I sent this to the only way to contact sonic online- no email was provided with no results. I’m leaving a review in hopes someone will contact me and address this issue! Thank you!
Dear Sonic Customer Service,
I am writing to formally express my concern regarding an experience at your Wytheville, Virginia location this evening 10/10/2025.
Upon arriving, I was greeted by a team member named Micah, who was extremely courteous and transparent. He explained that the store was short-staffed, with only two employees working, and that food orders would take approximately 30 minutes. I greatly appreciated his professionalism and honesty. I informed him that I would only be ordering drinks, as Sonic’s beverages and ice are a favorite of mine and the primary reason I continue to visit your establishments.
Unfortunately, I was unable to place my order through the Sonic app, as it was not connecting or allowing me to submit my order. I kindly asked that my drink order be adjusted to reflect the half-price offer typically available through the app, as this has been honored at other Sonic locations (including this one in the past) when the app experiences technical issues.
Micah explained that he could not override the price because it was after Happy Hour, and that this was company policy. He sought clarification from his shift lead, who confirmed that he should not make any adjustments. When I asked for her name, he indicated that he did not know it.
I would like clarification as to whether this is truly Sonic’s company policy. If it is, while I respectfully disagree, I will accept it and simply take my business elsewhere when the app is down — as the issue is not the customer’s fault. However, if this is not official company policy, I would strongly encourage management to send a reminder or updated guidance to all stores to ensure consistency.
The inconsistency from one location to another is frustrating and diminishes the customer experience. I want to emphasize that Micah handled the situation with great professionalism and respect — my concern lies solely with the policy and lack of uniformity across locations.
Thank you for taking the time to review this matter. I look forward to your clarification on whether the employee’s response reflects Sonic’s official policy and what steps will be taken to ensure consistent service standards across locations.
Faith Gearheart
The waitress was extremely rude all but threw the food at us and my mom’s burger was cold. Mozzarella sticks were good though.
Atmosphere: 1
Food: 1
Service: 1
Patricia Pruitt
Pretty good
Atmosphere: 4
Food: 4
Service: 4
Devin Doucette
When your hot dogs rival old 7 11 Weiner's sitting out all day it's never a good sign. Solid burger microwaved and old mozzarella sticks and reheated tooooottsss the most disappointing of all and the cheapest remedy. Bad Manager probably telling them to not throw old food away to save a few pennies.
Atmosphere: 3
Food: 3
Service: 3
Erin Curry
Ordered a couple things, grilled cheese and tea. Repeated myself several times. Then I raised my voice in case she couldn't hear me. She didn't like that and cursed my up and down. Then didn't get my receipt or chamge. Kristy Krista? Talk about a foul mouth to her customer. All I can say is Wow!!
Jeff Hash
Always enjoy sonic, good food.
Atmosphere: 5
Food: 5
Service: 5
Russell H McCullough
Appears brand new. Beautiful wooded and shady property. Good value and flavorful food as fast food goes. Short staffed. One person was running all sales, call ins, drive ups, and walk ups. She was fantastic, understanding, and friendly. Not close to the interstate though. Overall, a great place to stop in Waterville, VA if one is not pressed for time.
Atmosphere: 5
Food: 4
Service: 5
Keith Stevenson
They're open when the locals are closed. We had ice cream desserts. They were excellent. Very friendly staff. They don't accept tips, but we insisted.
I pulled into Sonic today and I waited 17 minutes pushed that red button several times because it cleared itself and had to reset it Never in my life have I dealt with a Sonic like this one hardly anybody on the lot or in spots loud blaring music from cars dropping off employees I drive a truck cross country stop in alot of sonics on route never I have seen anyone like this one Grant you one thing everyone has a choice and I left without ordering and will never be back
Sharon Sam Rogers
Quick, clean. Great food
Atmosphere: 5
Food: 5
Service: 5
Amber Sawyers
Girl there today working lunch by herself was phenomenal. I wish I remembered her name, but I'm terrible at names. Every time I'm there and she's working, she always does a great job and makes the fast food experience a good one. She's always working hard and going above and beyond to make sure everything is done in a timely manner and customers are leaving happy. She deserves a raise!! Get on it, Sonic! Great job! 😜
Atmosphere: 5
Food: 5
Service: 5
Gregory Martinez
Best sonic in America..
Atmosphere: 5
Food: 5
Service: 5
Ryan Schmidt
I love a good Sonic. The drinks are always good, something about the ice. And of course cherry limeade. Milkshakes here are amazing. But the burgers are definitely why I'm here, it's not just a McDonald's or a regular driving burger these burgers actually taste like a burger. Think I got the double bacon cheeseburger which I probably shouldn't crush but it's way too good. I could eat Sonic three times a week no problems. This specific one really hits the spot the staff is always on time they have never messed up a meal I've eaten here probably 3 or 4 times. Definitely would recommend.
Deontie was on point with the food!!!
Atmosphere: 3
Food: 4
Service: 5
I sent this to the only way to contact sonic online- no email was provided with no results. I’m leaving a review in hopes someone will contact me and address this issue! Thank you!
Dear Sonic Customer Service,
I am writing to formally express my concern regarding an experience at your Wytheville, Virginia location this evening 10/10/2025.
Upon arriving, I was greeted by a team member named Micah, who was extremely courteous and transparent. He explained that the store was short-staffed, with only two employees working, and that food orders would take approximately 30 minutes. I greatly appreciated his professionalism and honesty. I informed him that I would only be ordering drinks, as Sonic’s beverages and ice are a favorite of mine and the primary reason I continue to visit your establishments.
Unfortunately, I was unable to place my order through the Sonic app, as it was not connecting or allowing me to submit my order. I kindly asked that my drink order be adjusted to reflect the half-price offer typically available through the app, as this has been honored at other Sonic locations (including this one in the past) when the app experiences technical issues.
Micah explained that he could not override the price because it was after Happy Hour, and that this was company policy. He sought clarification from his shift lead, who confirmed that he should not make any adjustments. When I asked for her name, he indicated that he did not know it.
I would like clarification as to whether this is truly Sonic’s company policy. If it is, while I respectfully disagree, I will accept it and simply take my business elsewhere when the app is down — as the issue is not the customer’s fault. However, if this is not official company policy, I would strongly encourage management to send a reminder or updated guidance to all stores to ensure consistency.
The inconsistency from one location to another is frustrating and diminishes the customer experience. I want to emphasize that Micah handled the situation with great professionalism and respect — my concern lies solely with the policy and lack of uniformity across locations.
Thank you for taking the time to review this matter. I look forward to your clarification on whether the employee’s response reflects Sonic’s official policy and what steps will be taken to ensure consistent service standards across locations.
The waitress was extremely rude all but threw the food at us and my mom’s burger was cold. Mozzarella sticks were good though.
Atmosphere: 1
Food: 1
Service: 1
Pretty good
Atmosphere: 4
Food: 4
Service: 4
When your hot dogs rival old 7 11 Weiner's sitting out all day it's never a good sign. Solid burger microwaved and old mozzarella sticks and reheated tooooottsss the most disappointing of all and the cheapest remedy. Bad Manager probably telling them to not throw old food away to save a few pennies.
Atmosphere: 3
Food: 3
Service: 3
Ordered a couple things, grilled cheese and tea. Repeated myself several times. Then I raised my voice in case she couldn't hear me. She didn't like that and cursed my up and down. Then didn't get my receipt or chamge. Kristy Krista? Talk about a foul mouth to her customer. All I can say is Wow!!
Always enjoy sonic, good food.
Atmosphere: 5
Food: 5
Service: 5
Appears brand new. Beautiful wooded and shady property. Good value and flavorful food as fast food goes. Short staffed. One person was running all sales, call ins, drive ups, and walk ups. She was fantastic, understanding, and friendly. Not close to the interstate though. Overall, a great place to stop in Waterville, VA if one is not pressed for time.
Atmosphere: 5
Food: 4
Service: 5
They're open when the locals are closed. We had ice cream desserts. They were excellent. Very friendly staff. They don't accept tips, but we insisted.
Atmosphere: 3
Food: 4
Service: 4
Onion rings and drink for lunch. It was ok
Food: 3
Service: 5
Restaurantji Recommends
I pulled into Sonic today and I waited 17 minutes pushed that red button several times because it cleared itself and had to reset it
Never in my life have I dealt with a Sonic like this one hardly anybody on the lot or in spots loud blaring music from cars dropping off employees
I drive a truck cross country stop in alot of sonics on route never I have seen anyone like this one
Grant you one thing everyone has a choice and I left without ordering and will never be back
Quick, clean. Great food
Atmosphere: 5
Food: 5
Service: 5
Girl there today working lunch by herself was phenomenal. I wish I remembered her name, but I'm terrible at names. Every time I'm there and she's working, she always does a great job and makes the fast food experience a good one. She's always working hard and going above and beyond to make sure everything is done in a timely manner and customers are leaving happy. She deserves a raise!! Get on it, Sonic! Great job! 😜
Atmosphere: 5
Food: 5
Service: 5
Best sonic in America..
Atmosphere: 5
Food: 5
Service: 5
I love a good Sonic. The drinks are always good, something about the ice. And of course cherry limeade. Milkshakes here are amazing. But the burgers are definitely why I'm here, it's not just a McDonald's or a regular driving burger these burgers actually taste like a burger. Think I got the double bacon cheeseburger which I probably shouldn't crush but it's way too good. I could eat Sonic three times a week no problems. This specific one really hits the spot the staff is always on time they have never messed up a meal I've eaten here probably 3 or 4 times. Definitely would recommend.
Atmosphere: 4
Food: 5
Service: 4
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