Tonight we ordered a Buffalo Chicken Pizza from the Wytheville Dominoes. I ordered carry out and picked it up at the window along with an Italian sandwich, garlic knots and pasta dish (Chicken Alfredo). I checked the pizza box first to make sure it was correct and the top of the pizza was black with scorched cheese. I ask the employee to please make another one and she took the box and slammed the window shut. Another employee came back and said she wants to know what was on this pizza. I explained that it was the buffalo chicken pizza with the buffalo sauce, the chicken and the three different types of cheese. He very politely said, thank you and walked back to tell her. I witnessed her slamming boxes around inside the store, and when my second pizza was made, she brought it to the window, handed it to me and walked away. I checked the box again. Once again the cheese was scorched. There was no buffalo sauce or chicken on the pizza it was crust, cheese, and onion!! In addition to the jacked up pizza the chicken Alfredo was burnt and contained exactly 1/2 Cup in the container. Not even a large enough serving for a small child.
This was the LAST TIME I WILL EVER GIVE DOMINOS MY MONEY. Not only was she the employee rude, but she clearly did not know how to make the pizza that they advertise or understand portions!
Atmosphere: 1
Food: 1
Service: 1
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Ordered the extravaganza to be delivered and wound up with a ham and green peppers. This is the second time I ordered a particular pizza and received a different one than I ordered. I will not be ordering from Domino’s again. also could not reach anybody by phone both times to let them know that we didn’t receive the right pizza.
Food: 1
Service: 1
Rolando Santamaria
Working out of town and stopped by . Order 3 pizzas and all 3 pizzas were wrong. I didn’t realize till I got to hotel . Had a uber take me and and bring me back to hotel. One pizza was fulll of BARBECUE SAUCE!! I don’t even love or like!!! Don’t recommend at all. Save you money and go to Papa John’s
Atmosphere: 1
Food: 1
Service: 1
Joanie
Called for delivery - Did not know the address to my hotel - customer service was able to find me by using Google Maps and successfully delivered my order - FRESH, HOT and DELICIOUS within 25 minutes! Thank you!
Atmosphere: 5
Food: 5
Service: 5
Robbie Belton
Ordered the lava cakes with my order and instead got an extra order of Parmesan bites. Not the first time my order has been messed up
Zachary Poskas
Too many good pizza options in the area to eat burnt or undercooked pizza. Worst domino's around.
Atmosphere: 1
Food: 1
Service: 1
Yee Rrr
Food was over an hour late then just cancelled. What a team.
Atmosphere: 1
Food: 1
Service: 1
David Bowling
Me and my wife checked in the Hampton Inn and Wytheville Virginia. I called over a five minutes till nine Domino’s to order a small pizza first ask how long will it take 30 minutes they said I said OK I’ll take it. I paid for it with a credit card and had cash sitting here waiting on the delivery. I called over at 9:40 want to know where my pizza was the delivery guy said he delivered it knocked on my door no answer so I left it on the floor in front of your door. I went out look there’s nothing in front of my door so they asked me to. Is there another hotel beside you? I said I don’t know I gave you the address and my room number and a Hampton Inn address was 950 Pepper’s Ferry Rd. Wytheville Va room 207. So I asked him where was the pizza at? Nobody knocked on my door. He said I knocked twice and left it on the floor in front of your door. I said you didn’t bother to go down and ask the front desk to check the room, so no, I didn’t know what else to do so I just left it so I told you guys that it was awful late for me to eat. I never eat this late, but if you can make it, have it here in 15 minutes go ahead if not, just give my money back well they made it. I got it here 35 minutes later And it was not very warm at all. I mean, not even barely warm like it’s been sitting out for half an hour on top of the stove and the onions was on three pieces of the pizza. There was 10 pieces of sausage over the rest of it not a very good pizza. I love Domino’s, but this is the worst I’ve ever had in my entire life since you guys came out when I was a kid I probably will never order from you guys again since this was not taken care of very well the manager or whoever I talked to over there put me on hold and I’m trying to talk to him and ask him are you there? Hello hello they got ready to hang out and they answer me. He said we could have it back over to you as if it isn’t here in 15 minutes don’t bother and just give me my money back 35 to 40 minutes later he shows up in my door and gives me the excuse that he took it to a different hotel instead of look at the address he assumed it was somewhere else and took it to another hotel behind this one so I would really expect a phone call From somebody higher up than just a delivery driver my number 614-554-6662. Today’s date is 19 October. The time is 1038. I placed my original order at 9 PM and then talk to them again at 9:40.
Atmosphere: 1
Food: 2
Service: 1
Joyce LeBaron
I don't know if my review will go through without food and atmosphere grades. But seeing I never got my food and didn't go to the restaurant, I can't comment on the others I'm so glad to scroll down and realize I'm not the only one who felt ripped off by these people. I was watching minute by minute on the tracker because I was so hungry (not obsessive!) and was looking out the window waiting for my order. It never came, even after the computer said it was complete. Even after it took "Amanda" 30 minutes from they said she left. I called and the manager was the rudest person I'd ever spoken to. And then she put "Amanda" on the phone. She was even worse. And then they claimed I was swearing at them when I was swearing because to prove my point there was no pizza there I went outside on the porch and the cat escaped! They had their story down to a Tee and would not listen to a thing I said and were so beligerent and then hung up on me! I called back and a guy answered the next time and he asked me if I wanted a refund and I said yes and then he promptly hung up on me! I could go on and on in detail but I know many people who order from this Dominos ( or did anyway). They and I won't be doing it again. I called the national office and they gave me a case number. Just because I'm mad, I will be following up very carefully. Not for spite (well maybe) but just to make sure others don't have to endure what I did tonight. It's 11:40 pm now. I ordered around 8 pm and "Amanda" was supposed to have been on her way to my house (I could have walked) by 8:30. I called around 8:50. I'm still spitting nickels. LOL
***** I'm improving my review. I just spoke with Edward, who says he's an Assistant Manager (It's 10-16-24) he says he doesn't want his store to have a bad review and that the people who were on duty at that time were fired.
I hadn't received a refund on my credit card and so I finally called. He did it for me over the phone He's a lovely person, as compared to the banshees I spoke to last month.
I'll give Domino's Wytheville another try!
Service: 1
Mandy Hess
Awesome place good customer service and very friendly people and the food was delicious and fresh and hot
Ordered a Pizza Sept 27, 2024 at 5:30pm. The Tracker App said it was being prepared at 5:30, at 6:00 it still said being prepared. At 6:40 it still was not done and I was told that they were working on it and it would be another hour before it was done. I told the lady at the window to keep it and that it had already been over an hour. I told her I wanted a refund since I had paid for it online. She said it would not be a problem. So far it is still showing on my credit card! I went to Little Caesars, placed my order and had my Pizza in 10 minutes while also saving $7.00.
Atmosphere: 1
Food: 1
Service: 1
Adam Moore
Ordered online and the tracker said 30 minutes max. After waiting for over an hour I called and waited another 15 minutes to speak with someone. I was then told my order was going to be at least 2 hours before delivery. Had to go pick it up myself. Food was cold and order was incomplete due to shortage of supplies. No refund to my card was available. How come? BC there was NO MANAGER ON SITE!!! UNEXCUSABLE ON A FRIDAY NIGHT DURING A DISASTER!!!! I really felt very sympathetic for the workers who were just thrown to the wolves. I am just so absolutely disgusted with this whole experience, I may never order from Domino's again. The management of this establishment needs to be held accountable for this egregious negligence to their employees and to their customers. Had to update...the following day I was issued refund with no issues so I'll change it from 1 to 2 stars. Overall, still a poor experience. Domino's is gonna have to do better than that.
Atmosphere: 2
Food: 1
Service: 3
Kristin Price
Ordered late so keep this mind, the order was made by Mackenzie. There was a clear attempt to not make my order properly. I only received black olives on my pizza when I asked for black olives and pepperoni, the other pizza had an excessive amount of something I ask for extra on.
Atmosphere: 5
Food: 1
Service: 1
EZ Ellegance
If you pick up your order and you paid .75¢ per tiny cup of marinara, which should be included with any bread but is not, be certain to check because this is the 2nd time I've paid for sauces & didn't get them. It's bad enough to be charged & worse to pay 3X what is customary for "extras" but....my bad. I won't be doing it again bc I doubt I'll be going back. I rarely eat fast food and rarely eat pizza so if I do, I at least expect what I've paid for in advance. Typical
Tonight we ordered a Buffalo Chicken Pizza from the Wytheville Dominoes. I ordered carry out and picked it up at the window along with an Italian sandwich, garlic knots and pasta dish (Chicken Alfredo). I checked the pizza box first to make sure it was correct and the top of the pizza was black with scorched cheese. I ask the employee to please make another one and she took the box and slammed the window shut. Another employee came back and said she wants to know what was on this pizza. I explained that it was the buffalo chicken pizza with the buffalo sauce, the chicken and the three different types of cheese. He very politely said, thank you and walked back to tell her. I witnessed her slamming boxes around inside the store, and when my second pizza was made, she brought it to the window, handed it to me and walked away. I checked the box again. Once again the cheese was scorched. There was no buffalo sauce or chicken on the pizza it was crust, cheese, and onion!! In addition to the jacked up pizza the
chicken Alfredo was burnt and contained exactly 1/2 Cup in the container. Not even a large enough serving for a small child.
This was the LAST TIME I WILL EVER GIVE DOMINOS MY MONEY. Not only was she the employee rude, but she clearly did not know how to make the pizza that they advertise or understand portions!
Atmosphere: 1
Food: 1
Service: 1
Ordered the extravaganza to be delivered and wound up with a ham and green peppers. This is the second time I ordered a particular pizza and received a different one than I ordered. I will not be ordering from Domino’s again. also could not reach anybody by phone both times to let them know that we didn’t receive the right pizza.
Food: 1
Service: 1
Working out of town and stopped by . Order 3 pizzas and all 3 pizzas were wrong. I didn’t realize till I got to hotel . Had a uber take me and and bring me back to hotel.
One pizza was fulll of BARBECUE SAUCE!! I don’t even love or like!!!
Don’t recommend at all. Save you money and go to Papa John’s
Atmosphere: 1
Food: 1
Service: 1
Called for delivery - Did not know the address to my hotel - customer service was able to find me by using Google Maps and successfully delivered my order - FRESH, HOT and DELICIOUS within 25 minutes! Thank you!
Atmosphere: 5
Food: 5
Service: 5
Ordered the lava cakes with my order and instead got an extra order of Parmesan bites. Not the first time my order has been messed up
Too many good pizza options in the area to eat burnt or undercooked pizza. Worst domino's around.
Atmosphere: 1
Food: 1
Service: 1
Food was over an hour late then just cancelled. What a team.
Atmosphere: 1
Food: 1
Service: 1
Me and my wife checked in the Hampton Inn and Wytheville Virginia. I called over a five minutes till nine Domino’s to order a small pizza first ask how long will it take 30 minutes they said I said OK I’ll take it. I paid for it with a credit card and had cash sitting here waiting on the delivery. I called over at 9:40 want to know where my pizza was the delivery guy said he delivered it knocked on my door no answer so I left it on the floor in front of your door. I went out look there’s nothing in front of my door so they asked me to. Is there another hotel beside you? I said I don’t know I gave you the address and my room number and a Hampton Inn address was 950 Pepper’s Ferry Rd. Wytheville Va room 207. So I asked him where was the pizza at? Nobody knocked on my door. He said I knocked twice and left it on the floor in front of your door. I said you didn’t bother to go down and ask the front desk to check the room, so no, I didn’t know what else to do so I just left it so I told you guys that it was awful late for me to eat. I never eat this late, but if you can make it, have it here in 15 minutes go ahead if not, just give my money back well they made it. I got it here 35 minutes later And it was not very warm at all. I mean, not even barely warm like it’s been sitting out for half an hour on top of the stove and the onions was on three pieces of the pizza. There was 10 pieces of sausage over the rest of it not a very good pizza. I love Domino’s, but this is the worst I’ve ever had in my entire life since you guys came out when I was a kid I probably will never order from you guys again since this was not taken care of very well the manager or whoever I talked to over there put me on hold and I’m trying to talk to him and ask him are you there? Hello hello they got ready to hang out and they answer me. He said we could have it back over to you as if it isn’t here in 15 minutes don’t bother and just give me my money back 35 to 40 minutes later he shows up in my door and gives me the excuse that he took it to a different hotel instead of look at the address he assumed it was somewhere else and took it to another hotel behind this one so I would really expect a phone call From somebody higher up than just a delivery driver my number 614-554-6662. Today’s date is 19 October. The time is 1038. I placed my original order at 9 PM and then talk to them again at 9:40.
Atmosphere: 1
Food: 2
Service: 1
I don't know if my review will go through without food and atmosphere grades. But seeing I never got my food and didn't go to the restaurant, I can't comment on the others
I'm so glad to scroll down and realize I'm not the only one who felt ripped off by these people. I was watching minute by minute on the tracker because I was so hungry (not obsessive!) and was looking out the window waiting for my order. It never came, even after the computer said it was complete. Even after it took "Amanda" 30 minutes from they said she left. I called and the manager was the rudest person I'd ever spoken to. And then she put "Amanda" on the phone. She was even worse. And then they claimed I was swearing at them when I was swearing because to prove my point there was no pizza there I went outside on the porch and the cat escaped! They had their story down to a Tee and would not listen to a thing I said and were so beligerent and then hung up on me! I called back and a guy answered the next time and he asked me if I wanted a refund and I said yes and then he promptly hung up on me! I could go on and on in detail but I know many people who order from this Dominos ( or did anyway). They and I won't be doing it again. I called the national office and they gave me a case number. Just because I'm mad, I will be following up very carefully. Not for spite (well maybe) but just to make sure others don't have to endure what I did tonight. It's 11:40 pm now. I ordered around 8 pm and "Amanda" was supposed to have been on her way to my house (I could have walked) by 8:30. I called around 8:50. I'm still spitting nickels. LOL
***** I'm improving my review. I just spoke with Edward, who says he's an Assistant Manager (It's 10-16-24) he says he doesn't want his store to have a bad review and that the people who were on duty at that time were fired.
I hadn't received a refund on my credit card and so I finally called. He did it for me over the phone He's a lovely person, as compared to the banshees I spoke to last month.
I'll give Domino's Wytheville another try!
Service: 1
Awesome place good customer service and very friendly people and the food was delicious and fresh and hot
Vegetarian options: Very veggie pizza and salads
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Chicken Wings, Tater Tots, Lava Cake
Restaurantji Recommends
Rough over here
Ordered a Pizza Sept 27, 2024 at 5:30pm. The Tracker App said it was being prepared at 5:30, at 6:00 it still said being prepared. At 6:40 it still was not done and I was told that they were working on it and it would be another hour before it was done. I told the lady at the window to keep it and that it had already been over an hour. I told her I wanted a refund since I had paid for it online. She said it would not be a problem. So far it is still showing on my credit card! I went to Little Caesars, placed my order and had my Pizza in 10 minutes while also saving $7.00.
Atmosphere: 1
Food: 1
Service: 1
Ordered online and the tracker said 30 minutes max. After waiting for over an hour I called and waited another 15 minutes to speak with someone. I was then told my order was going to be at least 2 hours before delivery. Had to go pick it up myself. Food was cold and order was incomplete due to shortage of supplies. No refund to my card was available. How come? BC there was NO MANAGER ON SITE!!! UNEXCUSABLE ON A FRIDAY NIGHT DURING A DISASTER!!!! I really felt very sympathetic for the workers who were just thrown to the wolves. I am just so absolutely disgusted with this whole experience, I may never order from Domino's again. The management of this establishment needs to be held accountable for this egregious negligence to their employees and to their customers. Had to update...the following day I was issued refund with no issues so I'll change it from 1 to 2 stars. Overall, still a poor experience. Domino's is gonna have to do better than that.
Atmosphere: 2
Food: 1
Service: 3
Ordered late so keep this mind, the order was made by Mackenzie. There was a clear attempt to not make my order properly. I only received black olives on my pizza when I asked for black olives and pepperoni, the other pizza had an excessive amount of something I ask for extra on.
Atmosphere: 5
Food: 1
Service: 1
If you pick up your order and you paid .75¢ per tiny cup of marinara, which should be included with any bread but is not, be certain to check because this is the 2nd time I've paid for sauces & didn't get them. It's bad enough to be charged & worse to pay 3X what is customary for "extras" but....my bad. I won't be doing it again bc I doubt I'll be going back. I rarely eat fast food and rarely eat pizza so if I do, I at least expect what I've paid for in advance. Typical
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Lava Cake
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