Ordered a plain croissant sandwich (NO Swiss Sauce) and 2 seasoned potatoes. Sandwich was slathered with sauce and only 1 potatoes. When I showed the lady my physical receipt and the one on my phone, she huffed and checked her system. Like I was just in here... No apology not even a my bad. Didnt even say Ill take care of it. Just fries in bag and turned her back. smh anyway. I get to my car, open the sandwich and there is sauce literally everywhere. I take the sandwich back and met with the same disdain. They tried to reuse the meat to make the new sandwich. I had to repeat the request for all new items twice. I was very cordial the entire time and it wasnt busy at all.. Not sure why the attitude toward me....
Atmosphere: 4
Food: 4
Service: 1
Angel Concha
How long does it take to make an order spend 20 in line just wait for one car at a time. Y’all need to hired more people this shit is sad 2026 no wonder y’all replaced by AI
Atmosphere: 1
Service: 1
Kasani Brown
Literally the worst service. I walked into the dining area & They acted like I was invisible. Then when I said excuse me they then told me I needed to go through drive through! They would not service me. Mind you in 3:21 pm and if the dining area was closed they should’ve locked the door.
Atmosphere: 1
Service: 1
Just Merc
Don’t know what all the fuss is about I had a perfectly normal fast food buying experience. 1 star deducted however because there was no ice in the soda machine. But I asked and I got ice. No issues.
Atmosphere: 4
Food: 5
Service: 5
James Gill
Only one person speaks English. They are in the drive through. After waiting 5 minutes to be waited on I left.
Atmosphere: 1
Food: 1
Service: 1
TheRealChigga
Service inside is horrible. Only one person can take your order because nobody speaks English. That person is running inside and out to deliver the over flow of the drive thru. Ridiculous
Atmosphere: 2
Food: 5
Service: 1
John Parker
I'm a Wendy's fan.. and that's because of their biggie bags and frosty's.
Atmosphere: 4
Food: 4
Service: 4
Julian Laird
When you order a large frosty and they give you small coke Plus the DRIED OUT POTATOE WITH 2 MUCH CHILLI ON TOP TO HIDE DRIED OUT POTATOE
Atmosphere: 1
Food: 1
Service: 1
Anthony BJ
Ms Willie has the greatest customer service!!!! We love you miss Willie! Top Tier Service
The food was so so. The burgers weren't hot, and unfortunately, the lemonade was sour (rancid/spoiled). The employees were kind and courteous when I registered my complaint! They responded quickly to correct the issue. Their self-service beverage machine only had ginger ale, and coke to offer. I was able to get some iced tea.
Atmosphere: 3
Food: 3
Service: 5
Maurice Wiggins
** DON'T COME TO THIS WENDY'S ** I wish I could give no stars the customer service is horrible. The people there are very rude towards certain people. The staff is quick to dismiss you while your still giving your order. The staff treat you as if you are annoying them and disrupting there day. If you want Wendy's go to another one.
Brain Storm
Got a bacon, Nader and this is what it is
Food: 1
Service: 1
John H Davis
I hate to beat the dead horse but the customer service here is awful…. I ordered through the app and went in to pick it up. I do this to make sure my order is accurate and I get the right number of sauces. I went in today, no one in store no one in drive thru. Waited a couple mins for service and he let me know they were working on it.
I was expecting cold fries because no one was there.
Cold fries ✅ Pickles on sandwiches I asked for no 🥒 ✅ Patties over cooked and rubbery ✅ Extra ice in drink I asked for no ice ✅
The attitude of the women in the front was so poor I didn’t even correct it. I just took my food and made the decision to continue driving to the other Woodbridge location or Stafford.
There is a reason why this location is always empty. It doesn’t mirror the quality you expect at other Wendy’s and the customer service is horrible… even for a Wendy’s….
Very friendly staff
Atmosphere: 5
Food: 5
Service: 5
Ordered a plain croissant sandwich (NO Swiss Sauce) and 2 seasoned potatoes. Sandwich was slathered with sauce and only 1 potatoes. When I showed the lady my physical receipt and the one on my phone, she huffed and checked her system. Like I was just in here... No apology not even a my bad. Didnt even say Ill take care of it. Just fries in bag and turned her back. smh anyway. I get to my car, open the sandwich and there is sauce literally everywhere. I take the sandwich back and met with the same disdain. They tried to reuse the meat to make the new sandwich. I had to repeat the request for all new items twice. I was very cordial the entire time and it wasnt busy at all.. Not sure why the attitude toward me....
Atmosphere: 4
Food: 4
Service: 1
How long does it take to make an order spend 20 in line just wait for one car at a time. Y’all need to hired more people this shit is sad 2026 no wonder y’all replaced by AI
Atmosphere: 1
Service: 1
Literally the worst service. I walked into the dining area & They acted like I was invisible. Then when I said excuse me they then told me I needed to go through drive through! They would not service me. Mind you in 3:21 pm and if the dining area was closed they should’ve locked the door.
Atmosphere: 1
Service: 1
Don’t know what all the fuss is about I had a perfectly normal fast food buying experience. 1 star deducted however because there was no ice in the soda machine. But I asked and I got ice. No issues.
Atmosphere: 4
Food: 5
Service: 5
Only one person speaks English. They are in the drive through. After waiting 5 minutes to be waited on I left.
Atmosphere: 1
Food: 1
Service: 1
Service inside is horrible.
Only one person can take your order because nobody speaks English. That person is running inside and out to deliver the over flow of the drive thru. Ridiculous
Atmosphere: 2
Food: 5
Service: 1
I'm a Wendy's fan.. and that's because of their biggie bags and frosty's.
Atmosphere: 4
Food: 4
Service: 4
When you order a large frosty and they give you small coke
Plus the DRIED OUT POTATOE WITH 2 MUCH CHILLI ON TOP TO HIDE DRIED OUT POTATOE
Atmosphere: 1
Food: 1
Service: 1
Ms Willie has the greatest customer service!!!! We love you miss Willie! Top Tier Service
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The food was so so. The burgers weren't hot, and unfortunately, the lemonade was sour (rancid/spoiled). The employees were kind and courteous when I registered my complaint! They responded quickly to correct the issue. Their self-service beverage machine only had ginger ale, and coke to offer. I was able to get some iced tea.
Atmosphere: 3
Food: 3
Service: 5
** DON'T COME TO THIS WENDY'S **
I wish I could give no stars the customer service is horrible. The people there are very rude towards certain people. The staff is quick to dismiss you while your still giving your order. The staff treat you as if you are annoying them and disrupting there day. If you want Wendy's go to another one.
Got a bacon, Nader and this is what it is
Food: 1
Service: 1
I hate to beat the dead horse but the customer service here is awful…. I ordered through the app and went in to pick it up. I do this to make sure my order is accurate and I get the right number of sauces. I went in today, no one in store no one in drive thru. Waited a couple mins for service and he let me know they were working on it.
I was expecting cold fries because no one was there.
Cold fries ✅
Pickles on sandwiches I asked for no 🥒 ✅
Patties over cooked and rubbery ✅
Extra ice in drink I asked for no ice ✅
The attitude of the women in the front was so poor I didn’t even correct it. I just took my food and made the decision to continue driving to the other Woodbridge location or Stafford.
There is a reason why this location is always empty. It doesn’t mirror the quality you expect at other Wendy’s and the customer service is horrible… even for a Wendy’s….
Food: 3
Service: 1
So good and I was sober too
Food: 5
Service: 5
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