Pizza Hut

WORSE PIZZA ORDERING EXPERIENCE. I haven't had Pizza Hut in over 20 yrs. Decided to give it a try on a cold night, ordered $60 worth of food via delivery just to not get my food, had to put clothes on (out of shower) to get myself even though I included a tip & was charged a delivery fee. When I got there, they couldn't find the order. Order placed at 7:15, order confirmed right after, & adv being made. After not receiving it and hr. later, I got in my car at 8:10 to go see where it was (store not answering phone & going to cust serv instead, cust serv manager tried calling but got no answer from the store), I get to the store & JOHN is confused on where my order is. The order was then loc in the system by my #. I waited another 35 min for him to decide he will start making the food, while waiting there, over 9 diff door dashers came in to get my order. Apparently they gave my food to someone else & door dash never picked it up so its now being sent from dasher to dasher since it was never picked up. While there, Jr (a delivery man) & the cook (unk name) were chewing behind the counter while dropping food. Another customer came in (an employee) to order food & John the mgr made their food, gave them extras (that weren't asked for) & sent them on their way, stating they can get bone in wings vs. boneless and any extra meat on their order just cause (he was tryna be cool). I could care less about him giving away food, my problem is, I have been waiting now in the store for almost an hr. w/ STILL NO FOOD yet. Finally I get my food and as I'm leaving the 10th door dasher shows up to get my order. I get my food and I'm now finally getting in my car at 9:40pm (I ordered at 7pm ish) w/ my food. I get home..... & oh hell no. Everything is nasty & the pizza is cooked so hard (thin crust) that it taste like tortilla chips. I will never try this pizza hut again, esp with those 3/4 workers there (the 4th person (also deliver) just kinda did nothing good or bad, just stood there until I offered to come around the counter to help cause now its getting ridiculous). John, Jr & the other guy in the cooking area has no sense of urgency or store order & shld never ever be on a shift by themselves unless they have someone there to manage them because they have no clue about running anything. Not only was this unacceptable but the place has no order and everything was just unsatisfactory. While there, John also offered other door dashers free sodas for their wait but not once offered anything to me as I WAS SURE TO BE UNDERSTANDING AND NOT CAUSE CHAOS. I also wrote a statement for John explaining what happened & so management cld have it along w/ my receipt. This was just terrible. By the time I get home, now its almost 10pm (3 hrs later) & I was charged a delivery fee & I also included a tip. NOT SURE WHO KEPT THE TIP. I also noticed that John was sending delivery drivers to orders w/ over $10 tip & pushing the lower tip orders to door dash. I only notice cause everytime the wld come or go, he wld say u had a $10 one and so does Jr. Youll have another $10 & above n this next one too. (I was just there a looong time & heard/saw way too much) Weird thing is, my tip was slightly under $10 so I'm assuming that's why my order was pushed to door dash, meanwhile I'm only 3 miles away. (Crazy)

Food: 1

Service: 1

Best pizza in my opinion definitely will go back again and again

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Breadsticks, Half Melt & Side

Horrible Experience, just horrible. Pie was incorrectly made and after tipping in addition to the delivery fee one would assume the pie would have been at least Luke warm. Hate is a very strong & unnecessary word but I think I hate this particular pizza hut. Shut the entire building down & re-train everybody & let's start over, please and thank you

I am in shocked of the experience I just received from this store. I came in and older man was counting money from the drawer. I patiently waited for him to finish. When he did he just walked away from me without saying a word. A younger lady was trying to get his attention to let him know I was waiting to pay for my order. The man started to yell at the young lady “YOUR NOT MY BOSS” repeatedly. She kindly asked him for his code so she can give me my food and I can pay, but he refuses. The only thing that save them from me walking out and canceling my order was the young lady who apologized for his action. She had to give me my food for free because he didn’t want to serve me. This is my regular Pizza Hut I go to, but in all honestly this not the first time this man has been rude to me, so from now every time I see him in there, I’ll take the chance and drive an extra 15min down the road to go to a different Pizza Hut.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Stuffed Cheez-It Pizza, Breadsticks, Cheese Pizza on Hand Toss

We ordered the new Tavern Pizza in a karge. We got it with pepperoni and mushrooms, plus extra cheese, which cost an additional $2.00. This has to be the sparsest pizza I have ever gotten. There isn't even a slice of pepperoni amd a mushroom on each piece, and if it has extra cheese, I hate to see it with regular cheese. Last time I will order from here.

Food: 1

This is literally the only Pizza Hut in Newport News that I would go to! The rest of them I have no clue why they're so nasty or the food tastes gross... But this Pizza Hut is literally the only Pizza Hut that cooks the orders right... And they are nice and the food is always fresh and delicious. I don't understand why other Pizza huts can't do the same thing... I'm always willing to make the drive for this Pizza Hut lol

Atmosphere: 5

Food: 5

Service: 5

Dakota is awesomeness

Atmosphere: 5

Food: 5

Service: 5

Dakota is

Atmosphere: 5

Food: 5

Service: 5

Great service. Excellent staff.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Stuffed Cheez-It Pizza, Cheese Pizza on Hand Toss, Pepperoni Pizza, Cheese Sticks, Pepperoni Lovers Pizza, Cinnamon Sticks

Website was broken and would not let me redeem rewards. I had to use the app instead. Pizza and wings were okay, not great, but I wanted the convenience and it was not there this time.

Atmosphere: 3

Food: 4

Service: 2

Recommended dishes: Sides

The New style pizza we ordered was very and over cooked. We should have checked it before leaving out before leaving the store,

Super fast delivery. 23 minutes from order to delivery.

8100 George Washington Highway (Rt. 17)Great food - Great Service - Great people

Can i say just Wow! Customer service from Dakota was great! Food was done so fast! This level of cutomer service is rare! Thank you! Great customer service in my opinion is rare to find nowadays.

This shop has been doing an excellent job for the last few years. We've got lots of choices, we choose Pizza Hut far more than not.