The coffee tasted like it was watered down and the didn't add the sweater, the breakfast sandwich was so small i had just a bite and a half.
Atmosphere: 3
Food: 1
Service: 3
Cristhian Julian Garcia Santiago
They were very nice. Fast and my coffee was very hot and that’s how I like it.
Atmosphere: 4
Food: 5
Service: 5
Richard Lyle
I've been to this dunkin' donuts on at least five occasions. Only once did I get a hot coffee in a reasonable time. Twice the people were literally hiding in the back of the store playing on their phones. I had to walk around to the side of the counter and wave to them to let them know that I was waiting to order. Twice the coffee was cold and I had to throw it out. This is indicative of the integrity of most young people today. If the profit on a $3.50 cup of coffee wasn't so great this store would be closed. Shameful.
Fiona Jacobsen
It used to be quite good but as of late (September 2025) it's gone down hill fast. I've ordered a grilled cheese, it's not toasted I just got a cheese sandwich. Anything with egg's regularly taste's awful, most of the time either it tastes rotten or like some sort of chemical cleaner. Everything that is supposed to be toasted it normally cold, no toasted bagel's just round bread. The drinks have been very very messy lately, they don't even try and clean up the cup they just give it to you with half of the coffee dripping out. Also, they've been refusing to put syrup inside the cup in drinks that are supposed to have it like that Mocha crunch frozen coffee or the cookie swirl one. Want yummy crunch bacon? Nope, flacid stringy bacon. Most of the employee's are unfriendly or just downright rude, though other's are really sweet and friendly. One more final thing, they keep refusing to give me pumpkin syrup they keep saying that's not a thing, but the dunkin in Troy gives me the pumpkin syrup inside the cup and on top of the whipped cream. Anyway, that's the end of my list of complaints, I really hope they learn how to toast there food and clean there damn cups. :<
Atmosphere: 2
Food: 1
Service: 2
Gerri
This place I understand is short staffed, but when there is a line at counter and the few people that work there are talking about a movie, then you have a problem.
Atmosphere: 1
Food: 4
Service: 1
Colleen McKearney
I asked for a Berry Burst for my son and they said the Blueberry Refresher. I corrected them and they said that they call the blueberry refresher a berry burst. I came out and gave my son his drink and told him and he said someone has to be not good at their job to mix that up since the berry burst is a dunkin energy and not a refresher.
Food: 3
Service: 1
Aderyn
My dad made an order on the app for 9:35, but when I got there only the coffee were done, but they didn’t get the dozen donuts we ordered. So I waited there patiently since I noticed that the workers were super busy and I didn’t want to further stress them out. But after 30 minutes they still hadn’t gotten my dozen donuts, but completed multiple door dashes and front counters orders. Eventually, I stood in front of the mobile order station and one of the workers saw me and asked me what I needed, I said I needed the dozen donuts for my mobile order and she “okay” and got them. I wasn't expecting any big apology or explanation, but I was surprised she didn’t at least say “sorry”. I definitely weren’t say this Dunkin is terrible, and most of the time they are amazing and quick, but this just was a very bad experience.
Atmosphere: 3
Food: 4
Service: 3
Sharon Anderson
Only take 1 order at a time therefore you wait in line so long. Never have product
Atmosphere: 1
Food: 5
Service: 1
Nicole C
Gave me my food in a napkin no bag nothing. absolutely vile.
Atmosphere: 1
Food: 1
Service: 1
BriShawn Mateo
Wouldn't leave a star if I didn't have to. They always mess up the order and then tonight showed up at 5p.m and they refused service saying they shut the ovens off when they don't close until 7. Absolutely ridiculous and corporate could care less.
Several days in a row, I walk in at 5 o’clock and get ignored for 10 minutes while the clerks all race around madly, serving the drive-through window. Customers don’t know where to stand on line. Watch order after order get served at the drive-through window while we’re being ignored. So then the customer start walking out of the store. The appropriate thing to say is “we will be with you in a few minutes. Sorry for the delay.” And they need to treat the in-store customers better, not like second class citizens.
Atmosphere: 3
Food: 3
Service: 1
Manda Lown
Jen and Kristin are amazing. I never have to worry when one of them is working.
Atmosphere: 5
Food: 5
Service: 5
Brett Goodermote
Horrible service. Been in drive thru for over 30 minutes and o way to bypass.. giving order the person had to be told 3x and still sounded confused. Avoid this one folks.
Atmosphere: 1
Food: 3
Service: 1
Jennifer OBrien
EVERY time I go to the drive through I get the wrong coffee. Every single time.
Atmosphere: 1
Food: 3
Service: 1
Ed Fred
It’s so bad and poorly done . A person with special needs had to of made my food. It’s messed up so much I’d be surprised if the person doesn’t have some type of disability.
The coffee tasted like it was watered down and the didn't add the sweater, the breakfast sandwich was so small i had just a bite and a half.
Atmosphere: 3
Food: 1
Service: 3
They were very nice. Fast and my coffee was very hot and that’s how I like it.
Atmosphere: 4
Food: 5
Service: 5
I've been to this dunkin' donuts on at least five occasions. Only once did I get a hot coffee in a reasonable time. Twice the people were literally hiding in the back of the store playing on their phones. I had to walk around to the side of the counter and wave to them to let them know that I was waiting to order. Twice the coffee was cold and I had to throw it out. This is indicative of the integrity of most young people today. If the profit on a $3.50 cup of coffee wasn't so great this store would be closed. Shameful.
It used to be quite good but as of late (September 2025) it's gone down hill fast. I've ordered a grilled cheese, it's not toasted I just got a cheese sandwich. Anything with egg's regularly taste's awful, most of the time either it tastes rotten or like some sort of chemical cleaner. Everything that is supposed to be toasted it normally cold, no toasted bagel's just round bread. The drinks have been very very messy lately, they don't even try and clean up the cup they just give it to you with half of the coffee dripping out. Also, they've been refusing to put syrup inside the cup in drinks that are supposed to have it like that Mocha crunch frozen coffee or the cookie swirl one. Want yummy crunch bacon? Nope, flacid stringy bacon. Most of the employee's are unfriendly or just downright rude, though other's are really sweet and friendly. One more final thing, they keep refusing to give me pumpkin syrup they keep saying that's not a thing, but the dunkin in Troy gives me the pumpkin syrup inside the cup and on top of the whipped cream. Anyway, that's the end of my list of complaints, I really hope they learn how to toast there food and clean there damn cups. :<
Atmosphere: 2
Food: 1
Service: 2
This place I understand is short staffed, but when there is a line at counter and the few people that work there are talking about a movie, then you have a problem.
Atmosphere: 1
Food: 4
Service: 1
I asked for a Berry Burst for my son and they said the Blueberry Refresher. I corrected them and they said that they call the blueberry refresher a berry burst. I came out and gave my son his drink and told him and he said someone has to be not good at their job to mix that up since the berry burst is a dunkin energy and not a refresher.
Food: 3
Service: 1
My dad made an order on the app for 9:35, but when I got there only the coffee were done, but they didn’t get the dozen donuts we ordered. So I waited there patiently since I noticed that the workers were super busy and I didn’t want to further stress them out. But after 30 minutes they still hadn’t gotten my dozen donuts, but completed multiple door dashes and front counters orders. Eventually, I stood in front of the mobile order station and one of the workers saw me and asked me what I needed, I said I needed the dozen donuts for my mobile order and she “okay” and got them. I wasn't expecting any big apology or explanation, but I was surprised she didn’t at least say “sorry”. I definitely weren’t say this Dunkin is terrible, and most of the time they are amazing and quick, but this just was a very bad experience.
Atmosphere: 3
Food: 4
Service: 3
Only take 1 order at a time therefore you wait in line so long. Never have product
Atmosphere: 1
Food: 5
Service: 1
Gave me my food in a napkin no bag nothing. absolutely vile.
Atmosphere: 1
Food: 1
Service: 1
Wouldn't leave a star if I didn't have to. They always mess up the order and then tonight showed up at 5p.m and they refused service saying they shut the ovens off when they don't close until 7. Absolutely ridiculous and corporate could care less.
Atmosphere: 1
Food: 1
Service: 1
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Several days in a row, I walk in at 5 o’clock and get ignored for 10 minutes while the clerks all race around madly, serving the drive-through window. Customers don’t know where to stand on line. Watch order after order get served at the drive-through window while we’re being ignored. So then the customer start walking out of the store. The appropriate thing to say is “we will be with you in a few minutes. Sorry for the delay.” And they need to treat the in-store customers better, not like second class citizens.
Atmosphere: 3
Food: 3
Service: 1
Jen and Kristin are amazing. I never have to worry when one of them is working.
Atmosphere: 5
Food: 5
Service: 5
Horrible service. Been in drive thru for over 30 minutes and o way to bypass.. giving order the person had to be told 3x and still sounded confused. Avoid this one folks.
Atmosphere: 1
Food: 3
Service: 1
EVERY time I go to the drive through I get the wrong coffee. Every single time.
Atmosphere: 1
Food: 3
Service: 1
It’s so bad and poorly done . A person with special needs had to of made my food. It’s messed up so much I’d be surprised if the person doesn’t have some type of disability.
Atmosphere: 3
Food: 1
Service: 1
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