept circling like a rooster because we sat and chatted for a little bit after dinner. It seemed like we were being silently rushed to leave instead of allowed to chat.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Orange Chicken with White Rice
This place was a great vibe. The lights are lite lightly. The food was amazing and tasty as well. Service could need a little more, but overall I'll give this place a 9.3/10. Great work guys.
Atmosphere: 5
Food: 5
Service: 3
I just had the most fantastic time at the Cheesecake Factory with my family, and I wanted to share my experience with you. We had an absolute blast there, and the food was delicious! But, I have to tell you, our waiter Christian C. was an absolute delight! He was sweet, knew everything about the menu, and made our visit special. We had such a great time that we're already planning our next visit to the restaurant. A big shoutout to Christian for making our dinner unforgettable!
Atmosphere: 5
Food: 5
Service: 5
Love this establishment.
I ordered my food on DoorDash. I ordered the Shrimp Scampi and Steak Diane combo and asked for everything separately because I’m pregnant and that’s the only way I can eat it. And everything was separate like I asked!! I was so happy and surprised. It was literally the best. 10/10!!
Atmosphere: 5
Food: 5
Service: 5
Food was delicious! Everything came on time and our waiter was wonderful throughout the night. Always get too full to order dessert ?
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Our server she wouldn't be seen for a long timeNo extra napkins, and I needed more sauceBut, I had eaten a lot before we saw her to get what we neededWe were ready to goBut. Had to wait for the server for a long whileI had to get another server to go get herMy Orange Chicken was dry not hardly no sauceSo, no taste there food I tasted was blan to taste needs more flavor even the Salmon that my daughter ordered and the noodles my grandson got was watery no taste like diet and that's not the menu we ordered off that's a different menu thereSo, it's not for all peopleLike the ones who like flavorful food
Atmosphere: 4
Food: 2
Service: 3
Recommended dishes: Cheese Cake
Very delicious food and desserts. We had a good experience with my whole family.
Atmosphere: 5
Food: 5
Service: 5
First time here arrived one hour before closing. See pictures horrible food served. ??
Atmosphere: 3
Food: 1
Service: 3
The tropical smoothie was delicious, smooth, and full of flavor. I ordered the grilled fish tacos; the fish was not flaky. My daughter loved the fried Mac and cheese; the outside was nice and crispy.
Atmosphere: 4
Food: 3
Service: 5
Best carrot cake I have ever tried!
Atmosphere: 5
Food: 5
Service: 5