Every store is understaffed and that’s understood. But acknowledging your customers at all will be helpful. I waited at the front for 8 minutes and wasn’t acknowledged once. One girl looked at me and looked away. My order was supposed to be done 10 minutes ago and it still hasn’t been started. I seen another customer leave for the same reason. Not a “hi”, “I’ll be with you in a minute”, “what’s the name for the order”, nothing. Being patient is one thing, being ignored completely is another.It took 15 minutes for me to be acknowledged.
Service: 1
S J
Always pleasant staff, and correct order. Clean store and pretty quick
Atmosphere: 4
Food: 4
Service: 4
FatzTooP
The ONLY Tropical Smoothie I go to in this area !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Avocolada, Kiwi Quencher
DeRie Hefter
Love the choices for
Atmosphere: 5
Food: 5
Service: 5
Alexis C.
Probably the best Tropical Smoothie I've been to so far. The layout is spacious, inside is clean, the location has tons of surrounding parking, and the staff is kind. It isn't the same building that they have posted on Yelp, so I'll post what it looks like (no drive-thru). I really like how the inside is set up, so there's a bunch of interior pics below too. Their smoothies actually tasted like fruit smoothies and weren't watered down, too sour, or overpowered by banana. Lol. My husband ordered a Chipotle Chicken Flatbread and he mentioned it was the neatest packaged flatbread he's had and perfectly made too. We personally like our flatbreads sauced up or with the right amount of sauce because that's where the flavor is and they did a good job. Their featured Mango Monsoon smoothie is good.. I mean I finished the whole thing before my husband finished his and that rarely happens. It tastes similar to the pineapple passion fruit drink from Starbucks and definitely makes you feel like you're in the tropics.
Stacey Salerno
Dominic helped us decide which smoothie would be best for us and was so kind. We really appreciated his kind words and easy demeanor.This is the best tropical smoothie location! Such great smoothies!
Google user
Dominic helped us decide which smoothie would be best for us and was so kind. We really appreciated his kind words and easy demeanor. This is the best tropical smoothie location! Such great smoothies!
K C.
Normally Trop Smoothie dies a good job, but sometimes they miss the mark completely. A Chipotle Chicken was ordered from this location around 9:20am. DoorDash delivered it and the photo shows what was found. It apparently was a joke, or simply an incompetent worker was not trained or managed. I called the establishment and the young lady that answered said there was no manager at the store. This speaks volumes for this location. Buyer Beware!!
Tu Nguyen
Clean place, fast service, the drink tastes just fine.
Ebony Franklin
I ordered ahead and my order was made before the quoted time. I love this chain!
My family and I go through a lot of smoothies. Which means we have also visited different Tropical smoothie Cafe's and by FAR the best smoothies come from Yorktown! Their smoothies are consistent in flavor which matters when you develop a taste for specific smoothie flavors. However the most important factor for the five stars is the customer service. This store has the friendliest staff compared to other tropical smoothie cafes. I've had my orders taken at different tropical smoothie cafes by staff that almost seem to be upset that they have to be there and take it out on you. At Yorktown TSC I have never been aggressively asked what I wanted or hurried for not knowing what to get. Thank you.
Taylor Patton
We ordered 3 different smoothies from this location all of them were watered down and tasted the same. We also order a wrap. The ingredients were not fresh and the sauce that is normally inside wasn’t even the correct sauce. When I called to complain the owner couldn’t help us unless we brought all of our food and smoothies back. We were already home with our 2 young children across town. This isnt the first time I’ve had an issue with this location. It’s very frustrating to spend almost $40 on something nasty.
Andrew N.
Tropical Smoothie Cafe is pretty garbage now. The prices are super inflated (~$7 for a smoothie and $8 for a food item), and it is just not worth it anymore. I used a free smoothie with your food entree coupon, and I was flabbergasted by the price of the flatbread. I ordered a chipotle chicken flatbread and a chia banana boost smoothie for around $8 including the coupon.The flatbread was actually quite good although it looked like I was getting ripped off. It is incredibly easy to make, and you can make one at home for so much less than what they charge you. Tastewise, this was delicious.The smoothie I got was mid, but it was what I was in the mood for. I feel as though Tropical Smoothie has fell off because we often get smoothies that taste diluted now. The flavor wasn't really there, and it wasn't like how I remember it used to be.Overall, pretty bad. I would never recommend this place because you're just giving away your money. Although eating out is always going to be more expensive than DIY, for this restaurant, the price is so bad that you should just go to the grocery store, buy the ingredients, and make it yourself.
Jessica T.
We ordered delivery online and the manager called us the next day to correct a side order. So considerate! And delicious! We've been into the store as well which is also very clean with quick service.
Kellas Corner
My husband and I come into the restaurant fairly close to the store closing. Instead of making us aware of their rule to not make food five minutes before the restaurant closes the cashier was very rude and gave us a hard time rolling her eyes telling us next time we would not be able to order food after a certain time. That’s fine! instead of complaining this employee could have just nicely let us know they were not taking anymore orders. She was rolling her eyes and when I went to take my bag of food from her shoved it down onto the counter and rushed us out of the store. She had light brown hair and was wearing a blue shirt. The employee also waited until after we ordered the food to make us aware of the policy. We would have had no problem just ordering drinks. I felt very unwelcome as some one who had worked food services before I understand wanting to go home but that was un called for.7/20/2022.
Every store is understaffed and that’s understood. But acknowledging your customers at all will be helpful. I waited at the front for 8 minutes and wasn’t acknowledged once. One girl looked at me and looked away. My order was supposed to be done 10 minutes ago and it still hasn’t been started. I seen another customer leave for the same reason. Not a “hi”, “I’ll be with you in a minute”, “what’s the name for the order”, nothing. Being patient is one thing, being ignored completely is another.It took 15 minutes for me to be acknowledged.
Service: 1
Always pleasant staff, and correct order. Clean store and pretty quick
Atmosphere: 4
Food: 4
Service: 4
The ONLY Tropical Smoothie I go to in this area !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Avocolada, Kiwi Quencher
Love the choices for
Atmosphere: 5
Food: 5
Service: 5
Probably the best Tropical Smoothie I've been to so far. The layout is spacious, inside is clean, the location has tons of surrounding parking, and the staff is kind. It isn't the same building that they have posted on Yelp, so I'll post what it looks like (no drive-thru). I really like how the inside is set up, so there's a bunch of interior pics below too. Their smoothies actually tasted like fruit smoothies and weren't watered down, too sour, or overpowered by banana. Lol. My husband ordered a Chipotle Chicken Flatbread and he mentioned it was the neatest packaged flatbread he's had and perfectly made too. We personally like our flatbreads sauced up or with the right amount of sauce because that's where the flavor is and they did a good job. Their featured Mango Monsoon smoothie is good.. I mean I finished the whole thing before my husband finished his and that rarely happens. It tastes similar to the pineapple passion fruit drink from Starbucks and definitely makes you feel like you're in the tropics.
Dominic helped us decide which smoothie would be best for us and was so kind. We really appreciated his kind words and easy demeanor.This is the best tropical smoothie location! Such great smoothies!
Dominic helped us decide which smoothie would be best for us and was so kind. We really appreciated his kind words and easy demeanor. This is the best tropical smoothie location! Such great smoothies!
Normally Trop Smoothie dies a good job, but sometimes they miss the mark completely. A Chipotle Chicken was ordered from this location around 9:20am. DoorDash delivered it and the photo shows what was found. It apparently was a joke, or simply an incompetent worker was not trained or managed. I called the establishment and the young lady that answered said there was no manager at the store. This speaks volumes for this location. Buyer Beware!!
Clean place, fast service, the drink tastes just fine.
I ordered ahead and my order was made before the quoted time. I love this chain!
Restaurantji Recommends
My family and I go through a lot of smoothies. Which means we have also visited different Tropical smoothie Cafe's and by FAR the best smoothies come from Yorktown! Their smoothies are consistent in flavor which matters when you develop a taste for specific smoothie flavors. However the most important factor for the five stars is the customer service. This store has the friendliest staff compared to other tropical smoothie cafes. I've had my orders taken at different tropical smoothie cafes by staff that almost seem to be upset that they have to be there and take it out on you. At Yorktown TSC I have never been aggressively asked what I wanted or hurried for not knowing what to get. Thank you.
We ordered 3 different smoothies from this location all of them were watered down and tasted the same. We also order a wrap. The ingredients were not fresh and the sauce that is normally inside wasn’t even the correct sauce. When I called to complain the owner couldn’t help us unless we brought all of our food and smoothies back. We were already home with our 2 young children across town. This isnt the first time I’ve had an issue with this location. It’s very frustrating to spend almost $40 on something nasty.
Tropical Smoothie Cafe is pretty garbage now. The prices are super inflated (~$7 for a smoothie and $8 for a food item), and it is just not worth it anymore. I used a free smoothie with your food entree coupon, and I was flabbergasted by the price of the flatbread. I ordered a chipotle chicken flatbread and a chia banana boost smoothie for around $8 including the coupon.The flatbread was actually quite good although it looked like I was getting ripped off. It is incredibly easy to make, and you can make one at home for so much less than what they charge you. Tastewise, this was delicious.The smoothie I got was mid, but it was what I was in the mood for. I feel as though Tropical Smoothie has fell off because we often get smoothies that taste diluted now. The flavor wasn't really there, and it wasn't like how I remember it used to be.Overall, pretty bad. I would never recommend this place because you're just giving away your money. Although eating out is always going to be more expensive than DIY, for this restaurant, the price is so bad that you should just go to the grocery store, buy the ingredients, and make it yourself.
We ordered delivery online and the manager called us the next day to correct a side order. So considerate! And delicious! We've been into the store as well which is also very clean with quick service.
My husband and I come into the restaurant fairly close to the store closing. Instead of making us aware of their rule to not make food five minutes before the restaurant closes the cashier was very rude and gave us a hard time rolling her eyes telling us next time we would not be able to order food after a certain time. That’s fine! instead of complaining this employee could have just nicely let us know they were not taking anymore orders. She was rolling her eyes and when I went to take my bag of food from her shoved it down onto the counter and rushed us out of the store. She had light brown hair and was wearing a blue shirt. The employee also waited until after we ordered the food to make us aware of the policy. We would have had no problem just ordering drinks. I felt very unwelcome as some one who had worked food services before I understand wanting to go home but that was un called for.7/20/2022.